"Hardware Not Supported" Fix! (potential)

(Note: this may work only for laptop users!)

I got that error when I tried to launch the game, but I got welcomed with this error. By going to the Ubi discord, I got as a reply message, fix guide that seemed to fix the problem:

Fix I recieved

As you are using a laptop, would you be able to double check if your laptop is using your dedicated GPU when starting the game? If it uses the integrated one, this may be the reason why this error message occurs. We have a article on how you can switch to your dedicated GPU:

https://www.ubisoft.com/en-gb/help/article/000081045

I would also strongly advise to make sure both GPU's have the latest driver installed. This should resolve the issue. However, should this not be the case, we have a workaround which you can find under the NVIDIA Support here:

https://nvidia.custhelp.com/app/answers/detail/a_id/5182/~/unable-to-launch-vulkan-apps%2Fgame-on-notebooks-with-amd-radeon-igpus


Personally, a second fix worked for me. Just be sure to download driver updates from official sites!

[watsonm0724]

I have a 1060 3gb and it’s says hardwhere not supported

[RizzlerFromOhio8]

same issue

[REXX002]

i have an amd card and the gaame still wont open. i have all updates and still saying my catalyst is not 21.5.2