Magus Mar 25, 2013 @ 11:18am
Steam releasing fake end offer times
Just as above.
Lately the daily offer change has been hastened by 30 mins. Also weekend madness offers always reported correct time (usually it was 19.00 local time and indeed was 19.00 local time).
Somehow these offers have been hastened by 30 mins aswell, but the advertisements still reported usual time.
Some minutes ago, it was 18.55, i charged some money on my account. That was more than enough time to click "Add to cart" -> "Buy".
But the offer has already ended 25 mins earlier.
I dind't check the offer before charging cause Steam has always been regular with times, so i trusted it.
What can i do now?
And why this change in the end offer time?
I didn't charge this late cause it's funny, i have a job and my time is limited, so i try to do what i can.
I demand to have my Dark Souls copy at 50% price, as you can see in transaction log i was in time with advertised end offer time.
Thx in advance to whoever will reply/comment/explain/fix it.

EDIT:
Just to be clear: i'm fine if you decide to hasten your timer, but if you advertise a specific time i expect it to be that exact time.
If you advertise the end of the offer for a specific time, it's not fine if the offer ends 30 mins earlier.
Last edited by Magus; Mar 25, 2013 @ 11:20am
Showing 1-13 of 13 comments
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Τhe Rolling Cheese Wheel Mar 25, 2013 @ 11:44am 
There is life lesson to be learned here, do not procrastinate.
I WANNA TAKE YOU FOR A RIDE Mar 25, 2013 @ 11:51am 
Can we see the time in the transaction log?

Steam offers have been ending at 17:00 GMT for me recently. They normally end at 18:00, the difference is due to the date the clocks are turned foward.

The timezone in Italy (your profile) is GMT +1 (but an extra 30 minutes?), so the deal would have ended at 18:00 (18:30?) your time.

Current example: Dirt 3. 22 hours remaining and it's only 18:52 here. It's been on sale for 2 hours when normally it would only have been on sale for 1 at this time.

Always check the games page to find the exact amount of time it will remain on sale. Don't rely on the generic "10 AM Somewhere in America" message when the specific sale page has a count down.
Last edited by I WANNA TAKE YOU FOR A RIDE; Mar 25, 2013 @ 11:58am
Purple Tentacle Mar 25, 2013 @ 11:53am 
steam has always been really bad on times, either stuff ending when it shouldn't or on release dates, you always need to double check especially when your buying stuff
Magus Mar 25, 2013 @ 12:14pm 
Thx for reply, but i don't procrastinate.
As i said i have a job and not too much free time. I always had my purchases on last 10 minutes, cause i couldn't be home earlier, and always worked fine.
And yes, my bad, the difference is 1 hour, not 30 mins.
Still the DLST change is next sunday, so the server has a wrong time.
All offers has been advertised to end at 19.00 local time, i see them in italian, and they have always been correct. Just this time they ended earlier. So it's not my fault, but Steam server's.
And yes, your log reports the time/date of the transaction: Date Confirmed Mon Mar 25 10:53:07 2013, which is 18.53 in here.
We can't really blame Steam for release dates, as it's not their fault, but offers always worked on correct time.
The real lesson here is: do not trust anyone, even those who didn't fail you for years.
I WANNA TAKE YOU FOR A RIDE Mar 25, 2013 @ 12:17pm 
I'm in the UK and the offers are always stated in american western timezone. I guess it's the fault of whoever does the Italian translations, they must have been ignorant of the clocks changing. All the offers are based on that time zone, the server time is 100% correct.

Still, on the page for the actual game there is a countdown which will be correct.

edit: Also the clocks go foward/back earlier in America.
Last edited by I WANNA TAKE YOU FOR A RIDE; Mar 25, 2013 @ 12:19pm
Pheace [MCT] Mar 25, 2013 @ 12:36pm 
they've been 'hastened' by an hour because of Summertime setting in sooner in the US than over here in the EU. Once our Summertime hits it'll be back to the original time.
Satoru Mar 25, 2013 @ 1:55pm 
Note that you had several DAYS to buy this.
Τhe Rolling Cheese Wheel Mar 25, 2013 @ 2:05pm 
Originally posted by Satoru:
Note that you had several DAYS to buy this.

but what if my job requires me to sleep in an underground mine for 71 hours?!?!
Last edited by Τhe Rolling Cheese Wheel; Mar 25, 2013 @ 2:05pm
Spawn of Totoro Mar 25, 2013 @ 2:11pm 
Originally posted by The Rolling Cheese:
but what if my job requires me to sleep in an underground mine for 71 hours?!?!

If all it required wa sleeping in the mine, where do I sing up?!
-----
OP,
File a ticket with support. They can verify the times and maybe credt you the diffrence.
I WANNA TAKE YOU FOR A RIDE Mar 25, 2013 @ 2:15pm 
Yeah, if the italian translation of the page specifies 19:00 local time at least get support to look into it.
Magus Mar 25, 2013 @ 2:20pm 
1- i already stated i work, so no, several days makes no difference when your only free time gets stolen this way.
2- i'm not forced to know english. i do, but i could not know it as Steam offers a fully translated service. when i open Steam site i see it in italian. i'm not asking it, it just shows, so i expect the service to be perfect, else i'd prefer to see the english page with an option for an uncomplete italian version
3- if DST starts earlier in USA, they also know in Europe it starts/ends on last sunday of March/October, so they should change their times accordingly on translations. And since point 2, it's not my fault.
i can't always check everything, i have to trust, being Steam a serious service, what i see.

Btw this discussion is turning from the time inaccuracy to something else, and i see no one has a real advice.
Thank you for your replies, i have nothing more to say.
Beside maybe that i will skip this game for now. Peace.

PS: just saw last replies.
I may ask support to look into it, but i'm not even bothered atm.
Also the advertisement on main page is gone, so there is no proof anymore.
Last edited by Magus; Mar 25, 2013 @ 2:23pm
I WANNA TAKE YOU FOR A RIDE Mar 25, 2013 @ 2:29pm 
Well they may have access to earlier/older pages. If the Italian translators aren't doing their job properly there is a huge concern that the other translators may be slacking too.
Last edited by I WANNA TAKE YOU FOR A RIDE; Mar 25, 2013 @ 2:30pm
Spawn of Totoro Mar 25, 2013 @ 2:40pm 
Originally posted by Magus:
PS: just saw last replies.
I may ask support to look into it, but i'm not even bothered atm.
Also the advertisement on main page is gone, so there is no proof anymore.

They know when their sales start and end, you don't need proof. If you bought the game during the sale, they will have both times on their records and can verify it.
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Date Posted: Mar 25, 2013 @ 11:18am
Posts: 13