H1Z1 - Fixing all game errors

I will give you instructions on how to fix all H1Z1 game errors.

Introduction

Below are causes and/or solutions for some of the most common errors that may prevent the game from launching or cause it to crash.

Originally posted by Valve:

Note: This Early Access game is not complete and may or may not change further. If you are not excited to play this game in its current state, then you should wait to see if the game progresses further in development.

Portuguese Version

H1Z1 - Resolvendo todos os game errors 

A Guide for Just Survive

By: 76561198072325646

Eu vou lhe dar as instruções sobre como resolver todos os erros do jogo (game erros).

G1 Error

There isn't enough space on the hard drive to install H1Z1.

G2 Error

Update your video card drivers. If the issue persists, check for the system requirements to run the game.

Below are listed the current recommended specs for running H1Z1 as it was meant to be run. Note that some machines may still be able to run the game with less than the Minimum Recommended Specs.

MINIMUM RECOMMENDED SYSTEM REQUIREMENTS

• OS: Windows 7 (64-bit)
  
• Processor: Intel i3 Dual-Core with Hyper-Threading (required)
  
• Memory: 4 GB RAM
  
• Graphics: nVidia GeForce GTX 275 or Better
  
• DirectX: Version 10
  
• Network: Broadband Internet Connection
  
• Hard Drive: 20 GB Available Space
  
• Sound Card: DirectX Compatible Sound Card

OPTIMAL RECOMMENDED SYSTEM REQUIREMENTS

• OS: Windows 7 (64-bit)
  
• Processor: Intel i5 Quad Core or higher/ AMD Phenom II X6 or higher
  
• Memory: 8 GB RAM
  
• Video Card: nVidia GeForce GTX 560 series or higher / AMD HD 6870 or higher
  
• DirectX: Version 10
  
• Network: Broadband Internet Connection
  
• Hard Drive: 20 GB Available Space
  
• Sound Card: DirectX Compatible Sound Card

G3 Error

Video card may be insufficient. If updating the video card drivers doesn’t work a new video card may be necessary.

G4 & G5 Errors

The servers are unavailable right now, please try again in a little while.

G7 Error

This error can have multiple causes.

• Check disk space. Clear some space until at least 20GB are available.
  
• Uninstall and reinstall the game. A reinstall will fix any corrupted files that can keep the game from running.

G8 Error

A game file is corrupt. Uninstall and reinstall the game.

G9 Error

Log out of the game and the LaunchPad, then reopen the LaunchPad and log in again. If the error occurs repeatedly, a full uninstall and reinstall of the game may be required.

You may also want to check your firewall settings: You can find some suggestions below:

Originally posted by daybreakgames:

*Please note; Game installs done after April 2015 are located at C:\Users\Public\Daybreak Games Company\installed games\

AVAST
Open Avast! Shields Control by right-clicking on the icon in the system tray. (Lower right-hand corner of the screen)
Click 'SETTINGS' in the upper right
Select 'Exclusions'
Click Browse
Check the directory you installed the game into [example: C:\Users\Public\Sony Online Entertainment\Installed Games\PlanetSide 2\]
Click OK
Click OK to close the 'SETTINGS' window
You can also choose to disable Avast for 10 minutes, 1 hour or until the computer restarts.

AVG
Open AVG Control Center by right-clicking on the icon in the system tray. (Lower right-hand corner of the screen)
If you are using AVG 8, click on Tools, then Advanced, then Resident Shield. If you have a later version, simply click on Residency Shield.
Deselect the option to "Enable Resident Shield."
To re-enable, select "Enable Resident Shield" again.

Avira
Open your Avira Control Center
Click on 'Real time protection - Open Configuration'
Expand PC Protection - System Scanner - Scan
Select 'Exceptions'
Click the button to allow a new program
Navigate to your game install directory
Select your game's executable file (example: 'Planetside2.exe)
Click 'Add'

Bit Defender
Double click on the system icon for Bit Defender.
When the Bit Defender window appears, move mouse arrow to the left side and click Virus Shield.
Check the box to enable Virus Shield.
The black words will change to red "Virus Shield is disabled."
Move mouse arrow to the top right corner and click the down arrows.
Bit Defender is now inactive.
To enable Bit Defender, follow the same steps and click it to "enable."

