F.A.Q. - Sherlock Holmes The Awakened

This guide was created to answer the questions that players usually ask. It comprises 3 parts: technical, global gameplay and chapters gameplay questions. You can also watch video walkthrough here.

If something is not clear, or there is not enough information, or anything else, please comment and we will improve the FAQ.
Thanks.

1. Technical questions

1.1. Frogwares support

Important: If you encounter any technical issues (crashing, slowness, or graphical problems), please contact us at frogwares.com/support and attach the following information:

1. Your DxDiag file:
- From the Windows desktop, press the Windows and R keys to open the Run window.
- In the Open field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX* Diagnostic Tool. If prompted to check if your drivers are digitally signed, click Yes.
- In the DirectX* Diagnostic Tool window, choose Save All Information.
- In the Save As window, the DirectX* information is saved as a text (.TXT) file. Choose the Desktop or another easily accessible location to save your file, and then click Save.
2. Describe the issue and add a screenshot or video of this issue, if possible
3. Add an archive of the Saved folder:
- Find the folder at: %userprofile%\AppData\Local\SHTA\Saved
- Use a ZIP tool (WinRar, 7Zip ar any other) to archive the folder

This will help us identify the issue much faster.

Also, please make sure that your graphics card driver is up to date. Thank you!

1.2. If the game doesn't work properly (doesn’t launch, crashes, etc.)

Q: My game crashes at random or certain point
A:
- Relaunch Steam Application (or reboot your PC);
- Check if your PC meets minimum configuration requirements:






- Verify the game cache integrity, for details check https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

1.3. The game doesn't launch

Q: Every time I try to start up a game, it happens nothing
A: Try to download and re-install DirectX Redist (June 2010)[www.microsoft.com]

1.4. Black screen

Q: The game is launched with a black screen
A: Most probably, your graphic card doesn't support DLSS. There are several options to resolve this issue:
- Update your graphic card driver. Links for Nvidia[www.nvidia.com] and AMD[www.amd.com].
- You can use the "-ngxdisable" launch parameter as a workaround.

1.5. Steam says the game is already running

Q: I cannot start the game because Steam says it is already running
A: Please try relaunching your Steam client.

1.6. DLC's content - wallpapers and artbook

Q: Where are I can find the wallpapers and the artbook?
A: These content are located in game's local files: right-click on your game in the library -> manage -> browse local files. If you don't find them, just re-installing the game.

2. General gameplay questions

2.1. Difficulty settings

Q: What are the differences between difficulty settings?
A: See below:

Young Detective
It's difficulty for players who want a balanced experience.

Master of Deduction
It's difficulty for players who like being challenged and completing games on their maximum, and also fans of investigation games who would like to challenge themselves.

Mycroft
Custom difficulty allows you to adjust the experience to your liking.

Visual difference

Features	Young Detective / Master of Deduction	Gameplay difference
Investigation Progress Notifications	On / Off	All notifications are enabled / notifications like "All key evidence are collected" are disabled
Interactivity Icons	On / Off	Action icons are enabled / disabled
Interactivity highlight	On / Off	Option with highlighting Interactivity Icons is enabled / disabled
Lockpicking skip	On / Off	Option with Lockpicking skipping is enabled / disabled
Imagination	Normal / Challenging	Indication about wrong points and wrong figures is enabled / disabled
Mind Palace	Normal / Challenging	Removing wrong evidences after validation of question is enabled / disabled

2.2. The Confront feature

Sometimes the suspects are not yet ready to crack and need more convincing before they will confess. In such cases, you will see a Confront option. Note that once selected, you might not be able to back out. The Confront option opens a special interface, where you have to select the correct evidence for each of the accusation statements. For each question, Sherlock will point to the evidence and the suspect will react to it either positively or negatively. You can only win an if all 3 evidence items were selected correctly. Notice that a list of evidences is random, but one of them will be always a correct for each question.

There are 4 The Confront conversations in the game. Here are the right answers to all of them:

Name	Answer #1	Answer #2	Answer #3
Roy Solby	Kimihia's abductor	Solsby's calling card	Character Portrait: Roy Solsby
Barman	Kimihia's abductor	Roy Solsby's testimony	Character Portrait: Barman
Heidi	Investigating the Edelweiss	Gerda's Testimony	A note from Professor Becker
Lucy	Love Letter from Arneson	Photo of Arneson with Lucy	Engagement ring

2.3. When you don’t know what to do next

Q: I'm travelling from one location to the next and don't know what to do. How do I know what I’ve missed?
A: You can always find out what to do next by opening "How to play" menu. Here are several advices which may help to continue your walkthrough:

- Casebook. All of the cases Sherlock takes are recorded inside the Casebook. Evidence are crucial for investigation, they contain all the vital information, such as names and adresses. An evidence item can have additional icons above it. It's a hint about what you can do with it.

- Mind Palace. Questions are shown in the Mind Palace. Answer all of Questions to
progress to the next chapter. Often you will not have all correct evidence to answer each question, so keep investigating until you do.

- Pinned Evidence. Certain investigative actions require pinned evidence. In Concentration mode certain Points of Interest appear when you have the relevant evidence pinned. In Enquiries with passers-by, Sherlock will only ask about the pinned evidence.

