Fixes underway

[TMF_Forrest]

Hey all,

Just wanted to share that we've seen your reports of a few things that we're scrambling to fix:

1) Audio crash - there's a pretty common crash related to audio & looting

2) Startup crash - we know some folks are crashing on startup, and are looking into it

3) Major performance drop - we've seen the reports of major performance drops after a few minutes of playing, which we're also investigating.

If anyone is seeing any of these issues and would be willing to spend a little time working with us as we try some fixes, it would be greatly appreciated. We've not seen any of these on our own test machines, so having help verifying fixes would be really great.

Thanks for your patience.

Update #1:

Startup crash - at least 1 cause was due to needing an updated DLL: http://steamcommunity.com/app/318600/discussions/0/412448158150287188/

Audio Crash - We've been able to get it to reproduce (although not reliably) on a test machine, and are testing out debug builds to try to get to the root of it. FMOD (the makers of the audio engine we're using) are also looking into it.

Performance Drop - It looks like the major drops in performance (ie: running well then it plummets) is somehow related to AMD cards on Win 7 machines. If you see this issue outside this config, please let us know. In the mean time we're trying to build out a machine with those specs.

Update #2:

We posted a branch with a new build with some possible fixes, and a lot of audio debugging enabled.

If you're on a PC, right click and get properties, and select betas, and choose "alpha". That will trigger an update.

Please let us know if you're still crashing, and if so sending your logs to [e-mail] would be super helpful. You can find them here:

C:\Users\[username]\AppData\Local\RiverGame\Saved\

Update #3:

We've finally got a working repro of the audio crash that the provider of our audio libraries is working on fixing.

Update #4:

We just posted a new patch including an audio fix from FMOD.

[pscho]

sure, I'd be happy to help/test stuff if I can. I'm getting plenty of crashes at the moment, probably the audio related issue. I tried looking for any log files but there weren't any (apart from the dxdiag.txt file).

Windows 10
Asus G551 Laptop, i7-4710HQ ~2.5GHz, 8GB RAM, Intel HD4600 & GeForce GTX 860M
Intel HDA / RealTek audio, driver 6.00.0001.7571

I get second or two of audio stutter before crash to desktop, seems to mostly happen either when entering the raft, right after music loads, or when looting something. But I just crashed while being attacked by a wolf as well.

As I said, nothing in log files folder but here's the crash info from dxdiag:

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 128954591280, type 5

Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: RiverGame-Win64-Shipping.exe
P2: 4.9.2.0
P3: 10.0.10586.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

[Ceol]

Specs:

Windows 7 Ultimate
Intel i5 3570k 3.6 GHz
Sapphire Radeon R9 270X 11217-04-20G (driver ver. 15.300.1025.1001)
16 GB RAM
Audio is AMD, driver ver. 7.12.0.7723
Installed on a secondary 1 TB 7200 RPM HDD
Also running DS4Windows to use a PS4 controller

I suffer from the major performance drop. After playing for 5-10 minutes and traversing down the river to new docks, craft, or repair the raft, the game becomes unresponsive over the span of a few seconds. Before this, there are random drops where it feels like the game is loading something, but it picks right back up.

The game will sit at ~15% CPU and ~800 MB RAM usage while this is happening. It doesn't interfere with the rest of the computer in any noticeable way.

[bryn]

pscho - crash logs can often be found here if you are on windows:
C:\Users\[username]\AppData\Local\RiverGame\Saved\

[pscho]

Yeah, I figured out I'd find the logs in appdata, but the log folder is empty, the only log file I have there is the dxdiag file under HardwareSurvey.

I do have the crash dump files in appdata/Local/CrashDumps, though, if those would be any help?

[dazeweeble]

Should we email dump files to [e-mail] or post them here?
The dump files in my Local/CrashDumps are dated 2/24 but the RiverGame dump file is dated 2/20, which would be more useful?

[bryn]

yes, [e-mail] is better.

send them all! Thank you.

