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If you're experiencing a crash, please have a read of this guide https://support.secondextinctiongame.com/hc/en-gb/articles/360016921920-Game-is-crashing-or-won-t-load
If nothing helps, then please refer to step 5 and contact support. If the crash report doesn't appear contact Technical Support.
If you need technical support please go here
https://support.secondextinctiongame.com/hc/en-gb and look through known issues. If you can't find a solution, create a ticket and support will get back to you as soon as they can.
Often if you can provide a video of the issues you're experiencing that will help as well, but not needed.
If you've not done so already reach out on Discord as well.
If you are getting a crash or error message when launching the game, then please refer to support guide - https://support.secondextinctiongame.com/hc/en-gb/articles/360016921920-Game-is-crashing-or-won-t-load
If your game is showing as "running...", but it never launches, then please contact us directly at support by submitting a new request at support.secondextinctiongame.com