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Can you make sure that PoE is not blocked by your Firewall and Antivirus?
I have included a link that will help you troubleshoot some common problems:
https://www.pathofexile.com/forum/view-thread/305066
If this does not help, you are welcome to e-mail us at support@grindinggear.com with the results of your fixes (any error messages, issues, etc). Be sure to let us know if you have ever been able to play the game before.
it is a miracle!