[gtkeith8]

hey yea im getting a crash when loading the game-- says not enough memory.. check your graphics card.. lower res isnt working

[Phyzisist]

Posting from Speccy
Operating System
Windows 7 Ultimate 64-bit SP1
CPU
Intel Core i3/i5/i7 @ 3.40GHz
Ivy Bridge 22nm Technology
RAM
8.00GB Single-Channel DDR3 @ 668MHz (9-9-9-24)
Motherboard
ASUSTeK COMPUTER INC. P8Z77-M (LGA1155) 34 °C
Graphics
GN246HL (1920x1080@60Hz)
4096MB ATI AMD Radeon R9 200 Series (ASUStek Computer Inc) 31 °C
Audio
AMD High Definition Audio Device

Similar situation to Ceol above me, but no actual crash. Set rivergame to High priority, but made no difference. Game stutters more and more until there's no recourse but to end the process. Mostly during rafting, the game will display what looks like a corrupted square (made of game assets, almost looks like a screenshot of what im doing) in the top right of my screen for a frame or two, at about 7 second intervals. I only got as far as landing in one new place. By the time I got to the far end of it, the game was stuttering constantly. I hit ESC so I could attempt to change settings, but my cursor disappeared and everything appeared frozen and inaccessible as long as I was on the pause menu. I could unpause and it'd go back to "normal", but the menus were technically frozen and unusable like that each time. Ended the process after that.

Good luck fixing it, I'd really like to play.

[MoSlo]

Good luck with the fixes, guys! Here are my deets:

Crashes pretty immediately on start, no sound anything visible, goes straight into "RiverGame has stopped working".

Specs:
Windows 7 64bit
Core i5-4460
4GB RAM
nVidia GeForce GTX 560


Error details:

Problem signature:
Problem Event Name: APPCRASH
Application Name: RiverGame-Win64-Shipping.exe
Application Version: 4.9.2.0
Application Timestamp: 56cc78a9
Fault Module Name: MSVCR120.dll
Fault Module Version: 12.0.21005.1
Fault Module Timestamp: 524f83ff
Exception Code: c000001d
Exception Offset: 0000000000088dd0
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 7177
Additional Information 1: d488
Additional Information 2: d4888d8ff7b39cfd0f4a6294dec1741f
Additional Information 3: c6f6
Additional Information 4: c6f620831a7facfe68fb2dd843e9416a

I checked in the Event Viewer and directly after the event for the crash
(Faulting application name: RiverGame-Win64-Shipping.exe, version: 4.9.2.0, time stamp: 0x56cc78a9 Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff)

There's another event that says the following (consistently when trying to run the game):

Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program RiverGame because of this error.

Program: RiverGame
File:

The error value is listed in the Additional Data section

[MoSlo]

Just to add, with my crashing scenario (mentioned above) I don't get any crash logs generated under AppData.

[bryn]

MoSlo - it looks like you need a new version of MSVCR120.dll. That has been hitting people playing Ark too. You can get it here. https://www.microsoft.com/en-us/download/details.aspx?id=40784 Let me know if it works!

[yppah]

Notebook: Windows 7 64bit, AMD A10 4600M 2.3Ghz, 8 GB RAM, Radeon 7670m. Audio crash after first 5 minutes gameplay, fatal error later. Unplayable. Very low performance on all settings, most critical settings are post process and shadows (very low only), even if other settings on max. Best result - 19-25 fps with 1366:768 resolution.

[Ked]

So... i'm still unable to play, any solution coming up? i tried everything that has been suggested but nothin worked so far.

[bryn]

Sorry about that Kira. Yes, we are working to fix this as fast as we can. We have a few theories we are working on.

[Krane]

I haven't had any game closing crashes yet, one audio crash (repeating sound, even after game is closed). The major issues I have is the stuttery performance, major freezing in random areas until I move out of them, just really poor performance overall.

Specs:
Windows 7 64 bit
i7 2600 (non k) @ 3.4ghz
Sabertooth p67 mobo
16gb ram
Radeon R9 390 (non x)
Samsung 850 EVO SSD

AMD driver: 15.301.1901 (Crimson beta), I had the same issues on the latest non beta driver too)
Latest realtek driver: 6.0.1.7745 (I had the audio crash before I updated this, I don't know if this has fixed that issue or I just simply haven't run into whatever causes it since updating).