SHATTERLINE: ERRORS & FIXES

Introduction

Before attempting any fixes, perform a cold boot

If you don't know how to perform a cold boot, click here[www.computerhope.com]

If you have no success with the solutions below, please join the Community Discord[discord.com]
Once in the Discord, post your issue in #tech-problems or #bug-reports someone will be sure to help.

Remember to rate the guide if It's given you any help, as it will allow other users with similar issues to see the guide as well, thank you for your time and good luck in game!

First ensure Windows integrity

First things to do is to ensure Windows integrity to do this, we'll have to run a Command Prompt (cmd) as administrator.

• Type/copy in the following code:

  sfc /scannow

  If this results in "Found corruption but couldn't restore the files" please run next command:
  
  
• Type/copy in the following code:

  DISM /Online /Cleanup-Image /RestoreHealth

  There is NO downside to running this command at any given time, it'll find and fix problematic system files by comparing to online files.
  
  
• Ensure Windows DirectX components are installed and updated: LINK[www.microsoft.com]
  this is to ensure DirectX has all files and sys files needed to run games, normally not needed but doesn't hurt to do.

Other missing components (Visual C++ Redistributable Runtimes) could be installed with All-in-One tools like:
https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/

White background

Your video/graphics card is not supported by the game.

MINIMUM System requirements:
Requires a 64-bit processor and operating system
OS: Windows 10
Processor: Intel Core i5 8400
Memory: 8 GB RAM
Graphics: NVIDIA GeForce 750 Ti
DirectX: Version 11
Storage: 20 GB available space

RECOMMENDED System requirements:
Requires a 64-bit processor and operating system
OS: Windows 10
Processor: Intel Core i7 7700
Memory: 12 GB RAM
Graphics: NVIDIA GeForce 1070
DirectX: Version 11
Storage: 20 GB available space

Troubleshooting error codes list

ERROR CATEGORIES

• Connection (login, authentication, connection errors);
  
• Sync (synchronization, loading, save errors);
  
• Session (quickplay, game, matchmaking errors);
  
• Error (none of the above).

ERROR TYPES

• 00 Unknown error type
  
• 01 Login failure
  
• 02 Profile synchronization failure
  
• 03 Inventory synchronization failure
  
• 04 Start quick play failure
  
• 05 Failed to get quick play result
  
• 06 Failed to cancel quick play
  
• 07 Failed to get game session
  
• 08 Item purchase failure
  
• 09 Server connection failure
  
• 10 Client integrity failure
  
• 11 Inventory validation failure
  
• 13 Friends sync failure
  
• 14 Friends remove failure
  
• 15 Friends invite failure
  
• 16 Friends invite sync failure
  
• 17 Friends invite accept failure
  
• 18 Friends invite decline failure
  
• 19 Party join failure
  
• 20 Party invite failure
  
• 21 Party invite accept failure
  
• 22 Party invite decline failure
  
• 23 Personal notifications load failure
  
• 24 Personal notification confirmation error
  
• 25 Logout failure
  
• 26 Modification craft failure
  
• 27 Reward box failure
  
• 28 Season pass failure
  
• 29 Support system failure
  
• 30 EOS: Sanctions were applied to account

ERROR DETAILS

• 00 Unknown error details
  
• 01 Authorization failed
  
• 02 Authentication failed
  
• 03 Client version mismatch
  
• 04 Cannot connect to server
  
• 05 QoS limit reached
  
• 06 Content is not supported
  
• 07 EAC failed to initialize client
  
• 08 EAC failed to load initialization point
  
• 09 EAC failed to load library
  
• 10 EAC integrity violation
  
• 11 Failed to send login request
  
• 12 Failed to request online variables
  
• 13 Failed to request assets
  
• 14 Failed to request inventory
  
• 15 Failed to request offers
  
• 16 Failed to request profile information
  
• 17 Failed to request profile progression
  
• 18 Failed to request profile skill information
  
• 19 Failed to request weapon progression
  
• 20 Failed to request wallet information
  
• 21 Failed to request tasks information
  
• 22 Unauthorized access
  
• 23 Request is already fulfilled
  
• 24 Request timeout reached
  
• 25 Server lost connection
  
• 26 Cannot connect to server
  
• 27 Asset is missing
  
• 28 Item is missing
  
• 29 Mission is missing
  
• 30 Unknown territory
  
• 31 Unable to find dedicated server
  
• 32 Item offers are missing
  
• 33 Weapon progression config is missing
  
• 34 Unable to find player
  
• 35 Unable to find player profile
  
• 36 Unknown game mode
  
• 37 Unknown quickplay identifier
  
• 38 Unable to find invite
  
• 39 Unable to find friend profile
  
• 40 Unknown region
  
• 41 Unable to find game
  
• 42 Slot is missing
  
• 43 Inventory validation failed
  
• 44 Failed to allocate dedicated server
  
• 45 Incorrect friend request
  
• 47 This person has been already your friend
  
• 48 Inventory validation failed
  
• 49 Unknown currency
  
• 50 Incorrect price
  
• 51 Duplicate item
  
• 52 Purchasing additional capacity is not available for current weapon level
  
• 53 Purchasing additional capacity is not allowed for current weapon level
  
• 54 Inventory transaction is already in progress
  
• 55 Negative experience amount is not allowed
  
• 56 Item can not be linked to this slot
  
• 57 Items are incompatible
  
• 58 Duplicate slots
  
• 59 Duplicate item links
  
• 60 Linking items classes don't match
  
• 61 Not enough capacity
  
• 62 Weapon progression update error
  
• 63 Profile progression update error
  
• 64 Matchmaking failed
  
• 65 Incorrect asset type
  
• 66 Offer is not active
  
• 67 Offer was not found
  
• 68 Not enough money
  
• 69 Error while syncing profile data after game session
  
• 70 Server not found (HTTP error 404)
  
