Backup Error (2 types of error)

[Hesychius]

Hello. I have two errors while I make up a backup. The first one is when I create the backup itself (this happens to every game, it doesn't matter if it is on Steam or not) :

Program Version:

3.1.455.0
Task Type:
Backup
Time Taken:
4 seconds
Entry Count:
1 selected (1 processed)
Error Count:
1

Log
---
03:01:01 - Gathering task details
03:01:01 - Awaiting user to define output file
Output defined as "D:\"
03:01:03 - Processing "Age of Wonders III"...
File Backup - C:\Users\Username\Documents\My Games\AoW3\Profiles
2 folder(s), 11 file(s); 3.82 MB
Creating Separate Backup Archive... (03:01:04)
Performing validation checks on archive... (03:01:04)
Error: Archive failed one, or more, validation checks


AND THE SECOND HAPPENS WHEN I VALIDATE THE BACKUP ARCHIVE :

=========================
GameSave Manager
Log
=========================

Summary
---
Program Version:
3.1.455.0
Task Type:
Archive Validation
Time Taken:
1 seconds
Error Count:
1

Log
---
03:04:31 - Preparing to run validation checks on "D:\Age of Wonders III_2019-01-29_03.01.03.gsba"...

03:04:32 - Processing "Age of Wonders III"...
File Check - "C:\Users\Username\Documents\My Games\AoW3\Profiles"...
Error: File listings don't match
03:04:32 - Operation completed
---
End



Please help me with this, I have tried reinstalling, saving on different partitions, you name it.

P.S. : in the past I was able to make a full backup of my saved games without problems (around 2015)

THANKS!

[InsaneMatt]

Do you have any non-standard characters in your Windows username? Examples of which would be á, é, í, ó and non-latin based languages (such as Russian, Japanese, etc).

The v3.x branch of GSM has issues with such things.
A potential fix for this would be to run GSM in a directory that doesn't have such characters (such as "C:\GameSave Manager") and use the Modify Variables option on the Main Menu to use a different 'caching' directory than the default.

[Hesychius]

Well, no, I don't have non-standard characters in my Windows username or in the path to the program. The path is : C:\Program Files (x86)\GameSave Manager v3 . I also want to mention that I have installed it.

I have files and folders with non-standard characters in my computer in general (music,movies or books).

[InsaneMatt]

Could you send me backup which "fails" the validation checks?
Send it to insanematt [at] gamesave-manager.com (or through Discord if you wish, invite link on the GSM website).

[Hesychius]

Ok, I will send you an e-mail with the backup file.

[InsaneMatt]

I've had a look at the backup archive you emailed me, but cannot find anything that would cause a 'failed validation' error.

Let's try some troubleshooting steps...

1. Confirming the backup's contents

• Open GameSave Manager and select 'Make a backup' from the Main Menu
  
• Expand the entry titled 'Age of Wonders III'
  
• Click onto the child entry titled 'C:\Users\Username\Documents\My Games\AoW3\Profiles'
  
• From the 'Files' section of the right-hand panel, confirm the following are listed (where %Profile% is your game profile's name):
  

  %Profile%\SAVES\1.ACG
  %Profile%\SAVES\110.ACG
  %Profile%\SAVES\2.ACG
  %Profile%\SAVES\3.ACG
  %Profile%\SAVES\4.ACG
  %Profile%\SAVES\5.ACG
  %Profile%\SAVES\9.ACG
  %Profile%\SAVES\AUTOSAVE_SP.ACG
  %Profile%\SAVES\AUTOSAVE_SP.~ACG
  %Profile%\%Profile%.APD
  %Profile%\%Profile%.APS
  

  Does GameSave Manager list all of the above? Does it list any files that I did not list here?

2. Manually cleaning the caching path

• While GameSave Manager is closed, hold the Windows Key on your keyboard and press R
  
• A 'Run' dialog will now appear. Enter '%appdata%' into it's 'Open' field and press Enter
  
• From within the Windows Explorer window that was just opened, double-click onto the 'GameSave Manager 3' folder.
  
• Delete the '$$ CacheDir $$' folder
  
• Start GameSave Manager and attempt your backup once more

3. Changing the caching directory

• Open GameSave Manager and select 'Modify Variables' from the Main Menu
  
• From within the dialog window that is now open, tick the 'Customise the caching directory' checkbox
  
• A new field and Browse button will now be shown. Click said Browse button
  
• Select a new directory you wish to use as your 'caching' directory (I'd recommend something simple like 'C:\GSM_CACHE' for testing purposes) and then click OK to close the dialog
  
• Restart GameSave Manager and attemp your backup once more

[Hesychius]

Step 2 and 3 worked for me (combined), now the backup is done without errors and it validates without errors. Thanks a million!!!

[Hesychius]

"%Profile%\SAVES\1.ACG
%Profile%\SAVES\110.ACG
%Profile%\SAVES\2.ACG
%Profile%\SAVES\3.ACG
%Profile%\SAVES\4.ACG
%Profile%\SAVES\5.ACG
%Profile%\SAVES\9.ACG
%Profile%\SAVES\AUTOSAVE_SP.ACG
%Profile%\SAVES\AUTOSAVE_SP.~ACG
%Profile%\%Profile%.APD
%Profile%\%Profile%.APS
Does GameSave Manager list all of the above? Does it list any files that I did not list here? "


Yes, the program lists exactly those entries. But if the folder is viewed with Windows Explorer there aren't any APD or APS files .