[FIX] Error Codes & Nebula3 Error

A list of error codes (19, 23, 36, 37, 42) and how to fix them!

Overview

This guide provides solutions for the most common error codes encountered in Drakensang Online. Follow the steps to resolve issues and get back to enjoying the game.

If these solutions don't work, if you have another method, or if you don't know how to fix your issue, check the Technical FAQ[board-en.drakensang.com] or contact me!

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ID of Character, Instance & Account

Character ID:

1. Navigate to your game folder:
   
   • Steam: Right-click on DSO in Steam Library, go to “Properties”, “Installed Files”, “Browse...”
     
   • Client: Windows + R, type “%temp%\DSOClient”
     
2. Find the files starting with this format: InstanceID_CharacterID
   Example: 481_1234567890.xml
   
3. Copy and paste these IDs to provide them in the support ticket.[www.drakensang.com]

Instance ID:

• 481 = Heredur
  
• 815 = Grimmag
  
• 816 = Werian
  
• 1393 = Harold
  
• 774 = Balor
  
• 648 = Agathon
  
• 649 = Tegan

Account ID:

Steam:

1. Run the client, choose a server, and wait till the game is running.
   
2. Open PowerShell (Windows + R, type “powershell”), then copy and paste the following:
   

   (Get-WmiObject Win32_Process -Filter "Name = 'dro_client64.exe'").CommandLine -match '-accid\s+(\d+)' | Out-Null; Write-Output "The accid is: $($matches[1])"

3. Use this Account ID for inquiries such as Support Tickets if you can't use the support link in the launcher, which sends your ID automatically.

Client:

1. Visit the official Drakensang Online website → https://www.drakensang.com/
   
2. Find the login button in the top right corner of the site.
   
3. Log in to your account, and then you will see your Account ID in numeric format.
   
4. Use this Account ID and provide it for inquiries such as Support Tickets.

Important: NEVER share your Account ID, Character ID, or any personal data with anyone except Bigpoint officials.

Support Ticket

Steam:

1. Open the Drakensang Online client.
   
2. On the server selection menu, don't click on a server to play. Instead, find the “Support” button at the bottom and click on it. This will open the support page with most of your details already filled in.
   
3. Your email address will be something like @steampowered.com. Replace this with your own email address.
   
4. Fill in the description of your issue and add a note stating that you are a Steam user so that support is aware. Your account ID will be displayed in their systems when you create the ticket this way.
   
5. If the support button in the launcher isn't accessible, go to the support link[www.drakensang.com], which will not provide your account ID. Provide them with your Instance and Character ID so they can help you properly.

Client:

1. Open the Drakensang Online client
   
2. Find the “Support” button at the bottom and click on it. This will open the support page with most of your details already filled in.

Nebula Error

Note: Corrupted files, probably.

Steam:

1. Close the game.
   
2. Open the Steam Library.
   
3. Right-click on Drakensang Online.
   
4. Click “Properties”.
   
5. Click “Installed Files”'.
   
6. Click “Verify integrity of game files”.
   
7. Wait until “Verifying integrity of files...” is finished.
   
8. Run the game; it should work now.

Client:

1. Close the game.
   
2. Windows + R, type `%temp%\DSOClient`
   
3. Delete everything in the folder (except for `settings.xml` to avoid resetting your settings).
   
4. Run the game again; it should work now.

Error Code 19

Note: Corrupted files, probably.

Steam:

1. Close the game.
   
2. Open the Steam Library.
   
3. Right-click on Drakensang Online.
   
4. Click “Properties”.
   
5. Click “Installed Files”'.
   
6. Click “Verify integrity of game files”.
   
7. Wait until “Verifying integrity of files...” is finished.
   
8. Run the game; it should work now.

Client:

1. Close the game.
   
2. Windows + R, type `%temp%\DSOClient`
   
3. Delete everything in the folder (except for `settings.xml` to avoid resetting your settings).
   
4. Run the game again; it should work now.

Error Code 23

Note: This error occurs when the server considers your last played character as still being online due to not logging out properly, or because there is a currently running game process. It may also happen if someone else tries to log in to your account with a different character.

Solution:

1. Close the game, double-check Task Manager (CTRL + SHIFT + ESC) for any running DSO processes, and close them manually.
   
2. Enter the game and log in with the character you last played (ensure you're on the correct server).
   
3. After successfully logging in, log out normally.
   
4. You should now be able to log in with any character from your account.
   
5. Non-Steam users only: If you open the client, and it tells you to "Play Now" instantly, log out, enter your username and password, and try again.

Sometimes waiting for approximately 30 minutes can resolve the issue if it’s a temporary server problem. If the above steps do not resolve the issue after waiting a certain amount of time or until the next server restart, you can open a support ticket.

Error Code 36 & 37

Note:

Originally posted by CM Bella:

Error 36 and 37 are related to server CPU, which the IT team is optimizing.
— 18th June 2024[discord.com]

Solution: No action required, simply restart the game!

Error Code 42

Note:

Originally posted by CM Bella:

Error 42 is due to game coding itself, the Dev team need more time to look into the coding.
— 18th June 2024[discord.com]

Solution: No action required, simply restart the game!

Sources

• Discord[discord.com]
  
  • Character ID (Steam Users), Instance ID's, Account ID (Steam Users)[discord.com] 📷
    
  • How to Submit a Support Ticket as a Steam User[discord.com] 📷
    
  • Note of Error Code 36, 37 & 42[discord.com] 📷
    
  • Retrieve Steam Account ID via PowerShell[discord.com] 📷
    
• Forum[board-en.drakensang.com]
  
  • Technical FAQ[board-en.drakensang.com]