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https://support.steampowered.com/kb_article.php?ref=7849-RADZ-6869&l=
No one on the forums can remove nor investigate a ban. Only falsely applied VAC bans are removed automatically by the system at a later time.
Known cheats were detected on the computer when the account connected to a vac server. A cheat is any program that alters protected game files, it does not have to give an advantage (skin changers, 3rd party crosshair mods, etc).
You are responsible for the security of the account and what is on the computer(s) the account uses. It does not matter who was using the account to cheat. Bans are not instant, whatever you were doing at the time of the ban being applied is unlikely to be the cause of it.
Steam/Valve will not release any information about what was detected, that information will only help those that cheat and make cheats.
Please read the linked material and click the INFO link next to your ban notice on your profile for more information.
VAC bans are delayed from the time of the detection to the time that the ban is actually applied. What you were doing when the ban was applied, is also irrelevant.
https://support.steampowered.com/kb_article.php?ref=4044-qdhj-5691
all VAC bans come from the detection of a known cheat, whether it is used on the account itself or some sort of sharing has occurred (account, library or phone number).
Users are responsible for the security of the account and all activity on the account.
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Note:
VAC does not ban based on reports. Such data is only used for tracking and statistics purposes.
https://support.steampowered.com/kb_article.php?ref=1010-TOKN-8461&l=english
Anyway Steam Support can and will not remove VAC bans. Posting here will also not remove your permanent VAC ban.
Since this ban is part of the last VAC wave and its still there, you can be sure it will stay forever.
Of course if you were banned by idiot players 1st then it turned into a VAC ban well you can kiss that account goodbye.
https://support.steampowered.com/kb_article.php?ref=7849-RADZ-6869