"Couldn't connect to the remote computer."

[Scarlett]

My friend and I are trying to play some games in Steam Remote Play, but whatever we try, he can't connect.. everytime appears the same error: "Couldn't connect to the remote computer." we already try vpn, disabling firewall, new account, turn off and on the steam, reinstalling and nothing..

his streaming_client.exe:

Sun Feb 02 07:58:55 2020 UTC - Couldn't open C:\Users\Usuário\AppData\Roaming\Valve Corporation\SteamLink/recent_apps.txt for writing
Sun Feb 02 07:58:55 2020 UTC - Initializing player
Sun Feb 02 07:58:55 2020 UTC - Refresh rate: 59.79
Sun Feb 02 07:58:55 2020 UTC - Effective rate: 59.54
Sun Feb 02 07:58:55 2020 UTC - Video rect: 0x0 at 0,0
Sun Feb 02 07:58:55 2020 UTC - Texture rect: 1366x768 at 0,0
Sun Feb 02 07:58:55 2020 UTC - Video size: 1366x768, output size: 1366x768, overlay size: 1366x768
Sun Feb 02 07:58:55 2020 UTC - Video rect: 1366x768 at 0,0
Sun Feb 02 07:58:55 2020 UTC - Texture rect: 1366x768 at 0,0
Sun Feb 02 07:58:55 2020 UTC - Couldn't open C:\Users\Usuário\AppData\Roaming\Valve Corporation\SteamLink\app_image_312520.jpg for reading
Sun Feb 02 07:58:56 2020 UTC - Initialized player
Sun Feb 02 07:58:56 2020 UTC - Initializing SteamDatagram client
Sun Feb 02 07:58:56 2020 UTC - [SteamNetworkingSockets] Initialized low level socket/threading support.
Sun Feb 02 07:58:56 2020 UTC - [SteamNetworkingSockets] Local identity established from certificate.  We are 'steamid:76561198421744984'
Sun Feb 02 07:58:56 2020 UTC - [SteamNetworkingSockets] RelayNetWorkStatus:  avail=Attempting  config=Attempting  anyrelay=Not Attempted   (Attempt #1 to fetch config from https://api.steampowered.com/ISteamApps/GetSDRConfig/v1?appid=353380&partner=valve)
Sun Feb 02 07:58:56 2020 UTC - [SteamNetworkingSockets] Deduced universe 1 from certificate
Sun Feb 02 07:58:56 2020 UTC - [SteamNetworkingSockets] AuthStatus (steamid:76561198421744984):  Attempting  (Attempt #1 to fetch config from https://api.steampowered.com/ISteamApps/GetSDRConfig/v1?appid=353380&partner=valve)
Sun Feb 02 07:58:56 2020 UTC - [SteamNetworkingSockets] SteamNetworkingSockets lock held for 27.3ms.  (Performance warning).  SetCertificate(x2),BeginFetchNetworkConfig
Sun Feb 02 07:58:56 2020 UTC - [SteamNetworkingSockets] Pending ping measurement until network config is obtained.
Sun Feb 02 07:58:56 2020 UTC - [SteamNetworkingSockets] RelayNetWorkStatus:  avail=Attempting  config=Attempting  anyrelay=Waiting   (Attempt #1 to fetch config from https://api.steampowered.com/ISteamApps/GetSDRConfig/v1?appid=353380&partner=valve)
Sun Feb 02 07:58:56 2020 UTC - Session state Idle -> Connecting
Sun Feb 02 07:58:56 2020 UTC - Video size: 1366x768, output size: 1366x768, overlay size: 1366x768
Sun Feb 02 07:58:56 2020 UTC - Video rect: 1366x768 at 0,0
Sun Feb 02 07:58:56 2020 UTC - Texture rect: 1366x768 at 0,0
Sun Feb 02 07:58:56 2020 UTC - Couldn't open C:\Users\Usuário\AppData\Roaming\Valve Corporation\SteamLink\app_image_312520.jpg for writing
Sun Feb 02 07:58:57 2020 UTC - [SteamNetworkingSockets] Got SDR network config.  Loaded revision 257 OK
Sun Feb 02 07:58:57 2020 UTC - [SteamNetworkingSockets] Performing ping measurement
