zaileion Aug 17, 2015 @ 3:28pm
Steam Client wont launch
I've installed linux hundreds of times over the years primarily due to ATI Graphics card drivers. Steam has always been a bit difficult but i've always managed to get it working. This time however, I just did a full wipe and reinstall of a dual boot Windows 7 and Linux Mint Debian 2 (LMDE2) and everything setup perfectly. Weeks of work to get everything installed and tweaked. Its running sooo smoothly. Almost Perfect... cept for steam... Grrrr... I so don't want to have to reinstall again. Any help would be most welcome. And allow me to show my appreciation :steamhappy: now before i get into the details. Thank you!

Here is the error:

$ steam
Running Steam on linuxmint 2 64-bit
STEAM_RUNTIME is enabled automatically
Installing breakpad exception handler for appid(steam)/version(0)
crash_20150817180326_1.dmp[9987]: Uploading dump (out-of-process)
/tmp/dumps/crash_20150817180326_1.dmp
crash_20150817180326_1.dmp[9987]: Finished uploading minidump (out-of-process): success = no
crash_20150817180326_1.dmp[9987]: error: libcurl.so: cannot open shared object file: No such file or directory
crash_20150817180326_1.dmp[9987]: file ''/tmp/dumps/crash_20150817180326_1.dmp'', upload no: ''libcurl.so: cannot open shared object file: No such file or directory''
/home/<USERNAME>/.local/share/Steam/steam.sh: line 756: 9984 Segmentation fault $STEAM_DEBUGGER "$STEAMROOT/$STEAMEXEPATH" "$@"
[1]+ Exit 255 mate-terminal --window-with-profile=desktop_embed --geometry 67x35+3845+1030
$

Followed the below link as suggested from Steam Support Auto-Response after i posted this issue with them:

Next Step:
Please restart your computer and then follow these instructions to refresh your Steam files: https://support.steampowered.com/kb_article.php?ref=3134-TIAL-4638

Which i followed but received this error:

$ steam --reset
/home/<USERNAME>/.local/share/Steam/steam.sh: line 475: no match: ssfn*
Running Steam on linuxmint 2 64-bit
STEAM_RUNTIME is enabled automatically
Installing breakpad exception handler for appid(steam)/version(0)
crash_20150814101010_1.dmp[4415]: Uploading dump (out-of-process)
/tmp/dumps/crash_20150814101010_1.dmp
crash_20150814101010_1.dmp[4415]: Finished uploading minidump (out-of-process): success = no
crash_20150814101010_1.dmp[4415]: error: libcurl.so: cannot open shared object file: No such file or directory
crash_20150814101010_1.dmp[4415]: file ''/tmp/dumps/crash_20150814101010_1.dmp'', upload no: ''libcurl.so: cannot open shared object file: No such file or directory''
/home/<USERNAME>/.local/share/Steam/steam.sh: line 754: 4412 Segmentation fault $STEAM_DEBUGGER "$STEAMROOT/$STEAMEXEPATH" "$@"
$



System Information:
Id be happy to supply any other info i just don't know what else to list:


Kernel Version:

$ uname -r
3.16.0-4-amd64
$

Graphics Card Info:
Dual 7990 (i don't think crossfire works with 2 dual gpu's.) ive tried but haven't been able to get any increase in benchmarking results, and some games don't work with crossifre at all... ATI and linux:steamsad:! OK, done rantings. sorry... I should say this has never been much of an issue before, so i don't think this is a GPU based issue, but it certainly wouldn't be the first time i've been completely wrong.

Edited for Graphics card only info:

$ lspci -v | less

05:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Malta
[Radeon HD 7990] (prog-if 00 [VGA controller])
Subsystem: XFX Pine Group Inc. Device 32a0
Flags: bus master, fast devsel, latency 0, IRQ 110
Memory at a0000000 (64-bit, prefetchable) [size=256M]
Memory at f3780000 (64-bit, non-prefetchable) [size=256K]
I/O ports at 9000 [size=256]
Expansion ROM at f37c0000 [disabled] [size=128K]
Capabilities: <access denied>
Kernel driver in use: fglrx_pci

05:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Tahiti XT HDMI Audio [Radeon HD 7970 Series]
Subsystem: XFX Pine Group Inc. Device aaa0
Flags: bus master, fast devsel, latency 0, IRQ 108
Memory at f37fc000 (64-bit, non-prefetchable) [size=16K]
Capabilities: <access denied>
Kernel driver in use: snd_hda_intel

