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Dont hold your breath with support. When ACR was released they updated the game through a patch. In the patch release notes there was no mention of UBI changing the Smoke bomb sound in the MP portion of the game to that of the trip bomb. So i thought i had a bug and tried to get help. They told me to re-install and do all sorts of other crap. What they did not tell me is that this was actual intended bahavior. They did chance the sound of the smokebomb to that of the tripbomb but did not include it in their patch notes.
What does that tell you about their support? That the left hand does not know what the right is doing.