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Same here. I'll inform here once I acquire any feedback from them.
Source:
https://neocoregames.com/en/community/is-the-van-helsing-final-cut-still-redeemable
http://neocoregames.com/redeem/auth.php
http://neocoregames.com/redeem/auth.php
http://neocoregames.com/redeem/auth.php
http://neocoregames.com/redeem/auth.php
http://neocoregames.com/redeem/auth.php
That's the least we can do !
The "send" button on the site (for e-mail) still doesn't seem to work, but whatever, it's not a big deal.
For reference, my previous comment in this thread: http://steamcommunity.com/app/400170/discussions/0/490125103628159104/?tscn=1479478957
In most cases, I personally handle the support mails, there has to be a huge misunderstanding about that case and I feel sorry about it.
Please contact me/us at support@neocoregames.com so we can figure it out and be sure that it won't happen again. :)