CA Internet Security
Turn off the Firewall
Right-click on the CA Shield icon in the system tray
Click My Internet
Click Disable Firewall.
To turn it back on, right click system tray icon, click My Internet, then click Enable Firewall.
Disable the Antivirus for Short Period
Right-click the CA Shield icon in the system tray, click My Computer, then click Enable Snooze.
Enter the snooze time in minutes (up to 999, approx 16 2/3 hours) in the box and click Snooze.
To end snooze, follow the same procedure and click Wake Now on the page for entering snooze time.
Disable the Antivirus for Long Period
Double-click the CA Shield icon in the system tray.
When Security Center comes up, click Update Settings in the My Computer tab.
Then click the red X next to Auto Scan.
To re-enable, follow the same procedure and click the green checkmark.

Comodo
Disable Comodo Firewall
To disable all firewall activities, please right click on the Comodo firewall icon on the taskbar, select Firewall Security Level, then click Disable.
To completely turn off Comodo, please right click on the Comodo icon and select Exit.
To re-enable Comodo please go to Start, then All Programs, then click on Comodo Firewall. The Comodo Firewall summary screen will appear. Click on Enable now to enable Comodo Firewall.
Disable Comodo Execution Control Feature
Please double click on the Comodo firewall icon in the system tray to access the main menu.
Go to Defense+, then Defense+ Settings, and then Execution Control Settings.
Move the Execution Control Level down, to disable it.
Click on OK to validate.

ESET NOD32
Double-click on the icon ESET NOD32 in the system tray. (Lower right-hand corner of the screen)
Select Disable real-time file system protection.
Click Yes to the pop-up that asks "Are you sure you want to disable ... protection?"
F-Secure Internet Security
Click on the F-Secure icon in the system tray and click Computer Security.
Click on Settings and go to Internet, then click Firewall.
Uncheck "Turn on Firewall".
Click on Close.

Kaspersky
Open Kaspersky and navigate to Settings.
Open the Threats and Exclusions.
Add the LaunchPad and Executables for your game to the Trusted Applications tab (including awesomium_process.exe).
McAfee Personal Firewall
Run through the Configuration Assistant.
Select Allow all traffic.
Follow through the Startup Options and the Control Access to shares sections.
Under Allowed Applications, select Search all drives if your game did not show up under the initial scan.
Place check marks next to all applications related to your game that show up.
Click finish and allow the Firewall to apply the settings and reboot your computer.
Run your game.

McAfee Antivirus
Right-click on the McAfee icon in the system tray. (The letter "M" in the lower right-hand corner of the screen)
Choose "Exit."
Click "Yes" on the popup that informs you that the protection will be disabled.

McAfee Security Center 7.1
Right-click on the McAfee icon in the system tray. (The letter "M" in the lower right-hand corner of the screen)
Click on Advanced Menu
Click on Configure
Click on Computer & Files
VirusScan can be disabled or reset in the right-hand module when it should resume, or you can do that manually later on.
Do the same via Internet & Network for Firewall Plus

Microsoft Security Essentials
Open Microsoft Security Essentials
Got to the Settings tab
Select Real-time Protection
Uncheck "Turn on Real-time Protection"
Click Save Changes

Norton Personal Firewall
Go through the Automated Setup.
Setup Home Networking if you need to do so.
Run the Automatic Program Scan.
Check boxes next to all programs related to your game and select Permit All under Internet Access.
Click Finish.
Double click on the system tray icon for Norton and select Personal Firewall.
Click on Configure.
Slide the Firewall slider to LOW.

Panda Internet Security
Right-click on the Panda icon in the system tray. (Lower right-hand corner of the screen)
Select Close Automatic Protection.
Choose Yes when the pop-up message warns you about disabling the protection.

