nitram  [developer] Oct 13, 2013 @ 4:39pm
Tetrobot and Co. - Technical Support/FAQ
Hello IT! Have you tried turning it off and on again?


Hi there,

If you are here, it's surely because you encountered some issue with the game. Keep calm and read this thread!

This thread is here to centralize the common issue, so that you will get back your Tetrobot working in no time!

Please use this thread if you encountered something weird in the game!

To begin with, here is a little FAQ:

----
1. Where are my saves? I love to backup my saves!
Well, the Steam Cloud should backup it for you, but in case of emergency, here are the path:

* Windows 8/7/Vista:
"<Users>\<user name>\Saved Games\Tetrobot and Co\tetrobot.sav"
for example:
"C:\Users\Markus Pajitnov\Saved Games\Tetrobot and Co\tetrobot.sav"

* Windows XP:
"<My Documents>\My Games\Tetrobot and Co\tetrobot.sav"
for example:
"C:\Documents and Settings\Markus Pajitnov\My Documents\My Games\Tetrobot and Co\tetrobot.sav"

* MacOS:
"~/Library/Caches/Swing Swing Submarine/Tetrobot and Co/tetrobot.sav"

* Linux:
~/.config/unity3d/swingswingsubmarine/tetrobot and co/tetrobot.sav


2. The achievement/Cloud is not working?!
Try to restart your Steam Client!

If you are using MacOS, we have a software issue with the connection, but hopefully by the time you read this it will be fixed!


3. Is there a list of known issues?
Yes!
Here it is!

Keep in mind that a 'normal' session should not suffer from any bug. BUT, it can happens.

For now, a lot of known bug are due to the rewind feature in the game.

* When rewinding, sometimes, the robot just disappears from the screen!
Should be fixed in 1.0.2!

* Sometimes, when entering a level, the user interface just disappear!
That's a lot of 'disappearing' stuff in this game!
For now there is no option than finishing the level not using those buttons (you can use the 'U' key to undo). If you want to restart the level, or going back to the chapter selection, you can press 'Escape' key to open the inventory! There will be the 'Retry'/'Exit level' buttons in there.

* My Steam Achievements are not unlocking, why?!
It's possible that some Steam achievements are not well pinged. We are fixing that. You'll have to perform those achievements again when fixed :/ But you're an experimented Tetrobot repairer, right?

4. Where can I find the log file to help you figure out what is my issue?
We are using an engine that log a file at a specific localion, you can send it to us at 'support@swingswingsubmarine.com'.

The file is located here:

* Windows
It's a "output_log.txt" file located in the "Data" folder next to the Tetrobot and Co.exe.

Example:
"C:\Program Files (x86)\Steam\steamapps\common\Tetrobot and Co\Data\output_log.txt"

* Mac
A file "Player.log" situated in the "~/Library/Logs/Unity/" folder

* Linux
A file "Player.log" situated in "~/.config/unity3d/Swing Swing Submarine/Tetrobot and Co"

Please sent it us this file and a quick description of what's was happening on screen and we will reach you back!


5. Can I participate to this thread?
Yes! You are more than welcomed!

If you encounter and issue, please let us know by giving as much detail as you can (your configuration, including the OS, the input used, your screen resolution, the version of the game, the level where the accident occurred)!

If you have no problem but you know the answers, feel free to participate too!


6. The Game is not launching in fullscreen (white screen, freezing splashscreen, etc). What should I do?
Since version 1.0.2, you can give a launch option to the game so that it can start in windowed mode with Low quality level.

To do so:
- Right click the game in your Game Library
- Choose Properties
- In the General tab, choose "define starting options"
- In the field that will pop in a new window, insert "-safe" (without the quotes) and press OK
- This will launch the game in windowed mode. The default window is 1024x768
- To specify a window size, add the "-screen-width" and -screen-height" argument
- Example of custom safe mode launcher: "-safe -screen-width 800 -screen-height 600"
- When the game successfully launch, you can tweak stuff in the options
- Don't forget to remove the starting options when you are done, else the game will reset your settings each time you launch it!

