Troubleshooting - Frequently Asked Questions

[pew pew pew]

Welcome Defenders,

most importantly at the beginning because you can never stress it enough;
Please take your time reading the following guide in order to receive help.

Important Note

This post is an one to one copy of the introduction of my recent created guide. The guide is still subject to change. If you experience an issue I haven't listed yet or you are not able to solve an issue with a given solution then feel free to leave a comment. I will try to assist you but keep in mind that I'm neither an employee from Trendy Entertainment nor affiliated to them.

I've created this guide because a lot of people are running into the same issues over and over again. Often they don't even share important basic information which would help tremendously to solve the issue, so you have to ask for them. After helping and responding to many reported issues it becomes tiring to reply with an extensive post to solve the issue or asking for more details. Lately it was just a link so I thought it would be nice to have one location to point to, which covers the recent common issues.

Please don't forget to the guide if you got some assistance by it - thanks for your support.

Basic Troubleshooting

Most of the issues are caused by missing administrator rights or corrupted files. Please be sure you are running Steam and Dungeon Defenders with administrator rights if any of them is installed on the system drive (C:\...). Corrupted files will be fixed by performing an integrity check. To do so follow the steps below ...

Suggestion A: Verify Integrity of Game Cache

• Open your Steam library
  
• Right-click on Dungeon Defenders ⇨ http://i.imgur.com/TJexqdE.png
  
• Select properties ⇨ http://i.imgur.com/MVvXbk6.png
  
• Select the local files tab
  
• Click on verify integrity of game cache ⇨ http://i.imgur.com/zQAbYDm.png

Note: You may have to run it as administrator, please follow this article.

Before you do anything

• Can you reproduce the issue?
  Try to reproduce your issue using a recent version of the software and an updated operating system. This includes software such as antivirus, anti-spyware, security suits and others which may interfere.
  
  Scan your computer for malicious software like viruses, trojan horses, rootkits, spyware, adware, worms, and more. If you need assistance please visit this article.
  
  
• Has someone else already reported the issue?
  If your issue has been not listed yet at this guide, use the search box[i.imgur.com] of the Steam Discussions to see if your issue has already been discussed. You can also search at the official forums[www.dungeondefenders.com] or just leave a comment here.

How to report an issue properly

Reporting an issue is fairly simple. The more information you give us, the better we’ll be able to assist you to fix the problem. So, whenever you describe an issue, be precise - be clear.

• Which operating system do you use?
  
• Which kind of software or hardware have you installed?
  This could be very important in some cases.
  
• What steps will reproduce the problem?
  
• What did you expect to happen? What happened instead?

Note: Nowadays it becomes common to not ask for support at official sites for some reasons. Steam Discussions and Steam Guides are not the place to ask for support actually. So whenever you run into an issue, contacting an official source should be your priority. For Dungeon Defenders it is the official website[www.dungeondefenders.com].

Issues

• Achievements don't unlock
  
• Can't find a single Lobby
  
• Error code 51
  
• Error code 83
  
• Failed to create a game
  
• Unable to play with friends (Linux/Mac x Windows)
  
• Missing DLCs
  
• Prerequisites did not install correctly (VCredist)
  
• Lost heroes, lost stuff
  
• Unknown heroes, unknown stuff

Edit Reason: Forwarding to my recent created guide (the guide section is much more user friendly to do stuff like that than Steam Discussions) which deals with common issues.

[Veetoo]

nice guide pew, congratz on the effort you put into this.

[digyyy]

Good work pew, it's always nice to see a player that is patient enough to help those in need. Useful thread, but there should also be, in my opinion at least, something like 'FAQ', thread contaning common problems and solutions for them. There is too much threads about the same problem and if we actually had something like that stickied, it would stop the forum flood greatly.

[pew pew pew]

Originalmente postado por DiGy:

Useful thread, but there should also be, in my opinion at least, something like 'FAQ', thread contaning common problems and solutions for them.

