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You can only get a refund if you change your mind during a pre-purchase before you've been given any reward/the game unlocks.
It's your fault for being stubborn and not researching a game before spending your money.
Doesn't matter what Steam ToS/EULA says, it can never over-ride the laws in your country.
That said, find some link to text of the consumer rights laws and contact the support.
Give them the link and tell them about your rights.
Next time DON'T pre-order games, wait for reviews and youtube videos.
Apparently not.
had you waited say...24 hours...you could have heard and seen what the game is like.
You paid for your impatience, no one gives refunds for stupidity.
Mmh. The first day, so? More puzzles?
I paid for the discount, it's not a bad $15 buy. I didn't think the game was half bad either. Frictional even said it wasn't going to be anything like the first for the most part. So honestly, it's your fault for assuming so. You have about a 1% chance of a refund though, you have better odds gnarfling the Garthak or going toe to toe with the Rancor.
Haters gon hate.