How to Fix the "Fatal Error" issue at Start Up Guide

This guide is for everyone who purchased the game and have problems starting the game up due to an "Fatal Error" Message. I'll show you step by step how to fix this.

Note that this is done on a PC with Windows 10, but should work elsewhere as well.

The Steps

1) Open your local files for Halo: The Master Chief Collection. Click on "MCC". The file directory is shown in this image.


2) Click on "Content".

3) Click on "Movies".

4) Look for the file that has "FMS_logo_Microsoft_7_1_.bk2" and delete it. Shown highlighted here.


5) Exit out and restart your computer

6) Open the game like you normally would and the problem should be fixed! You should be able to see the menu screen and bypass the screen that shows the logo where the error appears.

Conclusion

Make sure to restart your computer after you delete your file! Otherwise the fatal error will still show up again. Also, you can also click on the alternative option to open the game with anti-cheat disabled, but you will miss out on store options to get cosmetics and sort.

Hope this helps!

[Ｄｌｅｓｈｕｒｅ９]

no worries, sorry i didn't see your response on my page till now, I managed to fix the issue after deleting the file like in the guide. It still crashes every now and then while loading it up and trying to sign into my Microsoft account but it usually fixes itself after I load the game back up again. Thank you for the help

[Labyrinth2 0]

@Ｄｌｅｓｈｕｒｅ９, sorry for deleting your comment by mistake.

Did you restart after you done the steps? Not doing so after doing the steps will still show the problem.

If it still persists, Try uninstalling and installing again and starting over. It should work unless you have something different.