DXGI_ERROR_DEVICE_REMOVED or rebooting PC

[pdr]

Hello all.

We're working hard at trying to track down this issue which many people seem to suffer from.
You could help us out by doing a bunch of stuff which might provide us with more info if it's something we're doing weirdly with the GPU, or if there is an issue with some external application which hooks into the Direct3D driver and mucks about.

The Beta is shipped with a capability to enable full debugging of direct 3d, but in order to enable that debug layer it needs to be present on the computer. So here follows a step by step guide to set up your computer to allow d3d debugging and catch the output so you could send it to us:

1) Download and install the windows SDK (this is required to enable the d3d debug layer)
Windows7: http://www.microsoft.com/en-us/download/details.aspx?id=8279
Windows8.1: https://msdn.microsoft.com/en-us/windows/desktop/bg162891.aspx
Windows10: https://dev.windows.com/en-us/downloads/windows-10-sdk

2) Download and install DebugView (this catches DebugOutput from the d3d debug layer which isn't automatically piped to our log-files)
https://technet.microsoft.com/en-us/library/bb896647.aspx

3) Enable D3D Debugging in Vermintide.
This is done by opening up your vermintide data-folder and changing a setting in a file within.
To find the file, right-click on Vermintide in your steam library and choose Properties.
In properties, goto the "Local Files" tab and click the button named "Browse Local Files"
This will open up an explorer window to your Vermintide data folder, under the sub-folder
named "bundle", you should find a file called "settings.ini".
Open this file in a text-editor and find a tag called "win32 = {"
Within this tag there should be a number of sub-tags, in one of those named "renderer"
there should be a field called "d3d_debug = false"
change "false" to "true" and save the file.

4) Start the DebugView application you installed before

5) Run the game, the game will run extremely slow now since the debug layer is active,
if it's not running slow or if it crashes immediately with an error in DebugView saying
something about the debug layer cannot be used you have failed to properly install
the windows SDK.

6) Hopefully the game will crash at some point and DebugView will provide a reason.
You can save the DebugView log by going to File->Save As and save it to disk.
Then please open a ticket on our help-desk and attach the log-file.

7) When you are done, either run "Verify Game Cache" in steam or manually reset the d3d_debug parameter back to "false" in order to be able to play the game with decent frame rate again.

If the computer would still just restart I would reckon the logging will be lost, if that is the case you can go into File->Log To File before starting the game and choose a file DebugView should output to, and hopefully there might be some interesting information after you reboot which you can send to us.

Helpdesk can be found here: http://helpdesk.fatshark.se/

If you submit a helpdesk ticket, please tag the ticket with "Send to Peder".

[Wisak]

When I try to install the SDK it tells me it fails every single time. I wanted to help with this since I got a computer freeze when playing. Any workaround on this?

[pdr]

That's weird, which SDK are you installing, and what is your Operating system?

[Wisak]

I tried to install the Windows 7 version, that is the OS I have in this PC. :| I tried several times and everytime stops after some seconds.

[MeGa]

Will give it a try, downloading the 800mb that is the windows SDK. Good you gave us something to do to help fixing the issue, and since its in pre-release BETA I won't go mad, but of course, after working, one would have prefered a patch that fixed it, than spending like an hour testing with the debug. Hope it works for something, at least. Will report back with results...

[pdr]

Thank you for helping out. The main problem is that we can't reproduce the issue on any of our own systems in the studio nor at our home computers. It's hard to fix an issue you can't see :)

[Satoru]

I noticed both of you seem to be Spanish? By any chance are your OS on Spanish locales? And do you have any 'weird' characters in your Usernames?

[MeGa]

Done the whole process and I can report it worked. Game didnt crash but at least got the report which hopefully will help em out to fix it.
To anyone with this problem I recommend following the steps as I did, it wont take more than 1h -match included- and this way youll have a log so devs can fix it.

Originally posted by Satoru:

I noticed both of you seem to be Spanish? By any chance are your OS on Spanish locales? And do you have any 'weird' characters in your Usernames?

True, good observation and thanks for suggesting things! OS is indeed in spanish, but Ive always played with spanish one for over 20 years to all games I could without this causing a problem. It could be but it would be a legendary-like bug for it being so rare xD. But who knows! About the special character....good idea! Sadly not my case, we only have the 'ñ' and wouldnt use it on a nickname even if they paid me...not very loved letter hehe. But thx for ideas, im open to any other suggestions no wonder how strange they are

[Satoru]

Originally posted by MeGa:

Originally posted by Satoru:

I noticed both of you seem to be Spanish? By any chance are your OS on Spanish locales? And do you have any 'weird' characters in your Usernames?

