Submit bug reports to Square Enix Support (framerate, resolution etc)

[ThE_MarD]

Heyyo,

http://support.na.square-enix.com/contacttop.php?id=&la=1

Here's the list of the main issues I've noticed... if you fellow gamers have more? Please reply below and I'll add it to the list.

Major Issues

• Resolution is locked at 1280x720. Make it Horizontal+ (or at least anamorphic) and selectable please to aid those with either high end or low end hardware that want to play with other resoltuions from 1024x768 all the way up to 4k's 3840 x 2160
• Framerate fluctuates a lot, usually locked to 30 frames per second in combat due to the HUD. Please fix framerate flucuation issues. Problem occurs on AMD and NVIDIA graphics processing units.
• Multiple Graphics Processing Unit (multi-GPU) Support. Please add proper support for people running Multi-GPU setups from both AMD's Crossfire and NVIDIA SLI.
• Support for Gamepads other than Xbox 360 Gampad. Please add support for gamepads in general and ability to rebind controls for gamepads via X Input.

Minor Issues

• ESC button in fullscreen immediately exits the game. Please set up ESC button to act as the Pause button, and setup an Exit Game option on the main menu. That way? If people want to exit the game they can do "Pause" "Main Menu" "Exit". It's a safer option over the accidental loss of unsaved progress.

Feature Requests

• Add Native Support for Anti-Aliasing. Please add support for Anti-Aliasing to further improve the image quality of this beautiful game. SMAA, FXAA or even MSAA.
• Add Native support for Ambient Occlusion. Please add support for Ambient Occlusion as it adds Quite a bit of extra shadow details to the game which would further improve the InGe quality.
• Toggle options for Subtitles in and out of cutscenes. Please add an option to toggle subtitles outside of cutscenes too.
• Gamepad Vibration Support. Please add support for X Input controller vibration.

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I'm sure the more of us who send support requests directly to Square Enix? The more likely they will fix them. I highly doubt Square Enix uses the Steam forums which is bad luck to us gamers as the Steam Community Discussion board for this game pops out new topics and replies at an alarming rate.

Sadly their support site doesn't list Final Fantasy XIII as a PC Game... only shows Thief and Murdered: Soul Suspect... so just selec FF XIII in general and mention the problems we have on PC.

Here's a good read.. Durante (creator of GeDoSaTo and Dark Soul's dsfix) wrote an open letter to game developers for PC games.
http://www.pcgamer.com/the-features-pc-gamers-wantan-open-letter-to-developers-and-gamers/
Note that arbitrary resolution is first on the list. :P

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Thanks for contributions to the list...

Quirkhall (AMD GPU framerate issues)
SenMithrarin85 (Gampead vibration & option to disable subtitles outside of cutscenes)

[Quirkhall]

Perhaps another that should be added is AMD users having much more problems than their nVidia counterparts. Not to suggest that there are nVidia users without problems, but my R9 290 can't run the game at a constant 60fps even with the HUD turned off which is insane.

[MKSKORP]

All nice to have stuff. also 3 of 4 are no bugs. second sounds like a problem. I would like to see them making the game more stable. a crash just after a long fight or just when you select a save file is more critival than the resolution.

luckily i play with a gemepad so the ESC button is far away.

[[☥] - CJ -]

Theyre already aware of our issues.. you dont have to worsen their work load even more by making them read crap they already know.

[Beer Squirrel]

Originally posted by Quirkhall:

Perhaps another that should be added is AMD users having much more problems than their nVidia counterparts. Not to suggest that there are nVidia users without problems, but my R9 290 can't run the game at a constant 60fps even with the HUD turned off which is insane.

Tell me about it bro. My R9 290 behind an i5 4670k cannot hold 60fps running the standard 720p resolution. Tho running windowed mode helps A LOT (minimum FPS of 50 vs 30fps fullscreen minimum)

How do you turn the HUD off?

[Dr. Cecil Corndog]

Originally posted by ☥ - CJ -:

Theyre already aware of our issues.. you dont have to worsen their work load even more by making them read crap they already know.

If you don't complain, then you can't expect them to do anything about it. Besides, it's not like you'd be forcing someone to step away from writing a patch to read your email. They have separate people handling the customer support.

Anyway, I sent a complaint about the framerate. I'm enjoying the game, but it's annoying that my rig has well beyond the recommended specs, yet I'm still seeing frame drops.

[SenMithrarin85]

For people with gamepads, the vibration doesn't work. Also, no way to disable in game subtitles (only cutscene ones can be turned off, not the ones when characters talk in the field).

[Quirkhall]

Originally posted by Zzznake Doctur:

How do you turn the HUD off?

In GeDoSaTo click the button that says 'Edit Keybindings' and find the line that says '#toggleHUD VK_NUMPAD0' Just remove the # and then when you're playing the game whenever you press Numpad 0 the HUD is disabled. The problem is it disables anything related to the GUI, so that includes subtitles, buttons, menu graphics, the works.

