Need help? Check out our support page first!

[Artura Dawn]

Do you need help with a Fanatical purchase or want more information on how we work? You may find the answer on our support FAQ page here.[support.fanatical.com]

If you have a question about an individual order or account, you can also contact our support team directly using the Submit a Request[support.fanatical.com] section on that page.

Have a general question? Please feel free to post a discussion and we will get back to you as soon as possible.

FAQs:

What currency will I purchase in?

Purchases are made in GBP (£) if your location is the UK, EUROS (€) for EU countries, and US Dollars ($) for the rest of the world. Differences in price may occur because of a number of reasons:

Payments made through PayPal in a different currency may be subject to PayPal conversion charges.

Do I need to pay VAT?

If your IP address is mapped to the UK or a European Union (EU) country, then you will be required to pay VAT. VAT charges are not included for those who live outside the EU.

Due to new VAT laws, if you are in an EU country you will now be charged the standard rate for your country.

Why has my order been selected for Manual Authorisation?

Sometimes our system decides not to provide the keys automatically and requires an element of human intervention.

This sometimes occurs on accounts which are new and it's nothing to worry about. It can happen for variety of reasons and may result in a delay of up to one working day, however the process is normally completed within 2 hours.

When your order is completed we will send a separate email confirmation containing a link to your keys.

If you have waited for more than a reasonable amount of time then please contact us.

[RTX 5080 FE(Mr Happy)]

your site is a headache. Support sucks, cant get any email reply. Trying to change my email address as my old email is closing. Very poor customer service

[Artura Dawn]

Hey, there, Man Cave Mike!

I'm more than happy to chase up and see what's happening! If you'd like to add me through here on Steam, I can chase up the issue you're having and we can have it resolved! 😁

[RTX 5080 FE(Mr Happy)]

Hi @Arthura Dawn. Steve actually handled the issue. I was not getting any email change confirmations, and ended up deleting my old account to make a new one under current email address. Steve was able to help me recover all my past purchases to place on my current list.

Your change of email doesnt seem to work for me, but your support handled it after some time. Thanks