Todas as discussões > Fóruns Steam > VAC Discussion > Detalhes do tópico
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noob king 1/out./2023 às 16:28
a history of false VAC bans (we deserve better)
As a CS2 beta player who was unfortunately given a false VAC ban a day before the full launch; I've been on a desperate search to learn more about how this could happen and what my options are.

In short: it's disappointing and we should demand better.

However, the point of this post is not for pity, but rather to share the eye opening stories I've found from several people who had their bans reversed after weeks, months and in a few cases... years. That leads to the question: how many gave up before they were given justice?

WHAT'S THE PROBLEM?
When you're VAC banned, there is no appeal process. Every support request that's filed leads to the same automated response which ends with your request being closed.

Escrito originalmente por Steam Support:
I understand your concern

However, your account, or an account using the phone number tied to your account, has connected to a VAC protected server while running cheat software, resulting in a VAC ban on your account. Even if you were unaware of cheats being used or were not using the account at the time the cheat was detected, VAC bans are permanent and we cannot remove them at Steam Support, nor do we offer an appeal system or disclose the detected cheat(s) which led to the ban. [...]

Because we have provided all the information we have for your VAC ban I'm closing this help request. If you have an unrelated issue please create a new help request, but please note, future help requests about your VAC ban may be closed without a reply.

This is arguably the worst part. False positives in an anti-cheat are understandable, but having no way to appeal or reach someone who has the ability to investigate the ban is unacceptable. The language at every turn is one of hopelessness and is where I believe we should be afforded some basic respect as paying customers.

RECENT BAN DATA
Convars[convars.com] is a popular website that keeps a log of recent ban data. As of 2023, there was a CS:GO ban spike on May 22nd[imgur.com] (878 total bans) and subsequently a month later a reversal spike on April 26th[imgur.com] (353 total reversed bans). Evidence that false bans are still a reoccurring theme.

VALVE ADMISSIONS
In 2014, a Valve employee shares that "an error on our servers caused several accounts to be erroneously suspended for a cheating infraction by our automated systems." In this case it does appear to have been correctly quickly, which is great. https://steamcommunity.com/app/730/discussions/0/558747287497644024/

In 2016, Valve admitted that an external software called Timer Resolution was the cause for detection and subsequent ban of at least 100 users. It's unknown how long it took for the corrective measures to be taken. https://www.reddit.com/r/GlobalOffensive/comments/4ppkzl/false_vac_bans_for_timerresolution_reversed/

Since then, it doesn't look like Valve has publicly commented on false VAC ban waves, as all the reversed VAC bans from individual stories below were handled either automatically after an unacceptable amount of time, or required consistent nagging of Valve staff over the course of weeks and months any where except through the official support channels.

REVERSED BANS


PLEADING FOR JUSTICE
Being VAC banned is a humiliating process, especially when you're innocent. The harassments starts the second you speak up. For the sake of everyone in this position, I'd like to advocate for more communication from Valve in regards to a formal process of appeal, or guarantee that an actual human will review every VAC ban that occurs in some sort of reasonable time window.

A NEW FALSE BAN WAVE?
With the CS2 launch, a fresh ban wave on September 28[imgur.com] (1,365 total bans) has emerged with several claiming false positive bans, myself included. It's been a week so far, and with no human response we're left wondering if we'll actually get the justice of a manual review to these bans, or if we're in for a year long fight like some of the unlucky ones before us.
Última edição por noob king; 1/out./2023 às 16:38
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Exibindo comentários 31–45 de 144
akiuara 1/out./2023 às 20:39 
Escrito originalmente por Wrongfully Convicted:
As a CS2 beta player who was unfortunately given a false VAC ban a day before the full launch; I've been on a desperate search to learn more about how this could happen and what my options are.

In short: it's disappointing and we should demand better.

However, the point of this post is not for pity, but rather to share the eye opening stories I've found from several people who had their bans reversed after weeks, months and in a few cases... years. That leads to the question: how many gave up before they were given justice?

WHAT'S THE PROBLEM?
When you're VAC banned, there is no appeal process. Every support request that's filed leads to the same automated response which ends with your request being closed.

Escrito originalmente por Steam Support:
I understand your concern

However, your account, or an account using the phone number tied to your account, has connected to a VAC protected server while running cheat software, resulting in a VAC ban on your account. Even if you were unaware of cheats being used or were not using the account at the time the cheat was detected, VAC bans are permanent and we cannot remove them at Steam Support, nor do we offer an appeal system or disclose the detected cheat(s) which led to the ban. [...]

