My account got hacked and I got a Game Ban from Lost Ark. I can't seem to get Amazon to help

[Ironman ☠ (Aqua Boomer!)]

Back in June my steam account got hacked by someone in China. They downloaded Lost Ark and committed some sort of fraud or cheated or something. Anyhow now I have a ban on my account for something I didn't do. At first I didn't think much of it, and I didn't realize people could see it. Now it has become a source of embarrassment, and I have literally been harassed in other games from people who view my steam profile.

I myself have never played Lost Ark. I have tried contacting steam support, but they just blow me off and tell me to reach out to the developer. I have tried contacting Amazon Games and they are useless. They either tell me I committed fraud, and that the ban stays, or that I have to go back to steam.

It seems this happened to quite a few other people. Has anyone had luck getting the ban removed? Any tips? I am little disappointed in Valve/Steam and their lack of customer support.

Thanks in advance.

[cSg|mc-Hotsauce]

Originally posted by Ironman ☠ (Aqua Boomer!):

My account got hacked and I got a Game Ban from Lost Ark. I can't seem to get Amazon to help

Back in June my steam account got hacked by someone in China. They downloaded Lost Ark and committed some sort of fraud or cheated or something. Anyhow now I have a ban on my account for something I didn't do. At first I didn't think much of it, and I didn't realize people could see it. Now it has become a source of embarrassment, and I have literally been harassed in other games from people who view my steam profile.

I myself have never played Lost Ark. I have tried contacting steam support, but they just blow me off and tell me to reach out to the developer. I have tried contacting Amazon Games and they are useless. They either tell me I committed fraud, and that the ban stays, or that I have to go back to steam.

It seems this happened to quite a few other people. Has anyone had luck getting the ban removed? Any tips? I am little disappointed in Valve/Steam and their lack of customer support.

Thanks in advance.

Game bans have nothing to do with VAC or this forum.

Amazon already told you their response.

It remains permanent...

Consequences and Enforcement

You are responsible for all actions that occur under your account. In the event you receive a warning, penalty, suspension, or other disciplinary action, please know that we do not make these decisions lightly. We take these actions because we want to ensure the community stays welcoming for everyone.

https://www.amazon.com/gp/help/customer/display.html?nodeId=GK4QHHHAC82SQTS8

Valve will tell you the exact same thing if it was a ban from them.

[Ironman ☠ (Aqua Boomer!)]

I'm getting punished for something that I didn't do. Someone literally hacked my account. So yes I understand the policy, but valve and the developers they allow on steam shouldn't punish people for account hacks. I went through the account recovery process with steam and they verified that my account had in fact been hacked.

[Pscht]

Originally posted by Ironman ☠ (Aqua Boomer!):

I'm getting punished for something that I didn't do.

You DID do something. You gave away your login details. Nobody would "hack" your account. If they could do that they'd go for Steam itself directly.

The only thing special about your account is the age, anyway. And someone who wants that can just buy an account (disclaimer: I don't condone buying accounts).

[cSg|mc-Hotsauce]

Originally posted by Ironman ☠ (Aqua Boomer!):

I'm getting punished for something that I didn't do. Someone literally hacked my account. So yes I understand the policy, but valve and the developers they allow on steam shouldn't punish people for account hacks. I went through the account recovery process with steam and they verified that my account had in fact been hacked.

Rule 1: Account security is your responsibility. Anything that happens on the account regardless of who was using it at the time of the infraction, the fault lies with the owner of the account.

Every company has this exact policy in place.

[ReBoot]

Originally posted by Ironman ☠ (Aqua Boomer!):

I'm getting punished for something that I didn't do. Someone literally hacked my account.

No, they literally didn't.

Getting punished for not doing something ain't too unfair: you didn't keep your account secure! If you let strangers into your home and they clear it out, your home insurance won't pay either. Learn from your mistake, keep your account(s) secure in future.

[Ironman ☠ (Aqua Boomer!)]