06:00.0 Display controller: Advanced Micro Devices, Inc. [AMD/ATI] Malta [Radeon HD 7990]
Subsystem: XFX Pine Group Inc. Device 32a0
Flags: bus master, fast devsel, latency 0, IRQ 111
Memory at b0000000 (64-bit, prefetchable) [size=256M]
Memory at f38c0000 (64-bit, non-prefetchable) [size=256K]
I/O ports at a000 [size=256]
Expansion ROM at f38a0000 [disabled] [size=128K]
Capabilities: <access denied>
Kernel driver in use: fglrx_pci

09:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Malta [Radeon HD 7990] (prog-if 00 [VGA controller])
Subsystem: Advanced Micro Devices, Inc. [AMD/ATI] Radeon HD 7990
Flags: bus master, fast devsel, latency 0, IRQ 112
Memory at c0000000 (64-bit, prefetchable) [size=256M]
Memory at f3a80000 (64-bit, non-prefetchable) [size=256K]
I/O ports at b000 [size=256]
Expansion ROM at f3ac0000 [disabled] [size=128K]
Capabilities: <access denied>
Kernel driver in use: fglrx_pci

09:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Tahiti XT HDMI Audio [Radeon HD 7970 Series]
Subsystem: Advanced Micro Devices, Inc. [AMD/ATI] Tahiti XT HDMI Audio [Radeon HD 7970 Series]
Flags: bus master, fast devsel, latency 0, IRQ 109
Memory at f3afc000 (64-bit, non-prefetchable) [size=16K]
Capabilities: <access denied>
Kernel driver in use: snd_hda_intel

0a:00.0 Display controller: Advanced Micro Devices, Inc. [AMD/ATI] Malta [Radeon HD 7990]
Subsystem: Advanced Micro Devices, Inc. [AMD/ATI] Radeon HD 7990
Flags: bus master, fast devsel, latency 0, IRQ 113
Memory at d0000000 (64-bit, prefetchable) [size=256M]
Memory at f3bc0000 (64-bit, non-prefetchable) [size=256K]
I/O ports at c000 [size=256]
Expansion ROM at f3ba0000 [disabled] [size=128K]
Capabilities: <access denied>
Kernel driver in use: fglrx_pci
$

Last edited by zaileion; Aug 17, 2015 @ 3:29pm
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Showing 1-15 of 35 comments
The Giving One Aug 17, 2015 @ 3:45pm 
Forgive me, as I am not personally versed in Linux at all, but from your error messages, it seems that a directory and/or file is missing, as I am sure you know.

Can you boot Linux into a daignostic mode (safe mode) with networking (internet capability) and try to launch the client again ?

Here is a website that explains how to do it, if you would like to see or know how, but of course, you need netwroking capability to get the Steam client to run in online mode.

http://askubuntu.com/questions/172319/how-can-i-start-in-safe-mode

Try this boot mode and see if you can launch Steam in that way, and post back for more iniformation/help.

If not, try to stay in that boot mode with netwroking and come back here to post on what you see or any changes that are noticed.

Some programs can affect the functionality of Steam, as you may also know. Here is a list if it helps.
https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

Finally, there is also a hardware and operating system forum here where someone may be more familiar with Linux and can help more.

http://steamcommunity.com/discussions/forum/11/
Last edited by The Giving One; Aug 17, 2015 @ 4:44pm
zaileion Aug 17, 2015 @ 4:38pm 
I cant post pictures here, and i dont know how to copy/paste from the terminal without using the mouse so i had to take pictures of the output with my phone, upload them to googl dirve and share them.

If you dont like google drive tell me where you would like me to post them and ill do so.

Thanks again!!

Here is the link to the 1st of 2 pictures:
https://drive.google.com/file/d/0B3QWu3tyyWJedlkwNFVObHVpSUk/view?usp=sharing

Here is the link to the 2nd of 2 pictures:
https://drive.google.com/file/d/0B3QWu3tyyWJeRXNGMEV1NjZPaTQ/view?usp=sharing
Reischl Aug 17, 2015 @ 4:42pm 
ja mei machsde nix
The Giving One Aug 17, 2015 @ 4:44pm 
Those are great pictures, actually. From what I can tell at this point, there may be two issues here.

1. Steam is not able to connect and check for/install updates.
2. Your Steam application may be corrupted or missing files.

As I said, I am in no way versed in Linux so if you can follow my suggestion above and boot into safe mode with networking capability, we can perhaps troubleshoot this more effectively.

I suggest hooking an ethernet cable up to your modem and bypass any router you may be using if that applies here, just to get that possibility of being a potential problem out of the way.

Finally, please keep in mind my suggestion about the hardware and OS sub-forum here, as someone there may be better at troubleshooting Linux, since that is indeed an operating system, you see.
Last edited by The Giving One; Aug 17, 2015 @ 4:48pm
zaileion Aug 17, 2015 @ 5:10pm 
those pictures are of my system booted into recovery mode with networking. thats why i had to take pictures.

