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This topic has been pinned, so it's probably important

Taniks

Mar 5, 2018 @ 9:23am

Crash in first minute

Not even a minute in and it crashes straight after the Square Enix logo when playing lmao...

Specifically the crash will happen when Max has her first monologue. Two things happen :

Either your screen freezes but you can hear audio and music in the background
Game just crashes.

EDIT :

For everyone who has this problem , i just finished playing it and what i did was :

Restart the game ,
Change graphics options to whatever then reverted back to default
Ran as admin

Works perfectly for me ,

Second Edit :

I would also like to add that my Avast antivirus flagged the .exe as suspicious and i had to add it to exceptions.

POSSIBLE SOLUTIONS :

- Change the save file slot you're playing in before launching the game
- Lock FPS to 60 (or 30)
- Run the game in Windowed Mode
- Add -single-instance to the game's launch options in Steam.
- Validate the games cache integrity
- Reinstall the DLC
- Add Life is Strange to your Antivirus Whitelist (worked for AVG and Bitdefender)
- Reset Graphics to Default
- Spam the ESC key right as the crash occurs
- Delete any language translations if you have any.
- Picking the option on the right of the first choice
- Add -windowed to the game's launch options in Steam
- Disable subtitles in game

Third EDIT : Seems a lot of people get it to work by disabling subtitles. Recommend that to be the first thing you should try.

Last edited by Taniks; Mar 8, 2018 @ 1:36am

A developer of this app has marked a post as the answer to the topic above.
Click here to jump to that post.

Originally posted by SE Toby:

Hello everyone,

Many thanks for the information and your continued patience. We are still investigating the issue but are struggling to reproduce it on our side due to its sporadic nature and the fact that so many different solutions appear to work for different people.

If you are still encountering this issue please contact our support team who will be able to engage in 1 to 1 troubleshooting and who we are in contact with to find a solution if possible.

Please visit:
https://support.eu.square-enix.com/main.php?la=2&id=16341

Select Contact -> Get Support

Contact Category: Technical Support
Contact Sub-category: Crash / Freeze

Contact Details: Crash at game start

Click Next, then Next again

Proceed to Email Support.

In the final form, in the details field, please enter all relevant details and provide a link to your DxDiag, ideally hosted on https://hastebin.com/

As an aside, you may be asked to send in your saved game files to further identify issues. These files can usually be found here:

user/appdata/local/Square Enix/Life is Strange_Before the storm/Saves folder

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Showing 196-210 of 379 comments

dλne

Mar 6, 2018 @ 3:08pm

Spamming ESC worked for me, and I tried everything.

#196

Richard Lionheart has Life is Strange: Before the Storm

Mar 6, 2018 @ 3:10pm

Originally posted by Inexorabilis:
Sorry to hear that! Can you please provide your full system specifications and also explain exactly at what point the crash occurs?

(Everyone who has this issue please do the same)

Same for me.
the crash will happen when Max has her first monologue.

Windows 10
AMD Radeon HD 8600M
Intel i5 3230m
6 GB Ram

#197

Skitarius

Mar 6, 2018 @ 3:13pm

same .
i5 4670, 8go, geforce gtx770

#198

jamesoue

Mar 6, 2018 @ 4:19pm

Same Crash.

super lame

Windows 10
AMD A8-7600
Radeon R7
16 GB

Last edited by jamesoue; Mar 6, 2018 @ 4:25pm

#199

Smaug

Mar 6, 2018 @ 4:31pm

not working. ♥♥♥♥ unity.

#200

Kigum

Mar 6, 2018 @ 4:32pm

It makes me mad. What a blunder. :(

Last edited by Kigum; Mar 6, 2018 @ 4:38pm

#201

Fran

Mar 6, 2018 @ 6:06pm

Max first monologue
windows 10 64bits
i5 4210U
Geforce GT 840M 2GB GDDR3
6GB ram

#202

Fran

Mar 6, 2018 @ 7:37pm

Maybe there's something to do with the subtitles? I tried locking fps to 30, checked the files, put default config, windowed mode... Nothing worked. Then I changed the save slot and took off the subtittles and it worked. After that scene I was able to restore to fullscreen and put subs on with no problem.

#203

Ragorn

Mar 6, 2018 @ 7:47pm

Same problem here

#204

TornadoTwistar has Life is Strange: Before the Storm

Mar 6, 2018 @ 9:06pm

Originally posted by Fran:
Maybe there's something to do with the subtitles? I tried locking fps to 30, checked the files, put default config, windowed mode... Nothing worked. Then I changed the save slot and took off the subtittles and it worked. After that scene I was able to restore to fullscreen and put subs on with no problem.

I tried your recommendation with turning the subtitles off and it fixed the crashing problem for me. I also believe there is a script/programming issue related to the subtitles going on with the DLC that is causing the crash rather than a firewall or graphics related issue...No wonder the subtitles were turned off when I first launched the DLC episode

Last edited by TornadoTwistar; Mar 6, 2018 @ 11:18pm

#205

vladforn

Mar 6, 2018 @ 9:20pm

well the problem seems in subtitles. turning them off, I went further.
But I Russian and bad understand English at the hearing.

Last edited by vladforn; Mar 6, 2018 @ 9:22pm

#206

Taniks

Mar 6, 2018 @ 9:30pm

Originally posted by Fran:
Maybe there's something to do with the subtitles? I tried locking fps to 30, checked the files, put default config, windowed mode... Nothing worked. Then I changed the save slot and took off the subtittles and it worked. After that scene I was able to restore to fullscreen and put subs on with no problem.

Interesting. I'll add it to the list of solutions.

#207