My skins gone from my inventory, HELP me maybe?

[ratoN♛]

Hey, yesterday i started to trade through ♥♥♥♥♥♥♥♥♥♥, i had four items, p250 splash and M4A1-S guardian (to cheap items, ♥♥♥♥ em). Someone offered me a knife and sent me a picture link, it was saved as a screensaver, i opened it, it didn't open and the next minute i checked my items they were gone, not all of them but only my skins. I don't know if it was his fault or the STEAM fault, but all that matters is my skins. Was he some kind of a hacker or whatever? I'm new to this STEAM thing.
Thanks!

[Cathulhu]

http://steamcommunity.com/discussions/forum/1/35221584722506312/
You seem also to be new at computers and common sense.
Why in the hell would you execute a Screensaver file from a total stranger? They are nothing more than an EXE with another name. He wasn't a hacker, he was a phiser and you fell for it like a dumb idiot.

[ratoN♛]

Originally posted by Cathulhu:

http://steamcommunity.com/discussions/forum/1/35221584722506312/
You seem also to be new at computers and common sense.
Why in the hell would you execute a Screensaver file from a total stranger? They are nothing more than an EXE with another name. He wasn't a hacker, he was a phiser and you fell for it like a dumb idiot.

Dude, how the ♥♥♥♥ could i know that a screensaver can make my items delete? Okay, but thanks for the answer anyway.

[crunchyfrog]

You need to do the following:

Firstly contact support (you'll need to create a support account if you don't have one). Ask them for the items back.

Now you MUST remove the malware. Follow these steps precisely:
(1) Run your antivirus suite's INTENSIVE scan and let it remove any nasty stuff. When finished, download Malwarebytes' Antimalware and let that do the same.
(2) Reboot your PC.
(3) Run them both again, one after the other. If they remove nothing further, NOW change your passwords to Steam and your email. If data IS still removed, go back to step (2)

[Cathulhu]

Originally posted by catalysT:

Originally posted by Cathulhu:

http://steamcommunity.com/discussions/forum/1/35221584722506312/
You seem also to be new at computers and common sense.
Why in the hell would you execute a Screensaver file from a total stranger? They are nothing more than an EXE with another name. He wasn't a hacker, he was a phiser and you fell for it like a dumb idiot.

Dude, how the ♥♥♥♥ could i know that a screensaver can make my items delete? Okay, but thanks for the answer anyway.

Your common sense would have told you that a screensaver file would be suspicious as hell. A 5 second search with Google would have confirmed that.

[crunchyfrog]

Originally posted by Cathulhu:

Originally posted by catalysT:

Dude, how the ♥♥♥♥ could i know that a screensaver can make my items delete? Okay, but thanks for the answer anyway.

Your common sense would have told you that a screensaver file would be suspicious as hell. A 5 second search with Google would have confirmed that.

Let's not be harsh here. Anyone can make mistakes. The question is whether they learn or not.

[ratoN♛]

Originally posted by crunchyfrog:

You need to do the following:

Firstly contact support (you'll need to create a support account if you don't have one). Ask them for the items back.

Now you MUST remove the malware. Follow these steps precisely:
(1) Run your antivirus suite's INTENSIVE scan and let it remove any nasty stuff. When finished, download Malwarebytes' Antimalware and let that do the same.
(2) Reboot your PC.
(3) Run them both again, one after the other. If they remove nothing further, NOW change your passwords to Steam and your email. If data IS still removed, go back to step (2)

Do you think that this will help me get back my data?

[crunchyfrog]

Originally posted by catalysT:

Originally posted by crunchyfrog:

You need to do the following:

Firstly contact support (you'll need to create a support account if you don't have one). Ask them for the items back.

Now you MUST remove the malware. Follow these steps precisely:
(1) Run your antivirus suite's INTENSIVE scan and let it remove any nasty stuff. When finished, download Malwarebytes' Antimalware and let that do the same.
(2) Reboot your PC.
(3) Run them both again, one after the other. If they remove nothing further, NOW change your passwords to Steam and your email. If data IS still removed, go back to step (2)

Do you think that this will help me get back my data?

I'm a user just like you. I cannot tell you.

All I will add is that Valve are under NO OBLIGATION WHATSOEVER to do so, but they may well do so for a first time only. They won't if you've had this done before.

[ratoN♛]

Originally posted by crunchyfrog:

Originally posted by catalysT:

Do you think that this will help me get back my data?

I'm a user just like you. I cannot tell you.

All I will add is that Valve are under NO OBLIGATION WHATSOEVER to do so, but they may well do so for a first time only. They won't if you've had this done before.

Thank you for your help man.

[crunchyfrog]

Originally posted by catalysT:

Originally posted by crunchyfrog:

I'm a user just like you. I cannot tell you.

All I will add is that Valve are under NO OBLIGATION WHATSOEVER to do so, but they may well do so for a first time only. They won't if you've had this done before.

Thank you for your help man.

You're most welcome. That's what we're here for - to help make this place better for others.

[muckymucks]

The weakest link of any security system is the user.