I will boot back into recovery mode with networking leave my pc in recovery mode and continue to post from my phone.
The Giving One Aug 17, 2015 @ 5:23pm 
I see. At this point, I would suggest that you download a fresh copy of the Steam client installer, and keep that in a safe place for now.

Next, I suggest that you fully uninstall Steam from your system. After you have done that, then you can do a clean installation from the new downloaded client application mentioned above.

I am assuming you do not have any games installed at this point since this is a newly installed OS/Dual boot OS ? If so, you should be AWARE of the warnings of losing any games you have installed just so I am covering that with you now here, you see.

https://support.steampowered.com/kb_article.php?ref=9609-OBMP-2526
zaileion Aug 17, 2015 @ 5:31pm 
I could have deleted files over the past few weeks, but it seems like they were files that are not reinstalled by steam.

i've uninstalled and reinstalled the Steam client several times trying to fix the issue. Ive downloaded steam from both Synaptic (Linux software center like the app store for iphone or google play for android) as well as the latest download from the steam website. Ive tried both several times. Ive also tried an older one i had in a back up of my downloads folder from back in January.

Here are some Links to the uninstall procedures ive followed trying to fix the issue:
http://askubuntu.com/questions/217872/how-do-i-remove-steam
http://askubuntu.com/questions/499874/completely-uninstall-steam-and-all-steam-games
Ive read and followed the entire thread not just the first post.

So if files are corrupt or missing (which to me sounds like a very likely candidate) how do i fix this if removing, purging and reinstalling steam doesn't fix the issue?

I've posted this question over in the Operating System and Hardware forum as suggested by "The Giving One" in Post # 1 above.
Last edited by zaileion; Aug 17, 2015 @ 5:40pm
The Giving One Aug 17, 2015 @ 5:38pm 
But have you uninstalled and reinstalled while in safe mode ? I don't know what other programs you have on that PC, so in safe mode with networking, they should not be a factor, antivirus being a prime example.

Did you consult the page I linked to you earlier concerning problematic programs ?

Have you used an ethernet cable as suggested above if that suggestion appplies to your case as in how you are connected ?

Again, I am very sorry if my suggestions are not very helpful here, and someone else in the hardware and OS forum may be of more use to you.
Last edited by The Giving One; Aug 17, 2015 @ 5:39pm
zaileion Aug 17, 2015 @ 5:52pm 
I did not uninstall and reinstall while in recovery mode. I'll try that now though im not entirely certain the re-installation will complete properly in recovery mode. Either way ill try all the options and report back.

I am always hardwired, Its a stationary PC hard wiring is way faster and i know enough about networks and such to be sure i have a straight pipe through my router and switches. So im certain its not network issue.

I have no firewall or Anti-Virus currently installed. Its Linux. Though Linux is not immune to virus, infection is much less frequent, and vulnerability is usually limited to a direct or target specific attack.

i did consult the problematic programs page you linked to and i do have several of the programs installed (but these programs were never an issue before and none of them are running in the background) and i do not have any of the programs installed that are marked with a Green Star.

Your suggestions have been very helpful as well as you quick responses with specific and clear suggestions. Though the issue is not fixed, i am very grateful for your help. Im sure eventually the issue will be resolved.
Last edited by zaileion; Aug 17, 2015 @ 5:57pm
The Giving One Aug 17, 2015 @ 5:57pm 
Just because a probram is not running in the background or because it never caused any problems in the past can sometimes mean nothing. Respectfully, if I had a dollar for every time I had heard that here and that list actually solved a users problem, then I would be quite rich.

I don't mean to sound rude here, only making a point. If you have many of those programs, as you say you do, then while in safe mode with networking they should not be a factor so you see that is why I keep trying to stress working on the problem from safe mode with networking, as those applications should not interfere.

So have you tried to launch Steam while in safe mode with networking there yet whle being connected as you have described ? If so, please give exact detail as to what you are actually seeing with your own eyes and any error messages you may see, concerning the Steam client, that is.
Last edited by The Giving One; Aug 17, 2015 @ 5:58pm
zaileion Aug 17, 2015 @ 6:38pm 
Again, the pictures i posted links to in google drive are from recovery mode with networking. Thats why i had to post pictures, because i was in recovery mode and cannot copy/paste while in recovery mode. In Linux there is no GUI (or Graphical User Interface) while in recovery mode, just the terminal (AKA command line in Windows).

So this is interesting.
I reboot into recovery mode with networking and do a complete steam removal with the following steps.

sudo apt-get remove --purge steam-launcher

and the uninstall completes as expected,

I then remove the remaining directories:

rm -rf ~/.local/share/Steam && rm -rf ~/.steam
rm -rf ~/.steam
cd ~/.local/share && rm -rf Steam (just in case)

While still in recovery mode i install steam from the latest download from the steam website:
sudo dpkg -i steam_latest.deb

Install seems to complete as expected. The installation runs way quicker while in recovery mode but there are no errors displayed, and it says installation complete.