Sun Feb 02 07:58:57 2020 UTC - [SteamNetworkingSockets] RelayNetWorkStatus:  avail=Attempting  config=OK  anyrelay=Attempting   (Performing ping measurement)
Sun Feb 02 07:58:57 2020 UTC - [SteamNetworkingSockets] AuthStatus (steamid:76561198421744984):  OK  (OK)
Sun Feb 02 07:58:58 2020 UTC - Video size: 1366x768, output size: 1366x749, overlay size: 1366x749
Sun Feb 02 07:58:58 2020 UTC - Video rect: 1332x750 at 17,0
Sun Feb 02 07:58:58 2020 UTC - Texture rect: 1366x768 at 0,0
Sun Feb 02 07:59:02 2020 UTC - Video size: 1366x768, output size: 1366x768, overlay size: 1366x768
Sun Feb 02 07:59:02 2020 UTC - Video rect: 1366x768 at 0,0
Sun Feb 02 07:59:02 2020 UTC - Texture rect: 1366x768 at 0,0
Sun Feb 02 07:59:03 2020 UTC - [SteamNetworkingSockets] Failed to communicate with routing cluster 'gtpe'.
Sun Feb 02 07:59:04 2020 UTC - [SteamNetworkingSockets] Ping data good enough to make routing decisions.  First ping received 7.0s ago, great=0, good+=0, ok+=2, valid=31
Sun Feb 02 07:59:04 2020 UTC - [SteamNetworkingSockets] [#1155473983 P2P invalid] Sending P2P ConnectRequest via Steam
Sun Feb 02 07:59:04 2020 UTC - [SteamNetworkingSockets] [#1155473983 P2P invalid] Routes updated (NetworkRevisionChanged), now at revision 1.
Sun Feb 02 07:59:04 2020 UTC - [SteamNetworkingSockets] OLD: clusters:{ } routes:{ }
Sun Feb 02 07:59:04 2020 UTC - [SteamNetworkingSockets] NEW: clusters:{ gru:64 iad:168 lim:140 ord:186 scl:100 } routes:{ }
Sun Feb 02 07:59:04 2020 UTC - [SteamNetworkingSockets] [#1155473983 P2P invalid] Sending P2PRendezvous (ConnectRequest)
Sun Feb 02 07:59:04 2020 UTC - [SteamNetworkingSockets] [#1155473983 P2P invalid] Sending P2P ConnectRequest via Steam
Sun Feb 02 07:59:04 2020 UTC - [SteamNetworkingSockets] [#1155473983 P2P invalid] Sending P2PRendezvous (ConnectRequest)
Sun Feb 02 07:59:05 2020 UTC - [SteamNetworkingSockets] [#1155473983 P2P invalid] Recv P2PRendezvous
Sun Feb 02 07:59:05 2020 UTC - [SteamNetworkingSockets] [#1155473983 P2P steamid:76561198082953190] Received P2P routes, revision 1.  Contains 5 clusters and 3 routes
Sun Feb 02 07:59:05 2020 UTC - [SteamNetworkingSockets] [#1155473983 P2P steamid:76561198082953190] Received ConnectOK in P2P Rendezvous from steamid:76561198082953190.
Sun Feb 02 07:59:05 2020 UTC - [SteamNetworkingSockets] [#1155473983 P2P steamid:76561198082953190] finding route
Sun Feb 02 07:59:05 2020 UTC - [SteamNetworkingSockets] [#1155473983 P2P steamid:76561198082953190] Routes updated (RecvPeerRoutes), now at revision 2.
Sun Feb 02 07:59:05 2020 UTC - [SteamNetworkingSockets] OLD: clusters:{ gru:64 iad:168 lim:140 ord:186 scl:100 } routes:{ }
Sun Feb 02 07:59:05 2020 UTC - [SteamNetworkingSockets] NEW: clusters:{ gru:64 iad:168 lim:140 ord:186 scl:100 } routes:{ gru-gru:82 scl-scl:173 scl-gru:174 }
Sun Feb 02 07:59:05 2020 UTC - [SteamNetworkingSockets] [#1155473983 P2P steamid:76561198082953190] Sending P2PRendezvous (RoutesChanged,AckPeerRoutes )
Sun Feb 02 07:59:05 2020 UTC - [SteamNetworkingSockets] [#1155473983 P2P steamid:76561198082953190] Received P2PSessionEstablished from gru#137 (205.185.194.36:27056)