They did hack or steal my account. They tried to get into my email as well. I am not sure how they got my password other than brute force? Security breach? I did have several log in attempt notifications, and eventually a password change notification I have never given my account information out. Whomever it was changed my language preferences, downloaded lost ark, and committed some kind of fraud. I am assuming they tried to purchase something ? I can't get details of what happened from amazon, other than fraud.

I'm not asking to be allowed to play lost ark. . But I am getting ♥♥♥♥ from other players in games who view my account. People get hacked /information stolen fairly frequently. People make mistakes. There should be a way to reconcile it.

[ReBoot]

You have made a mistake. You aren't aware of having made a mistake and that's fine. Obviously, you woudln't have made a mistake if you knew you were making a mistake. But you didn't.

To err is human, to learn from one's mistakes is divine. To ride one's own god complex, assuming oneself to be infailable, now that's moronic.

[Ironman ☠ (Aqua Boomer!)]

Originally posted by ReBoot:

Originally posted by Ironman ☠ (Aqua Boomer!):

I'm getting punished for something that I didn't do. Someone literally hacked my account.

No, they literally didn't.

.

I don't know how they got my password. I have never given my account details to anyone else.

[ReBoot]

Originally posted by Ironman ☠ (Aqua Boomer!):

I don't know how they got my password.

I'm not an idiot, I understood that a couple posts ago!

Originally posted by Ironman ☠ (Aqua Boomer!):

I have never given my account details to anyone else.

None you know of, that is. You are a human, not a god. Humans are failable and it's entirely possible to make a mistake you're not aware of.

[Ettanin]

there are multiple ways to give away your credentials without being aware of it:

1) Malware. Can be keylogger, screen scraper, mouse movement tracker or even something specialized like cookie or token stealers. Sophisticated malware that steals Steam login tokenfiles is rare but exists. Don't download suspicious files, don't open suspicious attachments and DO block ads because ad networks like Google do not care about what they deliver (Malvertisement).

2) Phishing. Third-party sites not endorsed by Valve, especially those sites that perform skin sale and gambling, or sites simulating certain types of competitions are sites that you can expose your login credentials to. Those even break Steam Guard by simulating the login dialog and letting a bot forward the input. They often nab a second Steam Guard code by simulating an input failure on the first one to either alter or remove that form of protection.
( https://www.nme.com/news/gaming-news/steam-users-are-being-targeted-with-a-sophisticated-hacking-scam-3309291 )

This is often accompanied with other forms of scams (accidential reporting or voting for a team).

[Ettanin]

in either case, the onus is on the user to ensure the credentials do not fall into the wrong hands and therefore, any kind of account restriction is legitimate even if the violation that was punished by that restriction happened while an account was compromised.

[Hellgod]

help to lost ark, I've been playing for a long time, but my ID is adittt113, the lutera server can't access the auction house. I'm having a really hard time increasing my gear score because I can't buy or sell the items I need to further increase my gear score. This is a game. Lost Ark is free to play so please thank us for the Lost Ark team

[Vamp]

Originally posted by radityac93:

help to lost ark, I've been playing for a long time, but my ID is adittt113, the lutera server can't access the auction house. I'm having a really hard time increasing my gear score because I can't buy or sell the items I need to further increase my gear score. This is a game. Lost Ark is free to play so please thank us for the Lost Ark team

You can just make your own thread about it, no need to post in old existing threads.
also that's not VAC related so you're in the wrong forum.

[cSg|mc-Hotsauce]

Originally posted by radityac93:

help to lost ark, I've been playing for a long time, but my ID is adittt113, the lutera server can't access the auction house. I'm having a really hard time increasing my gear score because I can't buy or sell the items I need to further increase my gear score. This is a game. Lost Ark is free to play so please thank us for the Lost Ark team

Because Lost Ark has its own Trusted Status for their game...

https://www.amazongames.com/en-us/support/lost-ark/articles/account-restrictions

Blame the bots.

[Patology | MYSZOR]

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