Because we have provided all the information we have for your VAC ban I'm closing this help request. If you have an unrelated issue please create a new help request, but please note, future help requests about your VAC ban may be closed without a reply.

This is arguably the worst part. False positives in an anti-cheat are understandable, but having no way to appeal or reach someone who has the ability to investigate the ban is unacceptable. The language at every turn is one of hopelessness and is where I believe we should be afforded some basic respect as paying customers.

RECENT BAN DATA
Convars[convars.com] is a popular website that keeps a log of recent ban data. As of 2023, there was a CS:GO ban spike on May 22nd[imgur.com] (878 total bans) and subsequently a month later a reversal spike on April 26th[imgur.com] (353 total reversed bans). Evidence that false bans are still a reoccurring theme.

VALVE ADMISSIONS
In 2014, a Valve employee shares that "an error on our servers caused several accounts to be erroneously suspended for a cheating infraction by our automated systems." In this case it does appear to have been correctly quickly, which is great. https://steamcommunity.com/app/730/discussions/0/558747287497644024/

In 2016, Valve admitted that an external software called Timer Resolution was the cause for detection and subsequent ban of at least 100 users. It's unknown how long it took for the corrective measures to be taken. https://www.reddit.com/r/GlobalOffensive/comments/4ppkzl/false_vac_bans_for_timerresolution_reversed/

Since then, it doesn't look like Valve has publicly commented on false VAC ban waves, as all the reversed VAC bans from individual stories below were handled either automatically after an unacceptable amount of time, or required consistent nagging of Valve staff over the course of weeks and months any where except through the official support channels.

REVERSED BANS


PLEADING FOR JUSTICE
Being VAC banned is a humiliating process, especially when you're innocent. The harassments starts the second you speak up. For the sake of everyone in this position, I'd like to advocate for more communication from Valve in regards to a formal process of appeal, or guarantee that an actual human will review every VAC ban that occurs in some sort of reasonable time window.

A NEW FALSE BAN WAVE?
With the CS2 launch, a fresh ban wave on September 28[imgur.com] (1,365 total bans) has emerged with several claiming false positive bans, myself included. It's been a week so far, and with no human response we're left wondering if we'll actually get the justice of a manual review to these bans, or if we're in for a year long fight like some of the unlucky ones before us.
RIP skins lfmao.
#31
HikariLight 1/out./2023 às 20:47 
In the last 6 months, of the thousands of VAC bans applied to accounts only around less than a dozen turned out to false bans.
Cheaters will try and find what ever they can to try and make themselves look innocent.

IF your ban is a false ban, all you need to do is WAIT and it will vanish on its own IF it is a false ban.
Última edição por HikariLight; 1/out./2023 às 20:47
#32
Silicon Vampire 1/out./2023 às 22:11 
Escrito originalmente por HikariLight:
In the last 6 months, of the thousands of VAC bans applied to accounts only around less than a dozen turned out to false bans.
Cheaters will try and find what ever they can to try and make themselves look innocent.

IF your ban is a false ban, all you need to do is WAIT and it will vanish on its own IF it is a false ban.

Wow. That seems like it was pulled right out of your ass.
#33
SpeedFreak1972 1/out./2023 às 22:42 
Why am I not surprised thar OP has a ban? Won't say false bans don't happen, but name me a flawless system.
Última edição por SpeedFreak1972; 1/out./2023 às 22:46
#34
76561198407601200 1/out./2023 às 23:59 
Escrito originalmente por Wrongfully Convicted:
Escrito originalmente por Gold:
Actual cases of false positives doesn't make your case a false positive too. No one here has to give you even a fraction of the attention you want, don't expect to be heard.
Didn't say it did. I'm advocating for change.
You've simply posted publicly accessible and commonly known data. Advocate for change all you like but the bans are permanent.
#35
GK | Leviathan 2/out./2023 às 0:25 
RIP that 19 year service 💀
#36
Onkel_Joakim [DK] 2/out./2023 às 3:23 
It's kind of wild seeing the resentment here. We don't know the whole truth, and there is a lot of jumping to conclusions. No system is perfect, not even VAC. I agree there has to be a appeal system. If Valve wants me so write a essay on why cheating is bad in a 1000 words or in Mandarin i'd do it.
I wish Valve would tell me the reason for the ban I have (other than the standard you've been a naughty boi).
I think I know why, but I just want closure. I know I'll never get the ban lifted and that's fine, I have accepted that. The not knowing why or how has made me dislike Valve, but I will never stop using steam.
#37
VaLiuM 2/out./2023 às 3:28 
Escrito originalmente por Onkel_Joakim DK:
The not knowing why or how has made me dislike Valve, but I will never stop using steam.
They don't do unique ban messages, VAC comes, knocks on your door and K.O.'s you, that's how it works. The how and why is all listed in the pinned VAC information thread, it has all the info in it.
#38
SpeedFreak1972 2/out./2023 às 3:35 
There's a reason why vac doesn't give specifics about a ban it would help devs of cheats greatly if they know what vac specifically detects. Also VAC bans are give for one thing detected cheats ... game bans can have several reasons Vac only 1
Última edição por SpeedFreak1972; 2/out./2023 às 3:39
#39
VaLiuM 2/out./2023 às 3:40 
@OP

