PUBG False Game VAC-Banned

[Ady]

I've been playing this game clearly since the early alpha days, I've already have more than 1100 hours in this game. Today I woke up, and got greeted by a little steam window, that I got banned in PUBG, permanently. By no apparent reason. Support says that I violated the TOS, but I don't know how, or when. I can't really find a solution to lift the ban, even if it was wrongful. My ban was occured on 2019-05-14 05:22:48 KST wich is 2019-05-13 22:22:48 in GMT, wich is my timezone. We were playing a squad FPP game with my mates, and at the end of the match, everyone of us crashed, stuck on the loading screen, then alt + f4'd and went to sleep. Next day I found out that I got banned. I have the replays for evidence, I didn't use any third-party-software or macros or any such thing, my squad mates can prove that too, even if it doesn't worth nothing. It's really frustrating that I don't know the reason, or when, or how did I do something to violate the TOS, or how can I clarify myself, to fix this misunderstanding. I've been using steam for nearly 10 years, and I never got any kind of violation ban, and now, there is the perma ban on my account and can't really do anything about it, I can't even get the reason or anything.

Is anybody experienced similar issue to mine, or have any recommendations or tips to this?

Thank you for your comments in advance.
My Steam profile is: adyday https://steamcommunity.com/id/Adyday/
My Pubg profile is: Adyzon https://pubg.op.gg/user/Adyzon

[☯Rub A Dub Nub☯™]

Ady님이 먼저 게시:

I've been playing this game clearly since the early alpha days, I've already have more than 1100 hours in this game. Today I woke up, and got greeted by a little steam window, that I got banned in PUBG, permanently. By no apparent reason. Support says that I violated the TOS, but I don't know how, or when. I can't really find a solution to lift the ban, even if it was wrongful. My ban was occured on 2019-05-14 05:22:48 KST wich is 2019-05-13 22:22:48 in GMT, wich is my timezone. We were playing a squad FPP game with my mates, and at the end of the match, everyone of us crashed, stuck on the loading screen, then alt + f4'd and went to sleep. Next day I found out that I got banned. I have the replays for evidence, I didn't use any third-party-software or macros or any such thing, my squad mates can prove that too, even if it doesn't worth nothing. It's really frustrating that I don't know the reason, or when, or how did I do something to violate the TOS, or how can I clarify myself, to fix this misunderstanding. I've been using steam for nearly 10 years, and I never got any kind of violation ban, and now, there is the perma ban on my account and can't really do anything about it, I can't even get the reason or anything.

Is anybody experienced similar issue to mine, or have any recommendations or tips to this?

Thank you for your comments in advance.
My Steam profile is: adyday https://steamcommunity.com/id/Adyday/
My Pubg profile is: Adyzon https://pubg.op.gg/user/Adyzon

you wrote a lot but failed to read anything. Its a GAME and and NOT for the VAC discussions

[Wolf Knight]

you have a GAME ban, not a vac ban. pubg doesnt use vac

visit the PUBG forum/website to find out how to file an appeal. game bans have nothing to do with this forum

[Ady]

Yes, you're right. But on PUBG reddit, or PUBG forums, it's forbidden to talk about ban appeals, so I can't go anywhere to discuss this matter.

[Mr.Kim]

This is nothing you can do about Game Ban by PUBG in this forum section and anywhere else. Contact or visit to PUBG Support site and submit a ticket about your Game Ban. https://support.pubg.com/hc/en-us/requests/new

[Wolf Knight]

you dont discuss it, you ask where to file an appeal. thats all you need to do
https://pubgsupport.zendesk.com/

[Ady]

Mr.Kim님이 먼저 게시:

This is nothing you can do about Game Ban by PUBG in this forum section and anywhere. Contact or visit to PUBG Support site and submit a ticket about your Game Ban. https://support.pubg.com/hc/en-us/requests/new

I already did, but sadly, they just bombard me with the same sample texts that nothing can be done and thats it.

I know its a game dev ban, not a VAC, just VAC logged, or what. Steam support page says if the developer gives false bans, then they take away the right from PUBG corp. to ban people, or handle the issue themselves.

Quote from a mail
"Thank you for contacting PUBG support.

Your account has been double checked and there is evidence of violations in the terms and services of the game. Therefore, the anti-cheat solution has put your account to restriction.

Our team constantly checks for any false positives and if found, we handle those accordingly. Therefore, we do not provide any retests or rechecks of restrictions.

We apologize but there is nothing more we can do in this situation. Also, please understand that we cannot provide any exact details on what caused the infraction due to security reasons.

We understand that this is an unfortunate situation, but this is the most information that we are able to provide you with.
"

[Mr.Kim]

In that case, you have to wait until get result. If they will not to respond, there is nothing you can do.