Official SFV Bug Reporting Thread

[WBacon]

Hello Fighting Game Community!

We hope you’re all enjoying or will be enjoying Street Fighter V shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations. That said, we’ve set up this feedback thread for you all to share any technical issues you may be having with the game. We’ll use this thread as a central repository for tracking these problems, and pass on the information gathered here to the development team so they can investigate and work on a fix.

Before providing reporting further, please ensure you've followed the steps below to rule out problems with Steam or the game’s files:

Check your Anti-Virus software

Some AV software may trigger a false-positive situation and flag certain executables from running. Yu can temporarily disable the AV software to see if the game behaves differently. If the game runs when AV is turned off, that means you'll need to create an exception rule to Street Fighter V.

Ensure game files are intact using Verify Game Cache

1) From your Steam Library list, right-click on Street Fighter V and select Properties.
2) Click the LOCAL FILES tab.
3) Click "Verify Integrity of Game Cache..." and allow the validation process to run its course. Please disable or shutdown your anti-virus while this process runs.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problem files.

Reinstalling your video card drivers

We also recommend making sure you have the latest drivers for your graphics card. Some high end integrated graphics chips and modern laptop class discrete GPUs may work but have not been tested, nor are they officially supported by Capcom

Nvidia GeForce Drivers[www.nvidia.com]
AMD Radeon Drivers[support.amd.com]

If you still experience crash issues, you may want to try performing a clean installation of the driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

Important! Lastly, please don't forget to reboot Windows upon completing the driver installation. This will help reinitialize the driver and the graphics card using the new driver.

Reporting crashes

If you still experience poor framerate, “slow motion” effects, crashes, or other issues, please help the dev team by providing detailed information below.

The more samples and data points we receive, the better we are able to narrow down and determine the root cause of these problems. Here’s what we need:

A) Your System Specs
1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 64-bit/32-bit, etc.)
7) Anti-virus software name and version

Please make special note in your specs if you are running Windows "N" and "K" editions that does not come with Windows Media Player.

A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report. For more information on how to run this report, click here[www.fuzeqna.com].

Specific issue
Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain cutscenes, during gameplay, etc.

If the game is crashing, it would be super useful if you can share your app crash log file via downloadable link using any one of the popular file hosting services such as DropBox, GoogleDrive, OneDrive, etc.

C) Detailed reproduction steps, if consistently reproducible
This step particularly is very useful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and (hopefully) fix the issue.

Thank you for your patience and support!

- Capcom Customer Service Team

Please note that this thread is only for posting issues with the game and specifications; in the interest of helping the development team better investigate these issues, any extraneous discussion or derailment may be removed.

[King of Classy]

I thought the servers would be reset and all the user names be released, I cannot get my user name already :(

[funee monkee]

Same issue that was in the beta is still apparant. I load the game, it goes past the ryu banner. And then it crashes and says UE4 Kiwi Game has crashed with a list of errors.

[🐾⚧ Eastwood ⚧🐾]

I like in england and when i try to run the game it wont open there is no message either it says its running then stops, can someone help me?

[Monkerkong]

My arcade stick does not work. It is a ps3/pc stick and it works fine with street fighter 4. Help?

[ProxyDamage]

I guess my game doesn't really crash....Because it doesn't even start. Tried restarting steam several times but it just loads for a second and then nothing. A lot of people seem to be having the same issue... what's up?

[🐾⚧ Eastwood ⚧🐾]

Originally posted by ProxyDamage:

I guess my game doesn't really crash....Because it doesn't even start. Tried restarting steam several times but it just loads for a second and then nothing. A lot of people seem to be having the same issue... what's up?

same here, what going on

[Octonaut]

game won't launch
Intel I5 3570k
Desktop
GTx 680 gpu
v361.91 drivers
16gb ram
Windows 7
AVG antivirus

[Daddario]

I had a weird ID bug. I entered a fighter ID and the game said it was ok, but it appears that my ID is now the same as my Steam ID number. Do i have to keep this long number forever? I want to use a normal nickname.

[TeominatoR]

On the main screen whne you are prompted to accept the End user license agreement I cant seem to accept it. Arcade sticks installed fine but unresponsive in sfV. I can use My arrow keys on my keyboard to select between "Agree" "Disagree" and "View" but can't seem to select an option. Have used every key on the keyboard

[got-get-88]

Hey there,

I cannot seem to choose which buttons I want for which - even though it's effortless in SFIV.

I go into training, choose button config - but it doesn't really let me choose the keys I want...

[✧‧₊☽Ruka☾˚⋆✧]

When I launch the game... I am met with a windowed black screen. Please help.

EDIT: If anyone is having trouble even getting the game to start. Disabling AVG or adding the SFV folder to the exceptions list helps.

[Chl]

UPDATE: Starting the game in offline mode will remove the freezes. So this is the exact same problem as Ultra had. This is very easy to reproduce, just start the game on a Win7 64b machine.
https://www.youtube.com/watch?v=DQ40a_Gb6_U

Same freezes as in all 3 betas. It happens everywhere, menus, cinematics, ingame...

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.151019-1254)
Language: Swedish (Regional Setting: Swedish)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 11/16/10 11:24:46 Ver: 08.00.15
Processor: AMD Phenom(tm) II X4 965 Processor (4 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8190MB RAM
Page File: 4129MB used, 12249MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode
Card name: NVIDIA GeForce GTX 560 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 560 Ti
Driver File Version: 10.18.0013.6191 (English)

[FuriousFry]

Game starts, but constantly delivers 2 frames per second. Takes forever for everything. Even the loading takes 15 times the usual amount of time. It's as if that game would run on a toaster somewhere and was streamed to my PC.

Specs:
Intel i5-2500k @4.7GHz
GeForce GTX 760, latest Driver, 2 GB of VRAM
Video Driver GeForce Game Ready version 361.91
8GB of DDR3 RAM
Windows 7 professional
Kaspersky

Reproduction: Start the game.

Solutions already tried:
- Disabling Kaspersky
- Whitelisting SFV folder
- Installing Beta Drivers
- Blank Installing Stable Drivers
- 30 restarts

[DVNC]

Characters have no voice at character selection screen or during super combos.
There are voices during most others moves though.
I tried changing voice volume but obviously it didn't change a thing. I also reset it to default settings. Games run at 60fps max settings, no problem with that.

[Scrub McGrub]

Wacom tablet/ touch screen bug from all the betas still present in the final game. Having those devices plugged in or the associated software running causes a crash every 10-15 minutes.

This has been widely reported in these threads since July... kind of disgusted at Capcom right now...