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get and run pbsvc.exe and pbsetup.exe
http://www.evenbalance.com/downloads/pbsvc/pbsvc.exe
http://websec.evenbalance.com/downloader/download.php?file=1
if you got banned by pb they would have given you a violation number and a message
if so you can go to pbbans and lookup the violation number and see what if anything that you can do
http://www.pbbans.com/info-center-pbviols.html
then you need to get your pb guid
http://www.pbbans.com/info-center-clientlog.html
then you need to create tickets with evenbalance, pbbans and hammerpoint support
http://www.evenbalance.com/troubleticket/new_ticket.php?game=twz
http://www.pbbans.com/appeal-ban.html
https://warz.zendesk.com/home
send complete details with your pb guid to evenbalance and work it out with them, keep pbbans and hammerpoint in the loop
if its a fairfight ban and not a pb ban then you need to create a ticket with hammerpoint and work it out with them. give it a week or more.
https://warz.zendesk.com/home
keep in mind that pb can ban you for things that you have running on your computer, resident in memory, on your harddisk, ect.
and also keep in mind that fairfight can ban you for glitching not just cheating
finally keep in mind that pb/fairfight will ban you if you are repeatedly getting kicked by pb and ignore it.
so if you have a problem with pb that kicks you or temp bans you then you should not start the game again without first resolving the pb issue
finally there is an issue were people have gotten banned after the game crashed or froze and they exited it and rements of the game remained running and they attempted to start the game again fairfight confused the multiple instances running with hacked account and banned the accounts.
yeah pb is pretty straight forward and rarely has any false poositives and when they band you its likely for a very good reason
fairfight on the other hand is a disaster and hammerpoint has very poorly configured and administered it. basically they have locked it down, i guess in an attempt to catch hackers, but they've made it too strict. so they get way to many false positives. its like mail filters too restrictive and you basically get the same results. sadly they also then have horrible support. basically you have a small indie company way out of its league with very limited resources and capabilities playing with tools like fairfight they should never have been playing with cause they dont know how and/or cant configure and administer properly. they should remove fairfight entirely asap and just leave pb. as a result they are like shooting themselves in the foot alienating their customer base. i guess as soon as something out there gets released that competes people will bailout from this game.
its not that hard and i bet if a wave of complains come in someone will look at the smoke and see the fire.
I sended support ticket and messiged admins on forum,BUT LIKE IN EVERY GAME NONE RESPOND!!
So i won't never buy again game from that company because they are suck!
Banning without reason and no support for players!