7. The Game is not showing any graphics on Ubuntu or has VSync issue, what should I do?
The issue is due to the Compiz compositor that Ubuntu Unity uses.

In CompizConfig Settings Manager, in General/Composite plugin settings,
Unredirect Fullscreen Windows needs to be enabled and

| title=Tetrobot and Co

needs to be added to Unredirect Match.

Thanks Mark for reporting that point!

8. Where is the 25% off permanent loyalty discount?

Several Blocks That Matter owners reported us that the "25% off on Tetrobot and Co. for Blocks That Matter owners" loyalty discount was not working!

After contacting Valve, it appears that they've dropped this kind of discount. Quote:

"The loyalty discount was removed at the start of the Summer Sale, as it would have conflicted with the other discounts. Unfortunately, the tagline was in a separate system, and was not removed as part of this process.

We’ve moved away from indefinite loyalty discounts, as we stopped seeing the benefits after a few weeks, and complications like this would undoubtedly arise. I would recommend against reinstating this discount, and continuing to use weeklong sales to help promote the game."
----

We will try to keep the Known issue and the list up to date!

The 5 of us here at Swing Swing Submarine would like to thank you for your time and patience!


Guillaume
Last edited by nitram; Sep 4 @ 12:30am
Showing 1-15 of 106 comments
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Marcus @ Linux Oct 15, 2013 @ 1:26pm 
Hi :) Will buy tomorrow. Thanks for making the game available on Linux. For the future:

On Linux ~/.config is used for (text based) configuration files. Things like save games or generated files should go into ~/.local/share/<ApplicationName>/

Think of local share like a roaming profile or sth. like that. (Things that you would want to mount on your second PC). While ~/.config is specific to the machine.

Then (at least experienced) users will find the relevant files faster.

edit: Ah screw it ;) Got it immediately. Need my fix of tetrobot that I had to abstain from for so long.
Last edited by Marcus @ Linux; Oct 15, 2013 @ 1:29pm
Mustaine Oct 16, 2013 @ 1:28am 
When you throw something to the other screen, there's a button on the right bottom corner which can switch back to the screen where Tetrobot is. If you press 'rewind' button before that one, the camera goes back to the last position as well but the button on the right bottom corner does not disappear.

I've recorded a video as an example.
Last edited by Mustaine; Oct 16, 2013 @ 1:31am
nitram  [developer] Oct 16, 2013 @ 2:26am 
Originally posted by Marcus @ Linux:
Hi :) Will buy tomorrow. Thanks for making the game available on Linux. For the future:

On Linux ~/.config is used for (text based) configuration files. Things like save games or generated files should go into ~/.local/share/<ApplicationName>/

Think of local share like a roaming profile or sth. like that. (Things that you would want to mount on your second PC). While ~/.config is specific to the machine.

Then (at least experienced) users will find the relevant files faster.

edit: Ah screw it ;) Got it immediately. Need my fix of tetrobot that I had to abstain from for so long.

Thanks for the note! On BTM it was even worse, but there we thought that the "persistent path" given by unity was okay for the save... but we were wrong!

Thanks for the support!
nitram  [developer] Oct 16, 2013 @ 2:26am 
Originally posted by Mustaine:
When you throw something to the other screen, there's a button on the right bottom corner which can switch back to the screen where Tetrobot is. If you press 'rewind' button before that one, the camera goes back to the last position as well but the button on the right bottom corner does not disappear.

I've recorded a video as an example.
Okay! Nice one! Will fix it in the next version! Thanks for the report.
Last edited by nitram; Oct 16, 2013 @ 2:27am
GlobZOsiris Oct 16, 2013 @ 7:48am 
Just after a TNT explosion, I rewinded leading to a freeze of the game. The only way was to call the "ctrl+alt+sup" god.
nitram  [developer] Oct 16, 2013 @ 8:18am 
Originally posted by GlobZOsiris:
Just after a TNT explosion, I rewinded leading to a freeze of the game. The only way was to call the "ctrl+alt+sup" god.
Hi again GlobZOsiris! Do you remember what level you were in? (the name or the robot chapter or anything).