I don't know about your case specifically but if you think you got a wrongful ban, then keep fighting to get it corrected. I have no business with cheaters, i actually despise them because they ruin so many games, people shell out actual money to get good gaming experiences and cheaters ♥♥♥♥ about it all over the place.

Yes, false bans do happen, since the beginning of VAC but they usually get lifted / corrected in a decent timeframe. No system is perfect.
#40
C²C^Guyver |NZB| 2/out./2023 às 4:05 
Fighting to get it corrected? Incorrect VAC bans are automatically removed by the system itself. Where does the user "fighting to get it corrected" become part of that equation exactly? Oh, they don't.

Also, I don't know if this has been brought up because I didn't read the entire thread but, the OP saying "My account was banned just days before the release." is completely irrelevant because the bans are delayed. As such, the infraction could have happened days, weeks, or even months ago.
#41
VaLiuM 2/out./2023 às 4:12 
Escrito originalmente por C²C^Guyver |NZB|:
Fighting to get it corrected? Incorrect VAC bans are automatically removed by the system itself. Where does the user "fighting to get it corrected" become part of that equation exactly? Oh, they don't.

Well, if i'm ever banned, for wrong reasons, i'd usually would not simply give up on it. Does that sound better? Yes, i believe, if a ban was wrongly made, you should get your account back in good standing. It's not just some random name on the internet, there are real people behind accounts.

In regard to support, what OP quoted, i would assume they get thousands of excuses daily, it's only natural they are fed up at some point.
#42
C²C^Guyver |NZB| 2/out./2023 às 4:17 
Escrito originalmente por Onkel_Joakim DK:
It's kind of wild seeing the resentment here. We don't know the whole truth, and there is a lot of jumping to conclusions. No system is perfect, not even VAC. I agree there has to be a appeal system. If Valve wants me so write a essay on why cheating is bad in a 1000 words or in Mandarin i'd do it.
I wish Valve would tell me the reason for the ban I have (other than the standard you've been a naughty boi).
I think I know why, but I just want closure. I know I'll never get the ban lifted and that's fine, I have accepted that. The not knowing why or how has made me dislike Valve, but I will never stop using steam.
You've never been able to appeal a appeal a VAC ban. Why? Because as I stated above, if it's incorrect it gets automatically removed. Posting here is completely pointless because no one here can remove a VAC ban. Not even Steam Support can remove it so thinking that normal Steam users can, is foolish. They won't tell you exactly what cheat was detected because it would only help cheat developers.

https://help.steampowered.com/en/faqs/view/647C-5CC1-7EA9-3C29#appeal

https://help.steampowered.com/en/faqs/view/647C-5CC1-7EA9-3C29#reason

The first link tells you why you can't appeal it, the second one tells you why they won't tell you what was detected.
#43
SpeedFreak1972 2/out./2023 às 4:19 
Problem is that support can't do anything they can't remove bans ... they just don't have permissions to do so at least not vac or game bans forum bans and community bans are a different thing.
#44
C²C^Guyver |NZB| 2/out./2023 às 4:19 
1 VAC ban on record | Info
938 day(s) since last ban

Also Joakim, that ban is correct or it would have been automatically removed a long time ago. It will never be removed. That's why they tell you that VAC bans are permanent.
Última edição por C²C^Guyver |NZB|; 2/out./2023 às 4:21
#45
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