Please post your issues here [UPDATED]

[WBacon]

EDIT: Some additional "things to try" when posting feedback:

• If you are experiencing issues, right-click Dead Rising 3 in your game library. Select “properties”, select the “LOCAL FILES” tab, and click “VERIFY INTEGRITY OF GAME CACHE” to ensure that there aren’t any missing or corrupt local version of your files.
  
• If you are running the game with a user.ini that disables the 30fps cap, please delete your user.ini file and see if it changes the game's behavior.

======================================================
Hello Community,

While we hope the vast majority of fans will have a great time with Dead Rising 3, there will always be a case where the game may not function correctly under certain software environment and/or hardware combination.

To keep the community forum discussion and reporting in an orderly fashion, please share any technical issues you may experience with the game right here. We’ll use this thread as a central repository for tracking issues, and then pass on the information to the development team so they can take a look at it.

IMPORTANT: Please share the following information when posting in this thread.

A) Your System Specs

1) CPU name and model
2) Graphics card/chip model
3) Video driver version number
4) System memory size
5) OS version (Windows 7, 8, 64-bit/32-bit, etc.)
6) OS language
7) Anti-Virus software name and version (please be specific)
8) Motherboard/chipset, if known (or if a laptop, make/model)

B) Specific issue

Please share your specific issue and the area where you’re experiencing this behavior. If it's a reproducible crash or a hang, it would be super useful if you can share your dxdiag log file crash dump, etc. via download link.

C) Detailed reproduction steps, if consistently reproducible

This step in particular is super helpful for the development team. The more detailed info you can provide, the quicker the team can reproduce the error state and (hopefully) fix the issue.

RULES:

Any rant or “discussion” that derails the thread will be deleted as it becomes extremely difficult for us to track and compile issues.

Again, it goes back to the earlier point -- making it easy for us to track issues so we can share information with the development team quickly and as complete as possible.

Thank you, and hope you don’t have to post here :)

-wbacon

[AstroBoomin]

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 85955477604, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0



Problem signature:

P1: deadrising3.exe

P2: 1.0.0.0

P3: 53fe8cba

P4: nvwgf2umx.dll

P5: 9.18.13.4052

P6: 53b4437c

P7: c00000fd

P8: 0000000000431ad1

P9:

P10:

[Espio0]

1) Intel i5 2500K 3.3Ghz
2) Nvidia Geforce GTX 780 TI
3) 340.52
4) 8GB
5) Windows 7 64bit
6) English
7) AVG

Game freezes on loading screen, i have noticed one interesting thing though, the CPU load goes to 100% and after a second or 2 it freezes, it does this every time and you might want to start there.

[AstroBoomin]

------------------
System Information
------------------
Time of this report: 9/5/2014, 04:44:22
Machine name: GAMINGPC
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: G1.Sniper Z87
BIOS: BIOS Date: 10/16/13 10:54:13 Ver: 04.06.05
Processor: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
Memory: 16384MB RAM
Available OS Memory: 16274MB RAM
Page File: 2276MB used, 30381MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode

[Jordan]

Originally posted by wbacon capcom:

Hi all, thanks for the bug reports so far. It seems the random crashes are mostly (if not all so far?) occurring on Nvidia-based cards/chips.

We'll check with Nvidia folks to see if they can deduce or reproduce the error state, but it would be super helpful if you can upload:

A) a dxdiag log file. Simply type dxdiag from the Windows Run command, click "Save all information..." and you'll end up with Dxdiag.txt file.

B) crash log from the Windows' Event Viewer shortly after the crash occurs (this will tell you whether it's the application, a DLL, or some other service that may have triggered the application to crash)

and what about the badly performance ??

[EDGE]

1) i7 4770k @4.6
2) Gigabyte GTX 780ti Ghz
3) 340.52
4) 16GB @ 2400mhz
5) Windows 8.1 64bit
6) English
7) N/A
8) Asus Maximus Hero iv

Game crashes after 10 minuets of gameplay.

Also after game crashes I have to restart the story mode again but I have my level and my items of clothing.

[AstroBoomin]

Originally posted by NL_Bumblebee:

Originally posted by wbacon capcom:

Hi all, thanks for the bug reports so far. It seems the random crashes are mostly (if not all so far?) occurring on Nvidia-based cards/chips.

We'll check with Nvidia folks to see if they can deduce or reproduce the error state, but it would be super helpful if you can upload:

A) a dxdiag log file. Simply type dxdiag from the Windows Run command, click "Save all information..." and you'll end up with Dxdiag.txt file.

B) crash log from the Windows' Event Viewer shortly after the crash occurs (this will tell you whether it's the application, a DLL, or some other service that may have triggered the application to crash)

and what about the badly performance ??

Not getting any on my end.

[⎝⧹TrM⧸⎠]

A) Your System Specs
1) Intel i5 4670k 4.2ghz and 3.4ghz
2) gainward gtx 770 2gb
3) 340.52 latest stable driver
4) 16gb ddr 3 1866 ram
5) windows 8.1 lastest build with all updates
6) English
7) norton 360 build 21.5.0.19
8) msi z87g45 lastest intel drivers

B) Specific issue
the game randomly crashes with a small time frame of 5 to 15 mins and i get the error dr3.exe has crashed, it happens at anytime in game there is no other signs its coming only a black screen then the error

here is the error i get from event viewer
Faulting application name: deadrising3.exe, version: 1.0.0.0, time stamp: 0x53fe8cba
Faulting module name: nvwgf2umx.dll, version: 9.18.13.4052, time stamp: 0x53b4437c
Exception code: 0xc00000fd
Fault offset: 0x000000000019af39
Faulting process id: 0xa600
Faulting application start time: 0x01cfc87728d1ca7b
Faulting application path: D:\steam\steamapps\common\deadrising3\deadrising3.exe
Faulting module path: C:\Windows\SYSTEM32\nvwgf2umx.dll
Report Id: 93a32c66-346c-11e4-8269-448a5b6141bd
Faulting package full name:
Faulting package-relative application ID:

here is a link to my dxdiag file
https://drive.google.com/file/d/0B7cY-AIJ0WPZU0c2aERZQ1A5ekE/edit?usp=sharing

i hope this helps
also Plingbrix you was right about my error

[Jordan]

Originally posted by Williams0907:

Originally posted by NL_Bumblebee:

and what about the badly performance ??

