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How do you force steam to reflash the firmware? Steam itself cannot detect the controller plugged in - under both SteamOS and Windows, steam claims no controller is detected. Does this match up with your experience? Any advice?
As for getting it to update in Windows, I simply had to plug it into my PC a couple of times for Steam to notify me about the firmware update.
I wish I would have never even tried to upgrade my firmware. My controller was working fine before that.
Once you've plugged the controller in holding the right trigger, let go of the button and windows should install a driver for USB mass storage. Thats the sign its working. Good luck!
(adjust the last argument as needed to match your mountpoint)
This is explained in http://www.nxp.com/documents/application_note/AN10986.pdf and https://github.com/bobc/bobc_hardware/tree/master/Firmware/LPC_Programming_Tools