When will this issue be resolved?

[Barry]

A lot of people have bought the game, so they have to give out the keys? If they don't, won't there just be a back-log of 'un-keyed' purchases? But I don't understand how it works? Upon purchase isn't a key just generated?

[[BR1] Randypants]

The keys need to be generated and given to consumers by LucasArts, the game's publisher.

[HortonCAP]

There isnt a LucasArts anymore. Disney shut it down.

[Yara]

It works the same way as most digital download sites do nowadays, in that Steam buys keys from the publishers. Specifically with Steam, when you first run a purchased game one of those keys is pulled down and (aside from a few titles that still demand a seperate registration with the publisher etc.) automatically applied to your game, saving you the hassle of activating the game yourself.

Generally speaking, it all works fine and you never realise it's happening... until Steam puts a game on sale without enough keys to back it, and this happens. After all, the automated system can't work if there's nothing for it to enter.

So now it's a waiting game until they purchase more keys to cover the backlog of sales. Which, from both a legal and business standpoint, they would be obligated to do at the earliest opportunity.

(However if they can't obtain more keys, they would still be liable to provide refunds in spite of their 'no refund' policy - such policies defend against customers trying to return a product that they're not satisfied with, while a customer who never *received* the product is a different matter entirely.)

[[BR1] Randypants]

Postat inițial de HortonCAP:

There isnt a LucasArts anymore. Disney shut it down.

They fired the workers. LucasArts is still a thing, they just don't make games anymore.