• 71 Request has timed out (HTTP error 408)
  
• 72 Request has timed out (HTTP error 12002)
  
• 73 Server can not be reached (HTTP error 12029)
  
• 74 Connection with the server could not be established (HTTP error 12029)
  
• 75 Error while syncing profile data after game session. Previous data restored
  
• 76 Request parameters are invalid. (input validation failed)
  
• 77 Can't get territory pings information
  
• 78 Party is full
  
• 80 Party invite not found
  
• 81 Not party leader
  
• 82 Already in party
  
• 83 Closed for maintenance
  
• 84 Authentication restricted
  
• 85 Concurrent login
  
• 87 Currency not found
  
• 88 Failed to load persistent settings
  
• 89 Exceeded online players limit
  
• 97 Failed to load hero progressions
  
• 98 Failed to load boosters
  
• 99 Profile banned
  
• 100 Notification not found
  
• 101 Failed to send logout request
  
• 102 Authentication not allowed
  
• 103 Failed to request playlists schedule information
  
• 104 Failed to load kill counters
  
• 105 Failed to get item as a crafting reward
  
• 106 Craft failed due to timeout
  
• 107 No acceptable missions in playlist with such game modes
  
• 108 Playlist not found
  
• 109 Playlist is inactive
  
• 110 Party size is greater than allowed for chosen playlist
  
• 111 Authentication not allowed
  
• 112 Failed to load clan status
  
• 113 Failed to load rewards
  
• 114 Failed to load season
  
• 115 EAC kick from session
  
• 116 Failed to load announcements
  
• 117 Failed to load nameplates
  
• 118 Inventory item not found
  
• 119 Microtransaction cancelled by user
  
• 120 Invalid email
  
• 121 Support not available
  
• 122 Error while creating support ticket
  
• 123 Secure connection failed
  
• 124 Login queue full
  
• 125 EOS: failed to connect
  
• 126 EOS: Game access was restricted
  
• 127 EOS: Cannot load sanctions list
  
• 128 EOS: Access to matchmaking was restricted
  
• 129 Failed to initialize Steam

FPS boost / shader cache clear

TRY:

• (NVIDIA) Locate the folder;

  %LOCALAPPDATA%\NVIDIA\DXCache

• (AMD) Locate the folder;

  %LOCALAPPDATA%\AMD\DxCache

  Note: AMD also offers a button that does this for you. "Reset shader cache" the option is named.
  
• Game shaders folders:

  %userprofile%\Saved Games\Shatterline\LIVE2NAL32J2WI\user\cache

• Where the files with a15f919d5ab57a19 at the end are the Shatterline Shaders.
  
• Delete all as shown, then start Shatterline.

WARNING:
This may/will cause temporary stuttering at the start while the new cache(s) generate.
​ 

Resolution incorrectly display / zoom / stretch

TRY:

• Navigate to %localappdata%\Shatterline\2961AB5C4C274EAB9B13CCC6A9306D6A\0
  
• Locate 'game_settings_local_publisher.savedata'
  
• Change lines 17 ("resolution_height": "1080") & 18 ("resolution_width": "1920")
  
• Save and close, boot Shatterline

VOIP issues

TRY:

• System > Sound
  
• Set Default Device to your main Device for both Output and Input
  
• Restart Shatterline.

Potential game stutter fix

TRY:

• Shatterline Settings
  
• Select 'Windowed Borderless'
  
• Select capped FPS, set to highest number possible.

Otherwise attempt the shader cache clear from this guide.

blue screen of death / BSOD

TRY:

• Device Manager > Realtek PCIe GbE Family Controller > Disable

- Warning this may disable your network adapter that allows you to get online.

ALTERNATIVE:

• If you are using a wi-fi stick, 4G modem or a phone connected via USB to share the internet with a PC.
  
• Try Tcpip-sys [www.thewindowsclub.com]
  
• if not using those things, try BSOD [www.makeuseof.com]

CONNECTION-01-72 / 09-25

TRY:

• Restarting router/modem.

TRY:

• Use Cloudflare [1.1.1.1]
  
• Alternative: Google DNS[developers.google.com]

CONNECTION-01-00

TRY:

• Win + R > services.msc
  
• Network Store Interface
  
• Startup type: Manual

ALTERNATIVE:

• Check to see if Steam is in Offline Mode, set to Online if so.

