STEAM GROUP
Steam Family Sharing SteamFam
STEAM GROUP
Steam Family Sharing SteamFam
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IN-GAME
199,498
ONLINE
Founded
September 11, 2013
Koogie Oct 15, 2013 @ 9:16pm
Unable to Authorize Device for Family Sharing
ISSUE
An error message appears when I click on "Manage Family Sharing & Devices", the error is "Failed to get Authorized Devices (Access Denied)"

I am a Steamworks Developer, if that has any bearing on it, Maybe disabled to stop unreleased games being shared?

OS
Windows 7 - 64 Bit

STEPS
Select VIEW from the main menu
Select SETTING
Select MANAGE FAMILY SHARING & DEVICES

RESULTS
Two dialogs appear one with an error message "Failed to get Authorized Devices (Access Denied)", and the other with an empty list of Authorised Devices, with a disabled "Authorize Device"

EXPECTED
The ability to authorize a device for family sharing, excluding unreleased steam titles.
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Showing 1-4 of 4 comments
[M8] Volk Oct 16, 2013 @ 3:19am 
I have the same problem but with Failed to get Authorized Devices (no connection) and that's so strange because in fact i have internet...
Originally posted by Awkward:
I have the same problem but with Failed to get Authorized Devices (no connection) and that's so strange because in fact i have internet...
I had this issue when I attempted to authorize a computer that wasn't using the Steam Beta client, opt into the latest Steam Client beta (Settings>Account>Beta Participation), restart Steam, and that should fix it for you.
[M8] Volk Oct 16, 2013 @ 3:22pm 
Originally posted by Maulotov:
Originally posted by Awkward:
I have the same problem but with Failed to get Authorized Devices (no connection) and that's so strange because in fact i have internet...
I had this issue when I attempted to authorize a computer that wasn't using the Steam Beta client, opt into the latest Steam Client beta (Settings>Account>Beta Participation), restart Steam, and that should fix it for you.

Fixed it but not that way, thanks anyway for your time. My friend's settings were "Don't connect automatically to the chat", so when i used his account to authorize my computer, "i wasn't online" technically. The solution? Connect to the chat, try again, and authorize device.

Now both we enjoy the sharing beta, it's awesome :D
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Showing 1-4 of 4 comments
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Date Posted: Oct 15, 2013 @ 9:16pm
Posts: 4