Sun Feb 02 07:59:05 2020 UTC - [SteamNetworkingSockets] [#1155473983 P2P steamid:76561198082953190] Routes updated (NewRelaySession), now at revision 3.
Sun Feb 02 07:59:05 2020 UTC - [SteamNetworkingSockets] OLD: clusters:{ gru:64 iad:168 lim:140 ord:186 scl:100 } routes:{ gru-gru:82 scl-scl:173 scl-gru:174 }
Sun Feb 02 07:59:05 2020 UTC - [SteamNetworkingSockets] NEW: clusters:{ gru:64 (session) iad:168 lim:140 ord:186 scl:100 } routes:{ gru-gru:82 scl-scl:173 scl-gru:174 }
Sun Feb 02 07:59:05 2020 UTC - [SteamNetworkingSockets] [#1155473983 P2P steamid:76561198082953190] Sending P2PRendezvous (RoutesChanged)
Sun Feb 02 07:59:05 2020 UTC - [SteamNetworkingSockets] [#1155473983 P2P steamid:76561198082953190] Received P2PSessionEstablished from scl#103 (155.133.249.194:27041)
Sun Feb 02 07:59:05 2020 UTC - [SteamNetworkingSockets] [#1155473983 P2P steamid:76561198082953190] Routes updated (NewRelaySession), now at revision 4.
Sun Feb 02 07:59:05 2020 UTC - [SteamNetworkingSockets] OLD: clusters:{ gru:64 (session) iad:168 lim:140 ord:186 scl:100 } routes:{ gru-gru:82 scl-scl:173 scl-gru:174 }
Sun Feb 02 07:59:05 2020 UTC - [SteamNetworkingSockets] NEW: clusters:{ gru:64 (session) iad:168 lim:140 ord:186 scl:100 (session) } routes:{ gru-gru:82 scl-scl:173 scl-gru:174 }
Sun Feb 02 07:59:05 2020 UTC - [SteamNetworkingSockets] [#1155473983 P2P steamid:76561198082953190] Sending P2PRendezvous (RoutesChanged)
Sun Feb 02 07:59:06 2020 UTC - GetReplies failed
Sun Feb 02 07:59:06 2020 UTC - Last CStreamTransportSteamNetworkingSocketsBase destroyed, turning off manual poll mode
Sun Feb 02 07:59:06 2020 UTC - [SteamNetworkingSockets] Service thread is not running, and manual poll mode was turned off, starting service thread.
Sun Feb 02 07:59:06 2020 UTC - Session state Connecting -> Idle
Sun Feb 02 07:59:06 2020 UTC - [SteamNetworkingSockets] Discarding inactive session scl#103 (155.133.249.194:27041) for connection 0.  ConnectionShutdown
Sun Feb 02 07:59:06 2020 UTC - [SteamNetworkingSockets] Discarding inactive session gru#137 (205.185.194.36:27056) for connection 0.  ConnectionShutdown
Sun Feb 02 07:59:06 2020 UTC - [SteamNetworkingSockets] Shutting down low level socket/threading support.

[Moreth9]

I'm getting the same issue.

[[H]]

same issue. Found any solution yet?

[artinhero]

same here. My friend can connect to me but I can't connect to him. Luckly steam likes to say sorry about that we "can't" do anything about it so just go to the group discussion for it you'll find something. Sometimes I wish I made a rating system for these companies and their support.

[Green Skeleton]

I've had to invite my friend 3-5 times for certain games, but eventually it works.

I've also found certain games will not let your friend connect if you're at the games menu. Try in game.

There's also remote play settings as well as your broadcast settings that can influence performance either by software or hardware. Like for example, use the exact number of your CPU threads and don't let it be set as "Automatic". You can try mix and matching them by either go Nvidia for example or entirely CPU or just using both.

Also I found optimizing for best quality seems to work well, but that could depend on your connection.