Mirage - Troubleshooting Guide

This is a technical troubleshooting guide issues you may encounter with Mirage: Arcane Warfare.

This guide will be kept up to date as much as possible.

Introduction

We have a number of solutions for issues listed in this guide; please review the following before you post a new topic in Discussions or Bug Reports.

Mirage is currently still in development and we are discovering new issues and working on solutions daily. This guide will be updated with new solutions as required.

Ensure that your Video Drivers are the most recent version prior to launching the game.

Game Crashes or Does Not Launch

Mirage requires Windows 7, 8, or 10 in 64bit to run.

Mirage is not currently available for 32bit versions of Windows, or any version of Linux or Mac.

Game Crashes

1) If your game crashes at any time, try verifying your game files through your Steam Library;



2) Reduce your Ragdolls and Blood Pools to minimum values and set Gore to Off/None

3) Reduce your In-game Browser Pings from Default/Maximum to 500;

• Go to Steam > Settings > In-Game and select 500 from the dropdown box

If you have an AMD Video Card

• If you have an AMD Video Card, please update to the latest AMD drivers and/or set Framerate Smoothing to Uncapped in the game’s Settings > Video page
  
• Disable Raptr (also called AMD Gaming Evolved) in your AMD/Radeon settings

• You can try the troubleshooting steps shown on this page[answers.unrealengine.com]

Game Takes a Long Time to Load

Sometimes the game seems to take more than 5 minutes to load, or possibly hangs on the Mirage Splash screen.



If this happens;

• Manually force the game closed via the Windows Task Manager
  • press CTRL+Shift+ESC), right-click on "TBL", and select End Task from the option list
• Launch the game again; it will likely load very quickly

Low FrameRate

Before you try anything else: Quit the game, exit Steam, relaunch Steam and try the game again

If your low framerate persists;

• If you have an AMD video card:
  
  • Update to the latest AMD drivers and/or set Framerate Smoothing to Uncapped in the game’s Settings > Video page
    
  • Disable Raptr (also called AMD Gaming Evolved) in your AMD/Radeon settings
  
  
• Open the Windows Task Manager, go to the Details tab, locate and right-click on TBL and set Priority to High
  
  
• Ensure that your game is using your dedicated video card (GPU) to launch the game. "TBL" must be on the GPU's application list. https://www.google.ca/#q=how+to+use+dedicated+graphics+card+instead+of+integrated&*
  
  
• Try using the game’s Auto setting for Video Quality
  Image may not fully represent in-game configuration screen
  
  
  
  
• If Auto does not work, reduce Shadow Quality and Effects Quality first, then try
  lowering other settings, including Resolution Scale
  
• Reduce the Ragdoll Duration and Blood Pools settings; these strongly affect performance
  
• Reduce your FOV (Field of View) setting; FOV Increases visible area, at the expense of performance (more of the world is being rendered at once) and perspective distortion.
  
  
• Closing other CPU-heavy applications can improve performance
  • Close Slack or similar messaging applications
    
  • Close web browsers while playing
    • Try turning off predictive services on your web browser’s Settings, particularly those that include entire web pages (Google Chrome example shown in image below)

It is entirely possible that your system is outdated and will not be able to run the game at “good” framerates.

Low Framerate when it worked yesterday/last week

If your framerate is single digits and the game previously seemed to run well, try reinstalling Steam.

Matchmaking or Server Browser Issues

Restart Steam to solve most Matchmaking or Server Browser Issues

Potential issues include;

• Matchmaking is taking a long time or returns a "Not on the guest list" error
  
• Server Browser list appears empty

Server Browser Appears Empty

This is a common issue in Steam games that is typically caused by routers manufactured by a specific company (Thompson, typically rebranded by other companies).

You may be able to fix the issue yourself if you wish, but do so at your own risk. Instructions[forums.tripwireinteractive.com] and video.

Internet Latency (Lag) or Packetloss Issues

You may have issues with Internet Latency (also called lag) or Packetloss if you are experiencing any of the following symptoms;

• High Ping (visible on in-game Scoreboard)
  
• Your character is very slow to respond (delay between your input and actions performed in-game)
  
• Teleporting opponents
  
• Opponents who deal damage without appearing to move
  
• Your position seems to be reset or jump forward
  
• You have difficulty performing wall-jumps/vaulting

Solutions that may improve your latency or packetloss;

• Adjust your Matchmaking and Server Browser Settings to use a lower Ping value
  
• Avoid downloading on your system while attempting to play online games
  
• Ensure that nobody in your house/residence is streaming or downloading while attempting to play
  
• Some internet routers allow setting priority to specific devices; set your PC as priority
  
• Avoid playing on a wireless connection - Wifi users often experience packetloss
  