Sygate Personal Firewall
Right click on the Sygate Personal -Firewall icon in the system tray and left -click Sygate Personal Firewall Pro.
Click Security and then click Allow All.
Close the Window and run your game.
Symantec Client Firewall (SCF)
Open Symantec Client Firewall by right-clicking on the icon in the system tray. (Lower right-hand corner of the screen)
Click on Client Firewall Settings, and uncheck the box next to Enable Security

Tiny Personal Firewall
Right click on the Tiny Personal Firewall system tray icon and select Administration Tool.
Click Application Groups.
Click Settings and then click Create new Application Group.
Name the new Application Group with the title of your game and set the Security Level to Unrestricted.
Go into the Unrestricted Applications group and look for all executable files listed under your the directory of your game and move them to the new Application Group you just created.
Close the window and run your game.

Windows Firewall
Right click on My Network Places and click Properties.
Right click on LAN Connection (or whatever you might have named your broadband connection) and click Properties.
Click the Advanced Tab.
Click the check box that states "Protect my computer and network by limiting or preventing access to this computer from the internet".
Click Apply.
Close the window and run your game.

Zone Alarm
Double click on the Zone Alarm system tray icon (the system tray icon is located in the lower right hand corner of your screen where your clock is).
Click on Program Control.
Slide the Tab to the LOW setting.
Close the window out and run your game.

G10 Error

One or more of your game files may have become corrupted. Run the H1Z1 LaunchPad and log in, but do not press play. Click on the Advanced Tools icon (looks like a gear) in the lower left and then choose the option to open game directory. In the window/folder that comes up, locate and delete the following files:

• H1Z1.exe
  
• UserOptions.ini
  
• SoundSettings.xml
  
• LoadingScreen.xml
  
• InputProfile_User.xml
  
• vivoxoal_x64.dll
  
• vivoxsdk_x64.dll

Once these files are deleted, close the H1Z1 window/folder and go back to the LaunchPad Advanced Tools/Settings menu. Click on Validate Game Assets, then press the green Validate button to have the LaunchPad check your game files, and download any missing or corrupt files.

G11 & G12 Errors

These errors codes are the result of a generic error caused by a graphics or an interface related crash. If this issue persists please make sure that your system meets H1Z1's minimum requirements[help.daybreakgames.com] and that your current graphics drivers are up to date. In some cases this issue may require that your graphics driver be reinstalled to resolve the issue.

G13 Error

Update your video card drivers.

G14 Error

There is a temporary issue with the game servers. Please wait a few minutes and try again.

G15 Error

A firewall or virus protection program is preventing H1Z1 from running. Set any firewalls and antivirus programs to allow H1Z1 (specifically launchpad.exe, awesomiumprocess.exe and h1z1.exe). Find the steps to allow the game to bypass your protection programs here.[help.station.sony.com]

G16 Error

There is a bug with the firmware for your Netgear router, or the firmware is out of date. Learn more about how to resolve this issue here.[help.daybreakgames.com]

G17 Error

There is a problem with your computer's video card. Please update the drivers and try again.

G18 Error

Your character failed to load. Please log out and log in again.

G19 & G20 Errors

Your computer appears to be out of video memory. Turn down the game’s graphics settings (shadows, textures, graphics quality, etc.) via the in-game Settings menu.

G21 Error

Certain files have been corrupted. Uninstall and reinstall the game.

G22 Error

H1Z1 cannot find certain files needed to play. Log out then log in again. If this doesn’t work, uninstall and reinstall the game.

G23 Error

There was a connection issue when downloading the needed files. Log out and log in again, or retry uninstalling and reinstalling the game.

G24 Error

There was an issue starting the game’s video. Update your video card drivers from the manufacturer's website. If that doesn’t work a new video card may be required. Check here[help.daybreakgames.com] for the system requirements to run the game.

G25 Error

Your video card had trouble initializing and may not meet the minimum requirements to run H1Z1.

Update your video card drivers from the manufacturer's website. If that doesn’t work a new video card may be required. Check here[help.daybreakgames.com] for the system requirements to run the game.

G26 & G27 Errors

Your game client is out of date and needs to be patched. Patch the game again (for early access this will require patching through Steam.)

