PC Update - October 29th

[Laptop]

Hi Everyone,

We apologize for the issues some of our customers are encountering, and we’re working on them now. In the meantime, we wanted to respond and offer some assistance where we can and clarify some of yesterday’s messaging.


DLC Availability for Season Pass Owners

- We were made aware of an issue with users who purchased the Premium Edition, and were not receiving their DLC content. We fixed this on the Steam backend with Valve, and all Season Pass holders should now have their DLC.

We’re continuing to work with Valve to ensure the content appears correctly for Season Pass holders when viewing it in the Steam Store.


Windows 10 RAM

- Many people have taken note of our system RAM recommendation for Windows 10. We have run detailed performance tests on a variety of systems, and in doing so have found that memory usage and management on Windows 10 simply behaves very differently from Windows 7 and Windows 8, most notably with page file compression.

Hence, our recommendation for Windows 10 users if this issue is encountered. On a related note, we recommend that the Windows page file remains enabled on all operating systems.


Change Log / More Patch Notes

We’ve heard your requests for more patch notes regarding what bugs have been fixed since the last patch was released. We’re working on it and will post these on Friday, October 30th.

The PC version has also received a host of bug fixes that have been merged over from the consoles. We’ll get you those details early next week.

- For those of you who are new and missed our September patch release, here’s a quick refresher on what we’ve already fixed:
- Reduced frame rate hitches
- Optimizations for system memory and VRAM usage
- Improved performance on all GPUs (requires the latest drivers)
- More Comprehensive In-Game Settings
- Fixed low resolution texture bugs
- Fixed hitches when running on mechanical hard drives (HDD)


Flickering Bug on Laptops when Running in Full Screen

- We’re aware that some users are unable to launch the game properly in full screen on some laptop configurations. This is a specific problem to a hybrid graphics system introduced on Windows 8.1.

We’re actively working with Microsoft support to resolve it, but there is a workaround available by switching the game to run in Borderless Windowed Mode:

1. Navigate to and open your local GSA file. It can typically be found here: "%USERPROFILE%\Documents\WB Games\Batman Arkham Knight\GFXSettings.BatmanArkhamKnight.xml"
2. Find this entry:
<OPTION Name="Display_Mode" Registered="True" Type="Integer" Value="1">
Display_Mode
0 - Windowed (with border)
1 - Windowed (no border)
2 - Full Screen
3. Set the value to 1, then relaunch the game.

Crash on Launch / Performance Degradation After September Interim Patch

Some users have reported a consistent crash on launch or performance degradations since the interim patch that was released in September. This could be due to configuration files that were modified by 3rd party tweak tools or are marked as Read Only, and were not correctly patched.

Please note that we cannot guarantee compatibility between patches when using 3rd party tools that modify the game files. In addition, users should ensure they have no files marked as Read Only when downloading the patch. If there are still issues, try deleting the Config folder from within …SteamApps\common\Batman Arkham Knight\BMGame and allowing Steam to re-download it, followed by verifying the game cache.

- If stability issues are still encountered, this article on our support website also contains some helpful troubleshooting tips:
http://support.wbgames.com/link/portal/24022/24028/Article/1065/Batman-Arkham-Knight-is-crashing-on-my-PC


DLC Achievements

- We’re aware of an issue where some players are not receiving the DLC achievements. We’re investigating and will report back when this is resolved. Apologies for this error.

Language Support for DLC

- Finally, an issue occurred during the release window where the correct languages were not set for some of the DLC. This has been resolved.

http://steamcommunity.com/games/208650/announcements/detail/128710596363603365

[Hyuver]

Working on patch notes?

Aren't those usually done, when you know you just fixed the bug, I don't understand why you need to work on those notes when the release is up surely proofreading for those notes aren't rocket science

[TexTexan]

"If there are still issues, try deleting the Config folder from within …SteamApps\common\Batman Arkham Knight\BMGame and allowing Steam to re-download it"

I've deleted the config folder but how do I get Steam to re-download it? When/how does this happen?

[Jim655321]

Originally posted by TexTexan:

"If there are still issues, try deleting the Config folder from within …SteamApps\common\Batman Arkham Knight\BMGame and allowing Steam to re-download it"

I've deleted the config folder but how do I get Steam to re-download it? When/how does this happen?

If you delete your config files, the game rebuilds them on launch and places everything at default settings. It's a smoke screen. Even if you reformat your drive and reinstall Windows and everything else, most of the issues will persist. I know this because I've done it.

[Mealz]

There should have been a change log and patch notes in the FIRST place we should not have to ask and badger for one, and the fact they don't have one ready just makes it look like there was no changes...

[Camera Lucida]

well this explained nothing..... AGAIN....

[bgray9054]

Thx for the update. If you get additional information on the SLI fix as far as when you expect to roll this out, please post asap...this is a huge deal for the PC gaming market as many of us run multi gpu setups for high resolution gaming.

[GCsdarkknight]

thank you for keeping us informed the DLC language is now working for me

[cmis]

With the latter patch, the game me goes very badly, with everything the graphical configuration to the minimum :-O It me was working much better previously :-O

[Marietta Mangler]

Deleting Config folder and verifying game data doesn't work. Game still won't start. Sigh, guess I'm waiting til the next "patch". Game always worked fine for me before, now crashes on launch every time.

[Valeriya]

Originally posted by Marietta Mangler:

Deleting Config folder and verifying game data doesn't work. Game still won't start. Sigh, guess I'm waiting til the next "patch". Game always worked fine for me before, now crashes on launch every time.

Confirmation that the patches do not test them

[jonNintysix]

Originally posted by Marietta Mangler:

Deleting Config folder and verifying game data doesn't work. Game still won't start. Sigh, guess I'm waiting til the next "patch". Game always worked fine for me before, now crashes on launch every time.

I have the same problem the game was buggy pre-patch but atleast it started up. Now i get a crash on launch.

[HoLy Jupiter SHIT!]

Change Log / More Patch Notes

We’ve heard your requests for more patch notes regarding what bugs have been fixed since the last patch was released. We’re working on it and will post these on Friday, October 30th.


sooo... they've been working for FOUR MONTHS on this, and they don't even have a list of the bugs they fixed? how do they even know what they were supposed to be fixing?@?!?!@?

[halfpackpad]

Probably should just pull it from sale again. Since it's not you know...fixed. As a PC gamer, yes I could edit config files myself, but I shouldn't ♥♥♥♥♥♥♥ have to. Especially after 4 months of the game being worked on. It's a joke, and not a funny one.

[punchobastardo]

In no way would a game require 12 GB lol, this smells like a memory leak that they can't fix.(eats all available RAM and all the pagefile and then crashes)

[Jim655321]

Originally posted by punchobastardo:

In no way would a game require 12 GB lol, this smells like a memory leak that they can't fix.(eats all available RAM and all the pagefile and then crashes)

That seems to be the case, but they're couching it in a veiled insult at their customers as if it's a user issue and everyone should buy new computers to roll the dice and see if it works if we throw enough money at it. Most people would refer to such a situation as "unoptimised."