  • You can use powerline ethernet devices[www.cnet.com] for ethernet cabling solutions if your computer is not in the same room as your internet router

Use these links to learn more about internet ping[en.wikipedia.org] and packetloss.[en.wikipedia.org]

Content File Locked

If you have trouble updating Mirage, try the following;

• Press Windows Key + X
  
• Choose Command Prompt and make sure to run as administrator
  
• Type:

  netsh winsock reset 

• press Enter
  
• Restart your PC
  
• Launch Steam and attempt to update Mirage again

CreateProcess() returned 2e4

If you receive the following message while attempting to launch Mirage;

Couldn't start:
"C:\Program Files(x86)\Steam\steamapps\common\Latte\TBL\Binaries\Win64\TBL-Win64-Shipping.exe"
CreateProcess() returned 2e4

You are likely running Steam as Administrator and/or in Compatibility Mode. Disable these options.

1) Exit Steam
2) Locate your Steam shortcut or Steam.exe file
3) Right-click on it and select Properties
4) Navigate to the General tab and uncheck all boxes (see image)



5) Click the OK button
6) Start Steam and launch Mirage again

Unreal Engine 4 Prerequisites Install Every Time I Launch the Game

If you must always install the Unreal Engine 4 Prerequisites when you launch the game, ensure that Windows has the latest updates installed.

This appears to affect mostly Windows 7 users.

Before We Can Assist You

If the above solutions do not help, please follow these guidelines for posting

Before we can assist you;

• List your system specifications
  
• Describe your issue with as much detail as you can
  
• List any of your own troubleshooting steps that you’ve already taken
  
• Locate and post your logfile (found here; \Program Files (x86)\Steam\steamapps\common\MirageAWTest\TBL\Saved\Logs)
  
• Run a dxdiag;
  • Go to Start > Run, or hit Windows Key +R.
    
  • Type “dxdiag” into Run and press Enter.
    
  • If you are prompted to check whether or not your drivers are digitally signed, you can select “No”.
    
  • On the main page of the DxDiag that opens, click “Save All Information”.
    
  • Save this to a text document. You can drag this text file into a forum post.[forums.tornbanner.com] (if the file is too large, please use Pastebin[pastebin.com] and post a link)

Game Freezes

If your game freezes at any time, you can generate a process dump of the game while it is in the frozen state.

Follow these instructions[forums.tornbanner.com] and post a new topic in the Support section of our official forum.[forums.tornbanner.com]

Change Languages

If you would like to change the game's language to one different from your system, you can add a property to your Mirage Launch Properties via Steam.

The following languages are available. The language code will be listed within parentheses: languagename (languagecode)

English (en)
French (fr)
Italian (it)
Spanish (es)
German (de)
Traditional Chinese (zh-Hant)
Simplified Chinese (zh-Hans)
Japanese (ja)
Korean (ko)
Portuguese (pt)
Portuguese Brazilian (pt-BR)
Russian (ru)

To add a launch property, follow Steam's instructions; https://support.steampowered.com/kb_article.php?ref=1040-JWMT-2947

Set your language using Steam Launch Properties. The following example is to set German as your language, though you can substitute any of the language codes (listed above).

-culture=de

If you prefer the English version of the text, you can revert your game's language to English by entering this Launch Property:

-culture=en

[commiebitch]

rip

[Falorado]

In Some games i can choose my Hero at the start of the game but when i spawn i can see the mouse courser and can`t move klick or do anithyng in game. I have to force the game to close via TaskManager. Any Help?

I have 2 monitors connected, 8gb Ram, Nvidia 1070, intel i5.

[spiritTree]

the audio in this game is crackly af, help meh!

[Tojamoto]

Unable to play connects to the server for ages then says lost coneection to host ive been trying to play this game for 4 hours im getting fed up with it

[garbo pistoleto]

Greetings , i've got a pretty huge problem , Cs:go and Tf2 gave me customization addiction and i can't do anything on Mirage .
Problem is that when i join any server i'm level 0 and all my customization is gone

[Avocado]

Bonzi Buddy, The Fifth Horseman.
I have the same problem

[Peanut Arbuckle]

Anyone else having the game take ages to load the server browser? the game also autodisconnects very quickly after joining a server. Yes I have tried restarting even rebooting but it doesn't seem to work. No my router isnt the problem, this is the only game I have this issue with

[TheGentlemanlyBeast]

its stuck on some map preview thing right after I join the match , I'm on an I3 6200U and a GT 940MX along with 2GB ram

[o-tenz]

Why can't I acces training? Just got the game and wanted to learn how to play it. Sadly I can't do this because, well duh, it's blacked

[Jnkyrddg]

Thanks, the translation is hideous.
I don't get why there isn't an option to change language either on the launcher either in game.