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And you won't get anywhere, Steam Support does not have the power to remove VAC bans. Valve does not accept appeals.
That wording makes it sound like you didn't create the account. Keep in mind if you got the account from someone else the only thing support will do is permanently restrict the account.
Make a new account and move on.
Right on your profile, for over a month:
1 VAC ban on record | Info <<<<-----
46 day(s) since last ban
VAC bans are permanent, non-negotiable, and cannot be removed by Steam Support.
https://help.steampowered.com/en/faqs/view/571A-97DA-70E9-FF74
------------------------------------------------------
Why was I VAC banned?
VAC bans are applied when an account, or an account using the phone number tied to other accounts, connects to a VAC-secured server while running cheat software.
Valve Anti-Cheat regularly checks the game files of all users connected to Valve's servers to ensure third party software is not being used which gives players an advantage. If software of this kind is detected a VAC ban will be issued.
Can you tell me what program or software caused my VAC ban?
No. We do not disclose the cheats that were detected while connected to a VAC-secured server that resulted in a VAC ban. We have detailed records for each VAC ban, however, releasing this information would only benefit cheat developers. The VAC team regularly investigates claims of false VAC bans to increase the effectiveness of Valve Anti-Cheat.
https://help.steampowered.com/en/faqs/view/647C-5CC1-7EA9-3C29
so, a VAC ban is due to detected cheating. that's the only reason. it flagged a cheat a long time ago.
if it was incorreect, it would have been removed at the ~10 day mark, give or take.automatically.
so there's nothing that can be done, there is no appeal, or unban. first time infraction is a lifetime ban.
so if you want to play on the game you got vac banned from again, you have to make a new account, this one won't ever play on those servers again.
you can play on servers that have vac disabled, though
If that was true your account wouldn't be banned right now.