Already done at the official forums ^^ Although a few things needs to be updated and added.

Currently trying to collect my answers for such a FAQ later ^^

[Tydo]

None of our efforts make much of a dent without being able to sticky stuff. Like last years summer sale the CM's are not making much of a effort. Remember how i had to have a go at them to get the second sticky we have here, with reference to the forum and wiki?

I'll spell it out for them again if it helps: The LARGE majority of new customers via steam, *only* check the steamside forum and never visit the official sites. Thus a stronger presense, in the form of good stickies, would go a long way towards resolving many common issues.
DD is not a "bigbrain" game and we have a lot of kids coming in and they need stuff to be about top 3 threads on the page and less than 3 clicks away. Add to that the lack of proficiency with the english language, i'm no exception, that many of this very international crowd have... you have to keep the path to help as short as possible.
Find the sticky, read it to find the link, click the link to the forum, find the tech support section, go through the stickies, learn that they have to register to post, go through that, then post their issue... it is just too long for a large part of the audience.

[pew pew pew]

That's true although laziness isn't an excuse. It helps if only one user has learned from this ^^

[digyyy]

It's true that if it isn't stickied, it isn't important. People rarely use search, they will most likely just make a new thread but if there was something that say 'Frequent Problems' on first page they'd probably check it.

[pew pew pew]

Well they don't even check the pinned 'Need technical support' thread ^^

[Veetoo]

hmm when i was a new user not to long ago (dont be fooled by the many hours i have, it is because I am on sick leave and can afford to be in this game for a very long time), anyways when I was new, the first place I looked for answers was either youtube or google, there I found the wiki after that I found the original forums on my own.

Then posted my first question about being kicked from servers and the rest is history. A little effort goes a long way, but im not a kid though :)

[digyyy]

Originalmente postado por pew pew pew:

Well they don't even check the pinned 'Need technical support' thread ^^

They probably check, but most of people that come with problems want to start playing as soon as possible. If you were in a hurry, would you spend time sending a mail and waiting hours for reply or would you just post thread and ask for help, probably getting solution much faster?

If you had thread for common problems that already have solutions (let's use MAC savegame deleting as example) people would check it, find a solution and there wouldn't be need to make a new thread.

[NoVa]

Originalmente postado por DiGy:

If you had thread for common problems that already have solutions people would check it, find a solution and there wouldn't be need to make a new thread.

Nah, there'll be always someone who would make a new thread like "this and that doesn't work for me, hod do I fix it? plz help" whether there is a something like ultimate solution guide for most of problems or not, sadly you can't make such a thing 100% foolproof.

(please don't delete my post, just adding my thoughts into conversation)

[pew pew pew]

Originalmente postado por DiGy:

They probably check, but most of people that come with problems want to start playing as soon as possible.

In that case I would use google :D Much faster than waiting for any kind of reply ^^

[digyyy]

Originalmente postado por NoVa czThePROcz:

Originalmente postado por DiGy:

If you had thread for common problems that already have solutions people would check it, find a solution and there wouldn't be need to make a new thread.

Nah, there'll be always someone who would make a new thread like "this and that doesn't work for me, hod do I fix it? plz help" whether there is a something like ultimate solution guide for most of problems or not, sadly you can't make such a thing 100% foolproof.

(please don't delete my post, just adding my thoughts into conversation)

As I said, that would decrease the amount of threads, not fix the problem completely.

@pew And if you couldn't find solution on google(I truly think that anyone that comes to forums has already tried finding a solution one way or another)? People resort to either Google or Steam Discussions because those are options that are fastest to find solution on.

[pew pew pew]

Not even sure :D

However, just my thoughts about the current flood :)

[asas2007]

ok here is a fast solotion for us :P
make a thread with all solutions (for common issues). And when ever we see some new thread about a known issue we just post a link for that general thread we made <_< and let them read a bit ... still that wont solve the issue of them creating new threads I guess .-. (my opinoin)

[iamisom]

Pinned. Thanks, pew pew pew!