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I recommend you go trough this beginners guide:
http://theairtacticalassaultgroup.com/forum/showthread.php?t=5058&p=52711
It takes you trough the most basic steps!
That said, in the case of Cliffs of Dover, Ubisoft and Maddox games are to blame for it's condition on release, Ubisoft rushed it out before it was even finished and Maddox games squandered a ton of development time on a project that was perhaps too ambitious for them to ever really complete in a reasonable time anyway.
So, if you have beef with the way Cliffs of Dover was reelased, you need to stop buying Ubisoft games, Valve (and steam by extension) has nothing to do with it.
This is silly, I am sorry but it is, it has nothing to do with "steam loyalty" and everything to do with being mature and intelligent enough to place blame where it belongs.
Here is the thing, if you buy a game at a big box retailer (like Best buy) and it does not work as well as you expect it to but is otherwise free of defects, they don't have to take it back, they only need to take it back if the actual physical product is damaged or defective.
Steam can't police every developer, if they stopped selling games with bugs in them, there would be no more games on steam since EVERY game has bugs that may effect only a specific portion of the buyers or even all of them.
It is important to have the wisdom to recognize the sad truth that just about every major game shipped these days is going to be full of bugs on release, sometimes they get fixed, sometimes they don't and you can either spend some time requried to fix it or you can hop on a forum and whine about the grevious injustice you have suffered, I mean, seriously, installing the Team fusion patches fixes the game, if you don't like the idea of spending your oh so prescious time installing them, that is your business but it is what it is, Valve is under no business obligation to fix every game it sells, if they tried, they would go broke and have nothing to show for it.
If they took back games, it would have the same outcome and it would give foolish customers who don't do even the most basic reading about a game before buying it yet more coddling so that they don't learn from said mistakes.