So i try to run steam while in recovery mode and below is what i get.
$ steam
/home/zaileion/.local/share/Steam/steam.sh: line 102: no match: **:
$

I ten reboot into the desktop and run steam. The license agreement comes up as usual (only on 1st launch) and i get the below error. The 1st line is identical to the error while in recovery mode.

$ steam
/home/zaileion/.local/share/Steam/steam.sh: line 102: no match: **:
Running Steam on linuxmint 2 64-bit
STEAM_RUNTIME is enabled automatically
Installing breakpad exception handler for appid(steam)/version(0)
crash_20150817212346_1.dmp[4212]: Uploading dump (out-of-process)
/tmp/dumps/crash_20150817212346_1.dmp
/home/zaileion/.local/share/Steam/steam.sh: line 756: 4209 Segmentation fault $STEAM_DEBUGGER "$STEAMROOT/$STEAMEXEPATH" "$@"
crash_20150817212346_1.dmp[4212]: Finished uploading minidump (out-of-process): success = no
crash_20150817212346_1.dmp[4212]: error: libcurl.so: cannot open shared object file: No such file or directory
crash_20150817212346_1.dmp[4212]: file ''/tmp/dumps/crash_20150817212346_1.dmp'', upload no: ''libcurl.so: cannot open shared object file: No such file or directory''
$
The Giving One Aug 17, 2015 @ 6:44pm 
"Install seems to complete as expected. The installation runs way quicker while in recovery mode but there are no errors displayed, and it says installation complete."

Because you are not running those problematic programs I told you about while in safe mode, most likely.

"I ten reboot into the desktop and run steam. The license agreement comes up as usual (only on 1st launch) and i get the below error. The 1st line is identical to the error while in recovery mode."

Because in normal boot mode you ARE running those problematic programs that I told you about, most likely. Or at least they possibly can be affecting Steam in a normal boot.

I highly suggest that if you want to fully troubleshoot this to the fullest extent possible, that you remove all traces of any programs from that list.

I am not saying that is going to solve your problem. I cannot say that for sure, only that you will never know until you try it.

Perhaps you can remove one program at a time and test the issue again each time ?
Last edited by The Giving One; Aug 17, 2015 @ 6:46pm
zaileion Aug 17, 2015 @ 7:00pm 
OK, so i went through the list item by item and in Linux i only have Skype.

So i did uninstall Skye, and no luck. Same darned error...
I was hoping since i installed Skype just before i initially tried installing Steam. :steamsad: but nada...

I should like to re-state that i am leaning toward a missing directory or file. If i could only figure out which are missing and how to reinstall them...
Last edited by zaileion; Aug 17, 2015 @ 7:15pm
The Giving One Aug 17, 2015 @ 7:13pm 
Can you remove any registry entries left over by your Skype uninstallation ? Emply keys form Skype ?

I have personally seen Skype be a big problem before with Steam, in this very forum.

"So i try to run steam while in recovery mode and below is what i get.
$ steam
/home/zaileion/.local/share/Steam/steam.sh: line 102: no match: **:
$"


Please forgive me again for asking a perhaps obvious question and also perhaps a foolish question but you are in recovery mode WITH networking while trying to launch Steam, correct ?

That error seems to be something worth troubleshooting. Are you able to launch Steam with your Windows boot without fail or errors ?

zaileion Aug 17, 2015 @ 7:25pm 
OK, completely removed Skype and all remaining directories.

sudo apt-get remove --purge skype

uninstall complete as usual
Confirmed in Synaptic that all skype related stuff was removed.

Removed remaining directories:
rm -rf ~/.skype

ran steam again and same error again... boot into recovery mode and ran steam again, same darned error.

In Windows Steam works perfectly every time. I know this because its become the only reason i boot into windows, and i game a little almost every day.

As far as being in recovery mode... YES, (lol) i am in recovery mode when i state it. I can imagine how many times you have to ask and get false answers but that is not the case with me. I know of what you speak, as i am also in the technical support field. So lets just say i can and do follow directions correctly.

I should like to re-state that i am leaning toward a missing directory or file. If i could only figure out which are missing and how to reinstall them...

I should also like to state that this is the first time i've had this kind of problem. As stated in the initial opening of this thread i've installed Linux hundreds of times, and i've never had an issue like this. Which is why i'm leaning to a missing directory or file.
Last edited by zaileion; Aug 17, 2015 @ 7:32pm
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Date Posted: Aug 17, 2015 @ 3:28pm
Posts: 35