Thanks
GlobZOsiris Oct 16, 2013 @ 9:09am 
Originally posted by nitram:
Originally posted by GlobZOsiris:
Just after a TNT explosion, I rewinded leading to a freeze of the game. The only way was to call the "ctrl+alt+sup" god.
Hi again GlobZOsiris! Do you remember what level you were in? (the name or the robot chapter or anything).

It was the 6-5 at this area : http://img11.hostingpics.net/pics/940682TBACfreezerewindtntexplosion.png

I also had a similar minor rewind bug at the 6-3, on the last memory block (the 3 vertical lasers). Just after being trapped by a laser I rewinded and the rewind (circular button) was blinking every 1 second. I had to relaunch the program to erase this bug too.

These graphical bugs are due to the "shake" effect of the explosion/laser immobilization. Maybe it will not happen with an high configuration. Mine is 7 years old : 2GoRam and Nvdia256Mo on XPOS.
Last edited by GlobZOsiris; Oct 16, 2013 @ 10:08am
darthsabre Oct 16, 2013 @ 9:19am 
For some reason, Achievements are not unlocking for me and also the steam overlay doesn't work.

I have tried restarting steam, uninstalling and re-installing etc.

I am running Windoes 7 64-bit at 1440x900 fullscreen resolution.
nitram  [developer] Oct 16, 2013 @ 9:55am 
Hi darthsabre!

Can you send us your log file once you've played a session of the game?

It's explained in the "4. Where can I find the log file to help you figure out what is my issue?" in the FAQ.

You can email us that here: support@swingswingsubmarine.com

Thanks!
Darkwarrior Oct 16, 2013 @ 3:10pm 
The german translation is missing Umlaut (Ää/Öö/Üü) and the Eszett (ß)[en.wikipedia.org].

And on faceblox the translation for "Key" is displayed like this (with a line break inbetween):
Schlsse
l
Last edited by Darkwarrior; Oct 16, 2013 @ 3:11pm
nitram  [developer] Oct 17, 2013 @ 5:39am 
Originally posted by Darkwarrior:
The german translation is missing Umlaut (Ää/Öö/Üü) and the Eszett (ß)[en.wikipedia.org].

And on faceblox the translation for "Key" is displayed like this (with a line break inbetween):
Schlsse
l
Thanks a lot! We should have seen this! I don't know how we missed it. We are on it. Sorry :)
Veshurik Oct 17, 2013 @ 6:11am 
Where's Russian langauge? I think our language will be in game. But... Why? This game have Spanish, Italian, French, German, Portuguese, and even Chinese! And the Russian is absence. ... Maybe you didn't like us?
GlobZOsiris Oct 17, 2013 @ 6:25am 
Bugs

1° I have unlocked "Pacificator" (Complete level 6-4 with 3 Memory blocks without killing any slime) ending the 6-5 level. Maybe a steam cooldown bug.

2° The aura given by the propulsor stay stucked to the item when we use at a particular moment the rewind function
- in the inventory http://img11.hostingpics.net/pics/810990TBACaurapropulsionitembug.png
- and in the field http://www.hostingpics.net/viewer.php?id=523252TBACaurapropulsionitembug2.png

3° On the level 7-1, sometimes slime on a vapor block follow the wind, sometimes not.


PS: Take heart Submarine !
Last edited by GlobZOsiris; Oct 17, 2013 @ 6:28am
Captain Will  [developer] Oct 17, 2013 @ 11:46am 
Originally posted by Veshurik:
Where's Russian langauge? I think our language will be in game. But... Why? This game have Spanish, Italian, French, German, Portuguese, and even Chinese! And the Russian is absence. ... Maybe you didn't like us?

We are a small team of 5 people, and we have very little money to put additional languages to our games. Portugese and Chinese translation have been made by some of our most dedicated followers. That's why we have those languages inside the game.
We'll see if we can add the Russian language later, but we can't promise anything right now.
HexNash Oct 17, 2013 @ 1:31pm 
I forget which level it was, but when i electrified some steel blocks to activate a door switch, i could undo button to before I electrifed them, and the switch stayed activated.
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