Not getting any on my end.

im not even gonna start on crossfire (10 fps lol) , and 1 7970 it doesnt even stay @ 60 with low medium settings.

what crad u using?

[AstroBoomin]

Originally posted by NL_Bumblebee:

Originally posted by Williams0907:

Not getting any on my end.

im not even gonna start on crossfire (10 fps lol) , and 1 7970 it doesnt even stay @ 60 with low medium settings.

what card u using?

780ti

[Kaoshiro[fr]]

hello
1) intel i5 4570
2) radeon HD 7950
3) catalyst 14.4
4) 8 go ram
5) windows 8.1 64 bits
6) French
7) AVG
8) MSI b85-g43 gaming

crash on loading screen :'(

[Rainer Zufall]

So i debuged the Error and what i got is THIS:

'deadrising3.exe': Loaded 'X:\Steam\SteamApps\common\deadrising3\deadrising3.exe', Cannot find or open the PDB file
'deadrising3.exe': Loaded 'C:\Windows\System32\ntdll.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\kernel32.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\KernelBase.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'X:\Steam\SteamApps\common\deadrising3\steam_api64.dll', Cannot find or open the PDB file
'deadrising3.exe': Loaded 'C:\Windows\System32\advapi32.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\msvcrt.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\sechost.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\rpcrt4.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\shell32.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\shlwapi.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\gdi32.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\user32.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\lpk.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\usp10.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\ws2_32.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\nsi.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\wtsapi32.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\ole32.dll', Symbols loaded.
'deadrising3.exe': Loaded 'C:\Windows\System32\oleaut32.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\wsock32.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\IPHLPAPI.DLL', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\winnsi.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\dinput8.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\d3d11.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\dxgi.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\version.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\dwmapi.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\d3dx11_43.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\X3DAudio1_7.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\XAPOFX1_5.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\xinput1_3.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\setupapi.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\cfgmgr32.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\devobj.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'D:\Steam\SteamApps\common\deadrising3\bink2w64.dll', Cannot find or open the PDB file
'deadrising3.exe': Loaded 'C:\Windows\System32\winmm.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\imm32.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\msctf.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\uxtheme.dll', Symbols loaded.
'deadrising3.exe': Loaded 'C:\Windows\winsxs\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\comctl32.dll', Symbols loaded (source information stripped).
'deadrising3.exe': Loaded 'C:\Windows\System32\cryptbase.dll', Symbols loaded (source information stripped).
The program '[6128] deadrising3.exe: Native' has exited with code 84 (0x54).


Here are the Results. The Problem is, that DR3 is crashing on Loading Screen is because of Windows Error Code 84. Windows Error Code 84.

Explaination:

ERROR_OUT_OF_STRUCTURES
84 (0x54)
Storage to process this request is not available.

Maybe this will help the Developer's to patch the Problem.

My Rig: i7 4770K@4,5Ghz, 32GB DDR 2133Mhz, 2x Geforce GTX 780
Windows 7 64Bit 6.1 Build 7601
Windows Swap File is set to 0 (RAM Only)
Nvidia Driver 340.52 WHQL.

Exact Problem: Exe Crash during first Loading Screen after Capcom Logo.

[Jordan]

Originally posted by Kaoshirofr:

hello
1) intel i5 4570
2) radeon HD 7950
3) catalyst 14.4
4) 8 go ram
5) windows 8.1 64 bits
6) French
7) AVG
8) MSI b85-g43 gaming

crash on loading screen :'(

try beta driversd

[twitch.tv/jplosada]

Crahs here too.. Happens all the time

1) intel i7 2600
2) Nvidia GTX 760
3) Driver 340.52
4) 32GB ram
5) windows 8.0 PRO 64 bits
6) Brazilian Portuguese
7) AVG
8) Gigabyte Z77X-D3H

error:
"Faulting application name: deadrising3.exe, version: 1.0.0.0, time stamp: 0x53fe8cba
Faulting module name: nvwgf2umx.dll, version: 9.18.13.4052, time stamp: 0x53b4437c
Exception code: 0xc00000fd
Fault offset: 0x000000000019af39
Faulting process id: 0xa600
Faulting application start time: 0x01cfc87728d1ca7b
Faulting application path: D:\steam\steamapps\common\deadrising3\deadrising3.exe
Faulting module path: C:\Windows\SYSTEM32\nvwgf2umx.dll
Report Id: 93a32c66-346c-11e4-8269-448a5b6141bd
Faulting package full name:
Faulting package-relative application ID: "

[astro mask]

1) Intel i5 4670k
2) AMD radeon 280x
3) Catalyst 14.7
4) 16GB RAM
5) Windows 7 64 bit
I cant start

[Arthur Hucksake]

What version nvidia drivers are you guys using? Ones experiencing the crash.