You can also read about Pinned Evidence in this article - https://www.gosunoob.com/guides/sherlock-holmes-the-awakened-pin-evidence-explained/

2.4. Achievements

There is separate detailed guide for all achievements in the game: https://steamcommunity.com/sharedfiles/filedetails/?id=2958763408

3. Cases walkthrough tips

Pay attention that this section contains game spoilers!

Below there are tips for the most frequently encountered problems. You can also see the video walkthrough for all 8 chapters side quests on YouTube - https://www.youtube.com/@Time-_-To-_-Play

3.1. Chapter 1 - Baker Street

Q: I don't know where to go/what to do after examining Barnes Bookshop
A: After Barnes escaping, perform a following steps:
1. Find cactus catalog;
2. Find dead flowers;
3. Look at miss Flemming through the window;
4. Go outside and examine miss Flemming’s flowers;
5. Speak with miss Flemming;
6. Solve Mind Palace question;
7. Go to bookshop and speak with Barnes.

Q: I don't know how to end investigation in Stenwick's mansion
A: Perform the following steps:
1. Speak with Stenwick and policeman;Go to the yard to investigate the crime scene;
2. Find the place with footprints and tobacco (near the statue);
3. Find the cart tracks;
4. Investigate the back door;
5. Find the place where somebody fell into the grain, find the telescope;
6. Find the brazier with opium leftovers;
7. Find the tube on the other side, footprints underneath;
8. Speak to Stenwick and reveal the truth to him;
9. Finish investigation with imagination scene;
10. Speak to Stenwick and reveal the truth to him;
11. Go outside through the back door and follow the tracks;
12. Find Kimihia cart, sailor’s knot and the wallet.

3.2. Chapter 2 - Thames Port

Q: I don't know where to find a proper warehouse
A: A marked warehouse is located here:

3.3. Chapter 3 - Asylum

Q: I can't pass the guard in Block B
A: Perform the following steps:
1. Interact with these items:
2. - Take syringes that are in the fridge;
3. - Take the sedative from the Examination Room at the upper floor;
4. - Click on metal tubes in the Storage Room;
5. Find the correct answer to the "How to safely remove the Block B guard" question in Mind Palace;
6. Go to the Storage Room and take the metal tube;
7. Go to the bars near the guard and click on the interactive point.

Q: I have investigated imagination scene and returned a doll to Gerda. I have the questions in Mind Palace, but I don't know how to complete it. Also, there are no ions on any evidences in Casebook.
A: Most likely you missed some evidences on the level. There is a high chance that you didn't examine a door to reception at the upper floor.

3.4. Chapter 4 - Louisiana Port

Q: The auction is over, and I don't know what to do next
A: Watson wants to change clothes. You have to go to a place, where the chapter has started and interact with clothes placed on a railing.

3.5. Chapter 5 - Louisiana Mansions

Q: I don't know how to end investigation in Arneson's mansion
A: Perform the following steps:
1. Find two wavy green circle on the ground right after entering;
2. Try to open a door with a horse symbol;
3. Find a candle on the ground;
4. Find a candlestick located also on the ground near a table;
5. Find a blood spot near a lying chair;
6. Find the garbage near the fireplace and a wavy green circle on a wooden stand;
7. Examine two bodies;
8. Find the table on the kitchen with cups of tea;
9. Find a photo with hunters on the second floor.

Q: What is the code of the safe?
A: The code is mentioned on the painting. It's 1862, from the painting of the first hunting.

3.6. Chapter 6 - Louisiana Swamps

Q: I can't complete maze on a boat in swamp
A: Use a hint from Casebook:










or watch a walkthrough - https://youtu.be/htaG3FsPUyE

3.7. Chapter 8 - Lighthouse

Q: I came to the cave where some ritual is happened, but I don't know what to do next.
A: If you have examined all you can, then you need lots of fresh blood. Get it from the dead body of Ashmat. Use the blood on a receptacle and try to pull the lever.

Q: I can't solve the final puzzle with lanterns beams.
A: Watch a video-walkthrough with this episode (timecode: 29:43):
https://youtu.be/VRgsWjIlY68?t=1783

Q: One of the lantern in final puzzle is blocked by another, and I don't know what to do.
A: Unfortunately, this might happen during the solving this puzzle. In the 1st phase, when you remove the beam which blocks another lantern, you could aim it to another one accidentally. There are two another lanterns you can accidentally block: behind the generator on the left corner and on the right.

There are two workarounds:
- reload the last save where you didn't remove the beam in 1st phase yet
- watch a video with solution (this action helps no matter which lantern you have blocked):
https://youtu.be/pbbO8ALMaM4

[Miss. TaeTae]

@RainbowDragonz Did you ever get an answer or figure out what the green magnifier glass icon meant on the map per your question below?

"RainbowDragonz May 5 @ 9:22am 
Quick question what do the different icons on the map mean? Specifically I'm in chapter 2 just before the basement and have a warning to finish everything before continuing. I have a black magnifying glass on the warehouse, but I still have green magnifying glass by the cursed mermaid. Does this mean I've missed something?"

I read through the entire help section and googled to find the answer and your comment was the only thing I found explaining the same problem, nothing specifies what the Green square around the magnifier glass on the map signifies. Please let me know, thank you.

[RainbowDragonz]

Quick question what do the different icons on the map mean? Specifically I'm in chapter 2 just before the basement and have a warning to finish everything before continuing. I have a black magnifying glass on the warehouse, but I still have green magnifying glass by the cursed mermaid. Does this mean I've missed something?