Steam

Steam

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"I lost my Steam Guard Mobile Authenticator"
By Aeonia・discord.gg/dendro
This is a step-by-step guide on how to recover your account when you have lost or deleted your Steam Guard Mobile Authenticator.
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Foreword

This guide is to help users who have accidentally deleted or lost their Steam Guard Mobile Authenticator.

I am sure many of us here have experienced this at some point.

For those of you who have saved your recovery code in a safe location, this is not for you, for all you need to do is use that recovery code to regain access.

But if you have misplaced your recovery code, here are the steps you should take to regain access to your account.

Step 1: "Help, I can't sign in"

Your first step is to navigate to Steam Support self-help site here:


And then click on "Help, I can't sign in".



Step 2: "I deleted or lost my Steam Guard Mobile Authenticator"

Now, since you are unable to access your Steam account due to losing your mobile authenticator, click on "I deleted or lost my Steam Guard Mobile Authenticator".

It should take you to this page:




Step 3: Enter your account name, email address or phone number

Now, Steam will ask you to enter your account name, or your email address, or your phone number. Enter one of the above.

If you have tried too many times on the Steam Support page, you may also be required to fill in a CAPTCHA as well.





Step 4: Account verification by phone number

Now Steam will ask if you want them to send you a code via SMS.

If you still have access to your phone number, click on "Text an account verification code to my phone number ending in __". Steam will send you a verification code allowing you to regain access to your Steam account.



If you have lost your phone, click on "I no longer have access to this phone number".



Step 5: Account verification by email

If you are on this step, it is because you no longer have access to your phone number.

Steam will now ask you if you want them to send you a verification code via email.

If you still have access to the email address that you used for Steam, click on "Email an account verification code to __________". Then you can use that code to regain access to your Steam account.



However, if you have lost your email or cannot access your email, click on "I no longer have access to this email address".



Step 6: Enter your account's password

If you have no access to your phone number or your email, Steam will now ask you to enter your account's password.

This is fairly straightforward. Just enter your account's password.

Now Steam will ask what is preventing you from logging in. Click on "Remove Steam Guard Mobile Authenticator". If you have lost your phone as well, click on "Remove my phone number" after you remove the mobile authenticator.



However, if you for some reason do not remember your account's password, click on "I forgot my password".



Step 7: Contact Steam Support with proof of ownership

If you are on this step, it is because you have no access to your mobile authenticator, your phone number, your email address AND you forgot your password.

You will now be taken to a page to contact Steam Support.

Fill in all the relevant information that you think will help you recover your account.

Things that are necessary:

  • Your current contact email address.

  • Proof of ownership. This can either be the payment method that you used to purchase games/Wallet funds and/or the retail CD key(s) that you have activated on your Steam account.

    Please check here to see what constitutes "proof of ownership".

And remember, in your words to Steam Support, try to be polite! After all, nobody wants to help someone who is rude.



Final step: Send and wait for Steam Support to respond

Click "Send" after you are done.

Now you wait for Steam Support to respond to you. There is not a fixed amount of time for Steam Support to respond, it depends on how many tickets they have to handle. All I can advise is to be patient.

You may check the current Steam Support statistics and average response times here:


I hope that this has helped you with your account recovery. Good luck!

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17 Comments
Neweritonn | SkinTrade Jun 15 @ 3:53pm 
@I eat your sandviches | trade.tf : its the code u got when u created your steam guard, this code is permanent
PQQT Oct 2, 2021 @ 3:14pm 
This is bs.. My old phone got broken and I got the exact same model and type with the exact same phone number. Now when i hit "add authenticator" it dosent send me the text. But when i add my phone number it sends me that text.. makes no sense.. i cant get the authenticator installed on my phone IDK WAT TO DO!!!!!
Standin.Hashashin May 18, 2021 @ 7:17am 
This is a good Guide, I was hacked once and panicked but managed to recover it using the card payment numbers
Outworld Destroyer Apr 6, 2021 @ 2:22pm 
when I enter username but error how to fix it ? I can't remember email or mobile phone
I eat your sandviches | trade.tf Apr 2, 2021 @ 12:13am 
I still cant understand what a recovery code is
Aesney. Feb 15, 2021 @ 8:14pm 
so my phone got pickpocket last week, how do I remove my steam authenticator?
xXSamielXx Feb 1, 2021 @ 5:15am 
DAMN THIS IS A PROBLEM.. I'VE LOST MY SGM AUTHENTICATOR AND THE RECOVERY CODE, PHONE NUMBER GOT PUK BLOCKED, PHONE GOT STOLEN AND NOW IM TRYING TO RECOVER IT THROUGH GMAILS (I OWN MULTIPILE GMAILS) AND NOW STEAM ASKING FOR DEBT OR ANY STEAM WALLET MONEY IDK AS WHAT IVE REMEMBERED IN ORDER TO RECOVERY MY 2ND ACCOUNT..... WHY HURT A BROKE ASS NUMB NUT BRAIN FUCKING WHO FUCKING FORGET SO EASILY.. SO ANYWAYS ANY HELP THAT I CAN RECOVER MY 2ND ACCOUNT...?
Luffix Nov 12, 2020 @ 8:22am 
Yo what if u do not have a phone? Can u still trade with email authenticator?
jamal Jun 16, 2020 @ 6:44am 
i dropped my phone into a lake so thank you :)
tur Jan 15, 2020 @ 3:33am 
thanks since my mother took my phone i cant log in :(
now i can :)