[FandreiosAner]

The lack of propper controller support is absurd. That should be added.

[ThE_MarD]

Heyyo,

Originally posted by Zzznake Doctur:

How do you turn the HUD off?

http://steamcommunity.com/app/292120/discussions/0/613938693306376038/

Originally posted by Quirkhall:

Perhaps another that should be added is AMD users having much more problems than their nVidia counterparts. Not to suggest that there are nVidia users without problems, but my R9 290 can't run the game at a constant 60fps even with the HUD turned off which is insane.

True enough I'll edit the first post. Thanks for the input. :)

Originally posted by Dr. Corndog:

Originally posted by ☥ - CJ -:

Theyre already aware of our issues.. you dont have to worsen their work load even more by making them read crap they already know.

If you don't complain, then you can't expect them to do anything about it. Besides, it's not like you'd be forcing someone to step away from writing a patch to read your email. They have separate people handling the customer support.

Anyway, I sent a complaint about the framerate. I'm enjoying the game, but it's annoying that my rig has well beyond the recommended specs, yet I'm still seeing frame drops.

Exactly. If the problem isn't reported by multiple users? They might only consider it to be minor issues.

Originally posted by SenMithrarin85:

For people with gamepads, the vibration doesn't work. Also, no way to disable in game subtitles (only cutscene ones can be turned off, not the ones when characters talk in the field).

Another good report! separate toggle options for cutscenes and regular play. :)

Originally posted by SenMithrarin85:

For people with gamepads, the vibration doesn't work. Also, no way to disable in game subtitles (only cutscene ones can be turned off, not the ones when characters talk in the field).

Wow I didn't even think about that either... thanks for the reply! I'll have to check into that myself. Might not have vibration support.

Originally posted by Draven Leonheart:

The lack of propper controller support is absurd. That should be added.

Yeah true I'll add that too thanks.

[GravityLoL]

watch out or they will see your post in the river of sheatstorm they recive since launch

[̔̏̊]

the game did not support multi core well.

basically, it never eat 100% CPU. It also have very low GPU usage (around 30%)

[ThE_MarD]

Originally posted by Merdeka:

the game did not support multi core well.

basically, it never eat 100% CPU. It also have very low GPU usage (around 30%)

Heyyo,

Thanks! another good one too! It's true this game isn't multi-core optimized like FF XIV Realm Reborn is. I'll add this to the list.

[Gil]

Just to add a programmer's point of view:

I totally agree about letting users change the resolution - the 720p lock is unacceptable.
Same goes for the ridiculous size of the game, making the japanese audio not optional and stuff like that.

But honsetly, expecting square to make the game engine utilize more cores than it did on the consoles is a bit silly.
It's A LOT harder to implement than you'd think, and quite an unnecessary change anyway.
Pretty much any PC CPU these days is more powerful than the ones in previous gen consoles.
The issue, if it's cpu-based at all, is optimization and not threading.

I don't think anyone really expected them to remake the game to utilize the extra power of PCs compared to previous-gen consoles.
What they need to do is make the game work properly on PCs and not the proof-of-concept looking version that this is.

Resolutions, features that already existed in consoles and got axed for some reason and proper PC controls are fine.

Expecting them to rewrite the game engine is nice to ask for, but don't expect it to happen.
Regardless, if this is their way of testing the PC market, they REALLY dropped the ball.

[Kite]

Multi-core CPU support should be removed. It's just grasping at straws and it already supports it. Most older games don't get a performance boost from more than 3 core and they don't have any performance issues.

This game starts about 60 threads. One thread uses the most CPU followed by a second thread. My CPU is high end and the main thread isn't using more than 15% CPU. I doubt even a low end dual core CPU will even be maxed out. XIV 1.0 benchmark uses same engine and thread CPU usage is simaliar and it has no problem running it at a high framerate at 720p on my system.

Following is screen shots showing thread utilization in procexp

XIII:
http://i.imgur.com/wuHI6AU.png

XIV 1.0 Benchmark:
http://i.imgur.com/9jgrT5Y.png

[Paulo Suzuki]

Originally posted by Gil:

I don't think anyone really expected them to remake the game to utilize the extra power of PCs compared to previous-gen consoles.
What they need to do is make the game work properly on PCs and not the proof-of-concept looking version that this is.

Resolutions, features that already existed in consoles and got axed for some reason and proper PC controls are fine.

Expecting them to rewrite the game engine is nice to ask for, but don't expect it to happen.
Regardless, if this is their way of testing the PC market, they REALLY dropped the ball.

Even being a low price game, they should have optimized it better. People would pay more for a better optimized game, even if it's aged (RE1 Remake Remastered, for example).

PC gamers spend much money on their rigs, so they expect to play nicely. They could have delayed the launch for a better PC game and get it more expensive, but they decided to only port, add 60 fps, include 30GB japanese audio with the 30GB english game and launch it cheaper.