SESSION-09-25

TRY:

• Windows Key + R
  
• type 'cmd', hit enter
  
• type tracert gamelift.ap-south-1.amazonaws.com inside cmd, hit enter

If you see a lot of requests time out in your region (or area):

TRY:

• Use Cloudflare [1.1.1.1]
  
• Alternative: Google DNS[developers.google.com]

If the above does not fix, contact your ISP for advice, or change ISP's.

ERROR-10-10

TRY:

• Verify integrity of game files on Steam

IF ABOVE FAILS:

• Navigate to the game folder on your computer (the usual path is C:\Program Files (x86)\Steam\steamapps\common\Shatterline).
  
• Locate the file installscript.vdf there and open it with Notepad or any other text editor.
  
• There under the heading “”eos_anticheat_install” you will see two lines: process 1 and command 1.
  
• Command 1 will have the text “install a_string_of_numbers_and_- letters”.
  
• You need to copy this text in the quotation marks, but without the actual quotation marks.
  
• Now navigate to the EasyAntiCheat folder in the game folder you are already in.
  
• You need to launch the EasyAntiCheat_EOS_Setup.exe with the parameters you’ve just copied. Run CMD and execute the file.
  
• The command will look something like that: C:\Program Files (x86)\Steam\steamapps\common\Shatterline\EasyAntiCheat\ EasyAntiCheat_EOS_Setup install a_string_of_numbers_and_- letters.
  
  
• Hit Enter, and the anti-cheat will be installed.

(EAC) launch error

TRY:

• There are also a few other troubleshooting methods you can do for example navigating to both:
  
• Download EAC[download.eac-cdn.com]
  
• EAC Alternative Download[download-alt.easyanticheat.net]
  
• These should return with 200 - HTTP OK if they are valid

OPTION 2:

• Updating windows.
  
• I know this sounds dumb, but sometimes EAC updates and breaks for windows versions
  
• If you are on the latest versions try updating your redistributable here[support.microsoft.com]

OPTION 3:

• If you've done that and it still isn't working try running a Windows Installation repair by doing this:
  
• Run Command Prompt as Administrator
  
• Execute:

  sfc /scannow

• After that's done try:

  DISM /Online /Cleanup-Image /RestoreHealth

OPTION 4:

• Then last but not least, make sure your anti virus isn't messing with stuff, it's possible it's database updated and is trying to quarantine things unnecessarily
  
• Please check the list of Whitelisted Anti-Viruses here[www.easy.ac]

(EAC) Kicked by anticheat / Error Code 30005

This could be caused by a corrupted Windows installation and/or by EAC being corrupted (or removed because of another removal of the game)

Recommended to reinstall with the EAC installer within the Shatterline folder. You can find this folder within the steamlibrary installation location:
example:
C:\Program Files (x86)\Steam\steamapps\common\Shatterline\EasyAntiCheat

If the tool doesn't run with a GUI; try the following:

open up Command Prompt as administrator and goto the shatterline folder; IE:

cd "C:\Program Files (x86)\Steam\steamapps\common\Shatterline\EasyAntiCheat"

cd standing for 'change directory'
it should now display the folder Infront of any command you type indicating you're inside that folder.

to remove/uninstall:

.\EasyAntiCheat_EOS_Setup.exe uninstall 0cbc7c03131b479ab1e5ec67f4da4290

Restart your system.

to install:

.\EasyAntiCheat_EOS_Setup.exe install 0cbc7c03131b479ab1e5ec67f4da4290

Restart your system to ensure the service is proper and start Shatterline should work/behave as normal/expected.

Whitelisted antivirus by EAC

• Avast[www.avast.com]
  
• AVG[www.avg.com]
  
• Avira[www.avira.com]
  
• Windows Defender[www.microsoft.com]
  
• Baidu Antivirus[baidu-antivirus.en.softonic.com]
  
• BitDefender[www.bitdefender.com.au]
  
• COMODO[antivirus.comodo.com]
  
• DrWeb[www.drweb.com]
  
• Eset NOD32[www.eset.com]
  
• F-Secure[www.f-secure.com]
  
• GData[www.gdatasoftware.com]
  
• Kaspersky[www.kaspersky.com]
  
• MalwareBytes[www.malwarebytes.com]
  
• McAfee[www.mcafee.com]
  
• Panda Antivirus[www.pandasecurity.com]
  
• Symantec[www.broadcom.com]
  
• Trend Micro[www.trendmicro.com]

Shatterline socials

• Youtube
  
• Twitter
  
• Facebook[www.facebook.com]
  
• Instagram[www.instagram.com]
  
• Reddit
  
• Press Kit[drive.google.com]

Other guides

• Bunr's Co-Op Guide

Known folders / shortcuts / location of files

(as of Patch R69)
These can be copied and pasted in the RUN window (CTRL+R)

Shatterline's log files location/minor shader caching:

%userprofile%\Saved Games\Shatterline

Shatterline's settings folder:

%localappdata%\Shatterline\LIVE2NAL32J2WI\0

Shatterline's log file:

%userprofile%\Saved Games\Shatterline\LIVE2NAL32J2WI\user\log

Game.log contains the most recent game session information.