Resolutions Thread

[PA]

I started this thread so we have a unified place where people can post their concerns. In case you have any issues with orders at PlayerAuctions, please post it here. Kindly include the following:

1.) Order ID
2.) Your username, or if not that, just mention if you were the buyer or seller
3.) A description of your issue
Optional: Dispute or ticket number if you have any

For follow ups on disbursements, we just need the order ID.

Thanks!

[PA]

Hi there, Animei. Thanks for bringing up the 2 tickets. They have now been forwarded to the correct team/departments:

639413 - Your disbursement method is now updated, funds that did not get sent before will be automatically resent to the new one
626446 - The issue is already escalated to a senior tech/web team staff, thank you for reporting this, they'll work on a fix ASAP

[Animei]

I got 4 disbursement with ACH Transfer. But now they said "Unfortunately, we are unable to process payments from PlayerAuctions through the Global Payment Service." And last disbursement was cancelled by them.

[PA]

Hi Animei. Could you please ask them why? This seems to be an issue with your bank. We were able to process other ACH disbursements today. If you're able to get back with any feedback or update from them, please let me know so I can relay back any info to our team about this.

[Kyles]

1) 7448515, 7448403, 7448381, 7448364, 7448348
2) as a buyer
3) I've tried multiple times to make a payment for the same offer and every single time after "Payment authorization completed" i get a "Order closed by system - payment settlement failed". I've tried different Credit Cards and payment methods, none of which worked. I've double checked all my personal informations on my account and they're all correct, i've even activated 2FA auth, and the credit card has funds available to cover the purchase, in fact my bank shows multiple charges and refunds in my last operations thanks to the different times i've tried to make the payment.
How can i fix this and correctly make the purchase?

Thanks in advice

[PA]

@Kyles™:
First off, thank you so much for the correction on the other thread. That helped us update the post with important ommissions.

As for your payments, I checked the reason and I'm afraid our system still picked up account differences. If you've managed to make the names and addresses the same between the PA and payment account, please also check if you aren't behind a proxy or VPN service. That is prohibited on the site I'm afraid as it changes your login country to the declared country in your PA account, and on top of this, may mess the information our system gathers.

I saw you made a crypto purchase; this bypasses the verification process since crypto is a stored wallet and because they already have their own verification system.

If you'd like to try your previous payment account again, kindly check that you aren't masked via a VPN. Once you disable that, it should go through.

Let me know if you have any further concerns, Kyles.

[Animei]

Featured seller in Overwatch account category keeps 6 offers constantly. Is it allowed or as rules says "Remember to keep no more than 3 offers at the same time in the offer listing page."?

https://imgur.com/a/sjWg6zH

[PA]

Hi, Animei. The listing here may variate a bit if the section does not have any other featured sellers. If you're on Skype, please message "pa-advertising" about this if you want to have those listings checked. I'm very sorry I'm not fully armed to handle featured offer matters here.

[Umbri]

Hello, I was hoping you could help me with ticket 701208.

Not sure whether it's a department you could help me in, but I'm in desperate need of assistance to actually resolve this problem and not just be left hanging without a proper resolution and a "kiss your money goodbye!". I just can't believe that I won't get a refund because of a refusal to cancel a stuck refund (which I don't know if that stands true anymore) / won't resend to the same form of payment, with the same email and all information, but with a differing domain. -- And in general, offering 0 alternatives.

[PA]

Hi Umbri. I checked and don't worry, I've taken over your ticket and I will do what I can to process your refund. Also, rest assured, your refund won't be canceled and I sent you a new screenshot, you just need to confirm if the email there is an active Skrill account and that it's already verified. Thanks and my apologies for the concern this has caused you.

[Umbri]

Originally posted by PA:

Hi Umbri. I checked and don't worry, I've taken over your ticket and I will do what I can to process your refund. Also, rest assured, your refund won't be canceled and I sent you a new screenshot, you just need to confirm if the email there is an active Skrill account and that it's already verified. Thanks and my apologies for the concern this has caused you.

Thank you so much for your willingness to help; you're an actual godsend. 😭 After weeks of time, loops, and back and forth, you've managed to solve my problem within just 2-3 messages. Thank you so much!

[PA]

Originally posted by Umbri:

Originally posted by PA:

Hi Umbri. I checked and don't worry, I've taken over your ticket and I will do what I can to process your refund. Also, rest assured, your refund won't be canceled and I sent you a new screenshot, you just need to confirm if the email there is an active Skrill account and that it's already verified. Thanks and my apologies for the concern this has caused you.

Thank you so much for your willingness to help; you're an actual godsend. 😭 After weeks of time, loops, and back and forth, you've managed to solve my problem within just 2-3 messages. Thank you so much!

You're very welcome, Umbri. It's my pleasure. :)

Thank you for the clear explanation, too, it helped me communicate why the refund wasn't going through and the rest were easy from there.

Message again here in the thread if you ever need something; I would be happy to assist any way I can. I check here every Mondays to Fridays.

Have a great weekend soon! :)

[S_kinwalke_r]

1.) 8003420768 (Not sure this appears in the app of my card)
2.) I don't have an account and i don't know if the person who made the payment was buyer or seller.
3.) Someone is using my card to buy in your page, the payment was rejected because i had no money but i need to report this because I'm afraid that the person who did this will still do it (with me or other persons card), or that the payment will still be attempted. I cancelled the card but they told me that you guys need to cancel this payment or order too.
Ticket/Request: 727845 (more details with a screenshot). (i send a ticket but because i have no account there i don't know if it will be answered).
I knew about this today 16/06 around 11:30 UTC-3 as soon as I saw that contact the support of my card they told me that they could cancel my card but since it is something automatic I have to contact you to cancel that payment.

[PA]

Hi Luciferness. Thank you for the prompt initiative. I will take care of your ticket and rest assured, this will indeed be canceled because we still ask for identification from buyers. Thank you also for taking care of things from your side. Refunds for this should be processed in 2-7 business days, give or take. I will contact you on the ticket if there's anything specific; thank you again.

[S_kinwalke_r]

Originally posted by PA:

Hi Luciferness. Thank you for the prompt initiative. I will take care of your ticket and rest assured, this will indeed be canceled because we still ask for identification from buyers. Thank you also for taking care of things from your side. Refunds for this should be processed in 2-7 business days, give or take. I will contact you on the ticket if there's anything specific; thank you again.

Hello! Thank you very much for your attention! I sent my response via email with what you requested.

[Not a Robot]

Hey there, I'm a new user (seller) and having issues with buyer's payments going through. I can see where the order is placed and then it says the order is canceled by the buyer. Buyer says that is not the case I believe him.
order numbers;
7744017, 7743574
7741498, 7741492

I've checked my disbursement account and it checks out ok. At least from what I can see. Any help is greatly appreciated.