[Workaround] Synapse Empty Profiles

[GoldenGnu]

So, I have had a lot of empty profiles in Synapse (Empty as in: No name and could not be deleted)

I finally figured out how to fix it and thought I would share it (In case anyone else get this bug)

1) Switch Synapse to offline mode
2) Close Synapse
3) Open C:\ProgramData\Razer\Synapse\Devices
4) Open the folder named like your razer device (ex: DeathAdder 3.5G)
5) Open Profiles folder
6) Open each file (with Chrome/Internet Explorer/or another browser)
and check it got a <ProfileName> tag
7) if not delete the file (It's an empty profile)
8) Start Synapse (Empty profiles should be gone!)
9) Go to online mode
Done!

[Gilarino]

Thanks!

[Jero]

This doesn't work for me. I tried your steps 3 times over. The files in my profiles folders are no longer present. When I restart Synapse and go back online the macro's are still there, but also the blank ones that can't be deleted.

[GoldenGnu]

You may want to try following Instead of step 7 (AKA instead of deleting the file):

Edit the file and add:

<ProfileName>Profile</ProfileName>

(on a new line after <Profile>)

It's possible you need to edit it in account folder as well:
C:\ProgramData\Razer\Synapse\Accounts\[Random Name]\Devices\[Your Device Name]\Profiles

I hope this helps you sort out Synapses Epic Fail.

I want to note that I ended up creating a new account and that works too (but, you'll have to re-create all your profiles)

[GoldenGnu]

Extra info:
-You can use notepad to edit the xml files
-Once you reach step 9, you should be able to find all the profiles named "Profile" (formerly empty profiles) and delete them or rename them

[Jero]

" It's possible you need to edit it in account folder as well:
C:\ProgramData\Razer\Synapse\Accounts\[Random Name]\Devices\[Your Device Name]\Profiles"

Thank you for this! The problem was in there.

[Darth Vladi]

Amazing. Thank you very much. I finally fix Razer FAIL

[Darth Vladi]

Originally posted by Jero:

" It's possible you need to edit it in account folder as well:
C:\ProgramData\Razer\Synapse\Accounts\[Random Name]\Devices\[Your Device Name]\Profiles"

Thank you for this! The problem was in there.

I had to do this to fix it.

[Lear]

Thank you so much for posting this fix! The empty profiles have been driving me insane for months now.

[astrix_au]

It fixed it too in the location below but I can't go online or else it will simply replace the empty profiles from the cloud so I now keep it offline.

C:\ProgramData\Razer\Synapse\Accounts\[Random Name]\Devices\[Your Device

[✔️ DemKy Nigerian Prince]

I had 2 empty profile.

1/ Disconect RAZER SYNAPSE

2/ GO TO :
C:\ProgramData\Razer\Synapse\Accounts\[Random Name]\Devices\[Your Device Name]\Profiles

3/ Open everyfile one by one and search for <ProfileName>;

4/ if a files doesnt have this lane, you can remove the file.

It worked for me !!!! thanks a lot to this thread;

it's very boring, I have 115 profile and I needed to open +/-90 files (one by one)

[astrix_au]

Originally posted by DemKy:

I had 2 empty profile.

1/ Disconect RAZER SYNAPSE

2/ GO TO :
C:\ProgramData\Razer\Synapse\Accounts\[Random Name]\Devices\[Your Device Name]\Profiles

3/ Open everyfile one by one and search for <ProfileName>;

4/ if a files doesnt have this lane, you can remove the file.

It worked for me !!!! thanks a lot to this thread;

it's very boring, I have 115 profile and I needed to open +/-90 files (one by one)

If you sort by date it should be ones that were modified in the last day or so. I might be wrong on that but from memory that is right.

[outofpurelove]

It worked for me too. Thank you very much.

Originally posted by DemKy:

...
it's very boring, I have 115 profile and I needed to open +/-90 files (one by one)

Here's a way without the check:

I also have over 100 profiles. With Synapse I have the correct profile files exported. Then I deleted all files in the Profiles folder. And then I have the correct files imported back into Synapse. My 5 empty profiles disappeared without that I had to check each file.

[Geophph]

can some one show me the difference between a full and empty profile because I don't undestand where to find the difference?

[Geophph]

Originally posted by DemKy:

I had 2 empty profile.

1/ Disconect RAZER SYNAPSE

2/ GO TO :
C:\ProgramData\Razer\Synapse\Accounts\[Random Name]\Devices\[Your Device Name]\Profiles

3/ Open everyfile one by one and search for <ProfileName>;

4/ if a files doesnt have this lane, you can remove the file.

It worked for me !!!! thanks a lot to this thread;

it's very boring, I have 115 profile and I needed to open +/-90 files (one by one)

I have found the files but whenever I delete them they keep coming back pls help

[GoldenGnu]

Take a look at DemKy's reply, that is what I ended up doing