Specifics Graphical and Connection Problems

[9heads]

Account/Password problems

Send a e-mail to [e-mail] with your problem and the information you have.

List of solutions by the community.

https://steamcommunity.com/sharedfiles/filedetails/?id=1827500398


GENERAL TUTORIAL OF THE GAME, thanks Mr. Mojito

http://steamcommunity.com/sharedfiles/filedetails/?id=185011090

My screen goes black and freezes/crashes!

"..\..\..\..\RenderSystems\Direct3D9\scr\OgreD3D9RenderSystems.cpp(line 664)" (RUNTIME)
Possible reasons:
• The game is trying to create a window with a resolution that conflicts with your screen.
• Firewall/Anti-virus


Possible solutions:
• Open the file "setup.cfg" under "C:/ProgramData/Damned/Setup" with notepad and change the resolution there to one matching your screen.
• Add the game as a exception in your firewall/Anti-virus.
• At "...Steam\SteamApps\common\Damned" execute the 'damned_reset_fix.bat' or download at: https://dl.dropboxusercontent.com/u/229550/damned_reset_fix.bat

The game doesn't launch, it opens and close really fast!

Possible reason:
• Your computer is missing Python 2.7.6 (Yes, 2.7.6!!).

Possible solution:
• Install Python 2.7.6: http://www.python.org/ftp/python/2.7.6/python-2.7.6.msi
or find at: "...Steam\steamapps\common\Damned\Redist" > python-2.7.6.msi

I open the game, enter my username and password, click Login and the game freezes!

Reason:
• The login server is down for maintenance...

Solution:
• Give it a while...


We really hope this guide will solve all issues in the Universe, but if it don't, please, be patient and PM us with your issue, we promise we will try to fix everyone's problem as soon as possible.

Thanks everyone for being an understanding, supportive and awesome community!

Have fun!

[9heads]

If you use Killer Gaming and the game crashes all the time

• Update the driver: http://www.killergaming.com/support/driverdownloadsupport

[9heads]

Crossfire

(Probably solved)
We still have problems with crossfire, if you are using and it crashes, try to deactivate your crossfire.

[9heads]

WINDOWS 8 MOUSE LAG

- The first solution come from a Microsoft’s Patch:
(http://www.howtogeek.com/175722/how-to-fix-mouse-lag-in-pc-games-on-windows-8.1/)

- The second is to install the driver of your video card for the Windows 7.
(https://getsatisfaction.com/ftlgame/topics/flt_mouse_cursor_lag)

[9heads]

MOUSE LAG

- Remove maximum pre-rendered frames:
Nvidia Control Panel > Manage 3D Settings > Maximum Pre-Rendered Frames

Other solution: http://lifehacker.com/banish-mouse-lag-in-video-games-with-microsofts-fix-it-1600768044

[9heads]

Damned.exe stopped to work or C++ message. [NVIDIA]

Open the file "setup.cfg" under "C:/ProgramData/Damned/Setup" with notepad, if it has the line: Rendering Device=Monitor-1-Intel(R) HD Graphics Family

Change the setting on the Nvidia panel to use the Nvidia card:
https://forums.geforce.com/default/topic/528621/can-39-t-disable-integrated-intel-hd-graphics/

Or you can try disable your on-board video card at your BIOS.

[9heads]

Can't connect to servers/Can't host!

Possible reasons:
• You are behind strict NAT.
• The person hosting is behind strict NAT.
• Firewall

Possible solutions:
• Log in the game, go Options > Connection, check the option "Use Fixed Port", leave the fixed port as 55888 and port forward this UDP port in your router.
• If possible, open your NAT.
• Add the game as a exception in your firewall.

Note: Unfortunately, if you are behind a strict NAT, and the port forward method doesn't work, there's not much we can do, it's your router or ISP fault, and AAA games face this same issue. You'll still be able to connect with some hosts, provided they are behind open NAT. More on this:
http://support.rockstargames.com/entries/479758-Understanding-how-NAT-types-affect-online-connectivity
https://www.guardiansofmiddleearth.com/forums/showthread.php/722-NAT-Type-how-to-get-an-Open-one-and-you
https://support.runicgames.com/kb/articles/3-strict-nat-detected

[9heads]

Server offline or can't select login/password area

Execute the game as administrator at "...Steam\SteamApps\common\Damned" one time. Right click 'Damned.exe' and select the option "Execute as administrator".

[9heads]

Windows 10 lag

Open the file "setup.cfg" under "C:/ProgramData/Damned/Setup" and try setting "Allow DirectX9Ex" in setup.cfg to =Yes.

[9heads]

Reporting a Error in a Topic

Go to your game's folder ("...Steam\SteamApps\common\Damned"), open your damned.log(txt) and paste the last 5 lines.