Your order has been cancelled

[jameseatworld]

So for the past 3 hours every time I checkout your system tells me my order is cancelled.
I sent a support ticket and no response.
Wanted to buy another mystery bundle before it ran out and no luck. Can't buy the other ones either.

Both Paypal (which doesn't redirect me - just says order cancelled) and credit card options come up with that error message.

Please fix your system & reimburse me for time wasted trying to check out on your system.

[Marketing @ Fanatical]

Hi, sorry to hear this. Has it been resolved now?

[jameseatworld]

No still going. I try to purchase the staff picks bundle and headshot bundles and it just tells me order is cancelled

[PrinceXavieR™]

same here experiencing this one the latest mystery bundle

[jameseatworld]

Apparently they disable purchasing after you make a few orders. They can manually unlock it but you have to wait for UK time. Otherwise it'll fix itself in about a day.

Something to do with preventing stolen credit card transactions I assume

[Elochai]

They did this crap to me as well and now I missed out on some AAA games because of it.

You think they'd have a better system in place where they could send out a code to your email, or phone to verify that you been the one making the purchases instead of locking out your account till it can be manually viewed.

[Elixirine]

Same happened to me :/ Doesn't even ask for paypal info, just says your order has been cancelled.

[Immortal Rush]

Same here, even now, more than a year later. This was happening last year and it is still not fixed.

[Marko]

Same here for me, now.

[Marko]

Originally posted by Marko:

Same here for me, now.

Repaired as soon as Fanatica's support team working hours had began.

[Jhmorpheus]

i just tried ordering something today and i got the same error

[DRY1994]

I just had this happen to me today. I placed an order for the Fanatical Game Music Bundle by Magix (which ends today) and the Mega Music Collection 2 Royalty Free Bundle, but it told me my order had been cancelled. It's weird because it had just worked fine earlier today when I placed an order for the Platinum Collection Build Your Own Bundle. Why now?

[FADED_C0RE]

its been 2 years, still is happening to me... fix it please.

[Marketing @ Fanatical]

Originally posted by FADED C0RE Rustchance.com:

its been 2 years, still is happening to me... fix it please.

Please can you submit a support ticket at https://fant.c/ticket so we can look into this. There are many reasons why this could be happening, so we'd like to look up your details to assist you in this.

[DK (Steve)]

There is the same problem on me

[pczelda2005]

This is still an ongoing problem. And it's almost 2024 now.