G28 Error

The login servers are down (this is a problem with the Daybreak servers).

Tip: If all servers have a very low population, they may have just come up or are still locked (In testing mode for SOE quality testing employees only.)

G29 Error

You do not have H1Z1 access on this Daybreak Account. Click here[help.daybreakgames.com] for more information.

Usually caused by connectivity issues with Steam. Check for service updates or try back later.

G30 Error

The client failed to receive a session ID from the server. These errors are usually isolated incidents and should not be recurring. Simply close the client and open it again.

G31 Error

We're sorry, we are not able to contact Steam at this time. Also, please make sure you launch H1Z1 via the Steam client.

• If you are launching H1Z1 using the Steam client, then this is most likely a timeout between us and Steam to verify your features. Usually just trying again in a few moments resolves the issue.
  
• Also, you may want to check for maintenance (Steam as well as H1Z1 specific.)

G32 Error

We're sorry, it looks like you are trying to play the game using a different Daybreak Account then what was originally used when you bought Early Access.

• You are either logged into the wrong Daybreak Account, or the wrong Steam Account.
  
• If you are unsure of other Daybreak Accounts, click HERE[help.daybreakgames.com] for instructions on how to recover them.

G37 Error

There is an issue connecting to the Login server. It may be down for maintenance, in which case please wait a minute or two and try logging in again. While this is the most common cause, there are a few other possible causes that are not on the server end of things. Please try these troubleshooting steps[help.station.sony.com] to resolve the problem.

G99 Error

There is an issue connecting to the login server. The login server may be down for maintenance. Please try again a little later. Be sure to check the forums[forums.station.sony.com] for announcements on planned server shutdowns and estimated downtimes.

If there has been no notification of a server shutdown, validate your game files from the LaunchPad and make sure that H1Z1.exe, awesomiumprocess.exe and launchpad.exe are all set as exceptions in your firewall/antivirus program(s). The login server may still be shut down without notification, but running through these steps will ensure that the problem is not on your end.


If trouble persists or the problem you are experiencing is not listed here, please contact Technical Support[help.daybreakgames.com]. They're very good.

Special thanks

Thank you for read my guide!

I hope that has helped you, leave a comment below if you have any suggestions, thanks!

Collaborators

• Special thanks to Daybreak Suport to provide me all the info used in my guide.

If you find any spelling and grammar mistakes, please contact me or leave a comment below, the error will be corrected and your name will be added here.

[cheesy]

you wrote the same to the G18 error, than on the website.... thanks for the help -.- (sarcasm)

[tkn]

Help me with G19 & G20 Errors please how open settings, And where?

[< WashedUpOldMan]

Idk if you even look at this anymore but I get an error during H1Z1 installation and it’s a disk write error regarding asset 121 in the games files. what do I do please help me

[Fennec]

game stucked in loading screen then closes without any error message
I even deleted my character and made a new one still the same problem

[Mikreen]

23:26:37: Starting BattlEye Service...

23:26:39: Launching game...
23:26:45: Note: File blocks can be ignored if they don't cause problems with the game.
23:26:45: [INFO] Blocked loading of file: "/??/C:/Users/qjkin/AppData/Local/Temp/bk1487.tmp/p1487873846am.sys" .
wtffff
heeelp !

[SquisherTN]

Recruiting to my clan AQ Add me if interested

[Aurimas "Bymas" Pipiras]

23:57:57: Starting BattlEye Service...
23:58:00: Launching game...
23:58:15: Note: File blocks can be ignored if they don't cause problems with the game.
23:58:15: [INFO] Blocked loading of file: "C:\Windows\System32\igd10iumd64.dll".
HEEEEELPPPPPPPP

[Dimathys]

I get the G19 & G20 error, which disables me to go in game, to change the settings in game. Anyone know a solution?

[Trunkboiz]

I'm getting a g34 error. It says i'm missing the service pack 1, but i have windows 7 service pack 3 installed. Any ideas?

[orbed]

I thought you were actually going to say all the bugs for them to fix... nope