Razer Surround Not Working?

[♫︎ coLe `]

Ever since the last Synapse/Surround patch, every so often, the "Speakers - Razer Surround Audio Device" or whatever will stop producing sound. The headset still works, switching Audio Decide will return the sound, but the Surround element is, obviously, gone. The only regular fix I even have for it is to completely uninstall and reinstall Surround, but as you can imagine, that's not much of a fix. Anybody have any kind of help for it?

[ObscuraBlaze]

Well, installing an older version of synapse updates it automatically to newest version before you can use. Back to square one. Also whenever i lose sound i just restart my pc and it works fine again

[♫︎ coLe `]

So, 5 hours running, I think your workaround works. It's stupid, but it seems to so far. I have Winamp playing on the absolute lowest possible volume. Windows sound mixer setting that even lower so it's pretty much not even audible under normal conditions. And I haven't lost sound yet. I guess that'll work until Razer fixes it.

[♫︎ coLe `]

16 hours later, still have sound. Looks like you were right.

Edit: this is like the dumbest fix ever that has actually worked.

[♫︎ coLe `]

I dunno if you guys have all stopped caring. But 3 days later, my sound hasn't cut out. I've actually even set Windows Mixer volume for WInamp to normal, and turned Winamp down to 0 (so it's running and the PC thinks it's playing sound, but it's actually silent), and still seems to be fine.

[PSO]

I am in contact with a Razer support person over the last 2 days now. I am at the point of Synapse not even seeing surround is installed regardless of how I do things so I am waiting now.

[Jirodyne]

I got tired of reinstalling it over and over, so I just gave up and uninstalled it. I will wait a few days, since now it's january you need to pay for it, so they should be fixing it a lot soon or they will have a lot of angry customers.

[VeGas GhOst]

Rainbow has a point since we all got it free (except the kind souls who donated) So its technically in beta and were the lab rats helping test it out for commercial release, Hope they fix it soon because as is its not worth a penny.

[GoJays2025]

İlk olarak ObscuraBlaze tarafından gönderildi:

Also, something i have observed since yesterday, the only time surround fails for me is when no sound is being produce by anything. I have kept itunes opened playing something for hours yesterday and not once has surround failed.

I have a Sound Blaster Z and it's still an issue for me (have onboard Realtek audio too but that's disabled in BIOS). The volume sliders for SBZ and Razor Surround are linked when surround sound's working, one slider moves the other, then somehow the link gets severed, losing the surround sound and subsequently the volume sliders are also no longer in sync.

Funny enough I just noticed how everything was working fine as I was playing a game, then even watched a bit of a movie before I decided to stop it and watch something else. I pretty much lost the sound right away after I stopped the movie. I think your theory is correct. I'm going to have to keep my media player on 0 volume with a song on repeat from now on.

[VeGas GhOst]

İlk olarak Psomaster tarafından gönderildi:

I am in contact with a Razer support person over the last 2 days now. I am at the point of Synapse not even seeing surround is installed regardless of how I do things so I am waiting now.

i have officially spent a full 24 hours trying everything i can think of, for certian systems and setups this program is just plain broken. i do have a bit of knowledge as well as i used to work in a computer repair store. Trial and error, NOTHING has worked .i can get as far as it will play 7.1 throughout the calibration then no sound till i uninstall or disable the razor virtual driver, its infuriating. i finallly just said fuck it im going to buy a 7.1 headset... But definitly not a razor product.

[♫︎ coLe `]

ObscuraBlaze and I already gave you guys a temporary solution. Open up a music player, iTunes, Winamp, Windows Media Player, whatever. Put some music on repeat, turn the volume OF THE PLAYER down to 0. Done. It has literally been almost a week since I've lost sound from having music running non-stop but with no volume. It's an ugly fix, BUT IT WORKS.

[Cthulhu]

After starting Windows I see two volume sliders. My temporary fix is to disable and enable Razer Surround in Playback Devices and then get into sound mixer on one of the volume sliders. This way I have sound and only one volume slider.

[♫︎ coLe `]

I noticed that I had two volume sliders as well since hte update, and had also equated that to part of the problem. Especially because as we've all noticed, the headset remains fine and working, it's just the Surround driver that crashes. But my music fix is still working so I'll continue using that.

[Jirodyne]

İlk olarak ❄ coLe ` tarafından gönderildi:

the headset remains fine and working, it's just the Surround driver that crashes. But my music fix is still working so I'll continue using that.

Huh? I noticed it the other way around. The 'virtual' driver/slider moving with the noice, but my other playback devices, my TV, Headphones, and so on will have no sound playing, so no sounds to 'emulate', even tho it is emulating it, just we can't hear it for some reason.

[Slap-Ass!!]

the driver for razer surround is missing in my control panel but i still see it in the razer synapse. any idea how to fix this? already installing & uninstalling but the result is still the same?

[ObscuraBlaze]

Under "hardware and sound"? Razer surround won't appear there like realtek because synapse is used as the control panel for Razer products which includes Razer surround