True, good observation and thanks for suggesting things! OS is indeed in spanish, but Ive always played with spanish one for over 20 years to all games I could without this causing a problem. It could be but it would be a legendary-like bug for it being so rare xD. But who knows! About the special character....good idea! Sadly not my case, we only have the 'ñ' and wouldnt use it on a nickname even if they paid me...not very loved letter hehe. But thx for ideas, im open to any other suggestions no wonder how strange they are

Yeah just a shot in the dark really.

GTAV has a catastropihc bug where if you had a non-ASCII character in your username the entire game just crashed. Yes GTAV. A few other games I've seen have had vary levels of this problem. Some hard coded "c:\Users" when in other locales its called osmething different. Those kinds of things. So it's not as 'weird' as you think :)

[MeGa]

Hehe, I didn't know about that bug! Very interesting :P I know there can happen very strange things with computers almost related to black magic xD but didn't know about this one. Nice attempt, hope I had a strange character in my name and your tip fixed it but no luck! Anyway many thanks for your suggestion, it wasnt truly that weird !

[Wisak]

Originally posted by Satoru:

I noticed both of you seem to be Spanish? By any chance are your OS on Spanish locales? And do you have any 'weird' characters in your Usernames?

How did you know I was spanish? :| Wow.

[Satoru]

Originally posted by Wisak:

Originally posted by Satoru:

I noticed both of you seem to be Spanish? By any chance are your OS on Spanish locales? And do you have any 'weird' characters in your Usernames?

How did you know I was spanish? :| Wow.

I checked some of your post history and saw you posted yoru information from dxdiag and it was in Spanish. Again more of a shot in the dark. Just seeing what might be the common factors might be.

["The D"]

just got this today in the wizards tower, game looked like it was going to freeze and bluescreen on me, but instad i minimised it and this showed up


GUID: 1c4ef783-40fb-4453-80e1-c381c6b777a4
Log File: hn1pjllf.x1z
Info Type: Vermintide/LL/CL/CD
-----------------------------------------------
[Engine Error]: create_index_buffer: CreateBuffer failed. HRESULT: 2289696773=DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_REMOVED

At `F:\BuildAgent\work\6f7a459b109fb32b\d3d11_render_device\d3d11_render_device\d3d_geometry.cpp:262`


-----------------------------------------------
[Crash Link]:
http://crashify.i.fatshark.se/index/guid/1c4ef783-40fb-4453-80e1-c381c6b777a4

[Cathead]

GUID: d5b83aac-97cb-4c0e-9253-8402452da8b2
Log File: d5n5qwx5.lhi
Info Type: Vermintide/LL/CL/CD
-----------------------------------------------
[Engine Error]: [D3DTextureCreator] CreateTexture2D() failed. HRESULT: 2289696773=DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_HUNG

At `F:\BuildAgent\work\6f7a459b109fb32b\d3d11_render_device\d3d11_render_device\d3d_texture.cpp:304`


-----------------------------------------------
[Crash Link]:
http://crashify.i.fatshark.se/index/guid/d5b83aac-97cb-4c0e-9253-8402452da8b2

[[Fatshark] exil]

Originally posted by "The D":

just got this today in the wizards tower, game looked like it was going to freeze and bluescreen on me, but instad i minimised it and this showed up

[Engine Error]: create_index_buffer: CreateBuffer failed. HRESULT: 2289696773=DXGI_ERROR_DEVICE_REMOVED: GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_REMOVED

GetDeviceRemovedReason() = DXGI_ERROR_DEVICE_REMOVED might be caused by a overheated GPU. If you have any program to monitor your GPU, you should be able to see if this could be the problem.

[Slib]

Crashed three times so far; first one hard-locked and made my computer restart, second crash gave me the error mentioned above, the third time windows told me my display driver stopped working.
All crashes happened within 2 minutes of loading into the game while still in the inn.

Currently updating GPU drivers. Next I'll try a reinstall of the game.

Edit: I should add that before today I've played since the preorder beta and a couple previous to that with only one crash to desktop and a couple disconnects. Definitely a new issue.