[Resolved] Can't confirm anything (white screen)

All Discussions > Steam Forums > Steam Mobile > Topic Details

Hafas Apr 17, 2016 @ 3:25am

Since two days ago, whenever I put something on the market or create a trade, I can't confirm it any more.
The Steam Mobile App just gives me a white screen on the confirmation page (pic[i.imgur.com]).
Occasionally I get a Access Denied error message instead (pic[i.imgur.com].
I've been using the App since the Beta, and hadn't had that problem before.
I am not trade banned or something like that, and the App has access to the Internet, since I still get the push notifications whenever I log in, create a trade or put an item in the market.
I already created a Steam Support Ticket but as it is known, it can take some time.
I hope someone can help me, since I'd like to continue trading again.

Thanks & Sincerely
-Hafas

Last edited by Hafas; Apr 17, 2016 @ 10:50am

< >

Showing 1-15 of 19 comments

goodone Apr 17, 2016 @ 3:54am

try deleting app's cache.

Hafas Apr 17, 2016 @ 4:12am

Originally posted by goodone:
try deleting app's cache.

I've considered it, but if I'm not mistaken, I'll have to resetup the App and I'll have to deal with escrow for 7 days, right?
If so, I'll just wait and hope for Steam Support to respond.

goodone Apr 17, 2016 @ 5:01am

actually, deleting an app cache should not change anything regarding its attained functionality, but I'm not 100% sure. I'm not an Android fan that much to know its guts that well. I'm also guessing it's an Android, as most ppl have such issues on Android.

does deleting cache on any other app that requires logging remove login state? u can try with whatever app u have that doesn't pose a risk.

I wouldn't be surprised that deleting cache just removed cache, aka, not vital app data.

Last edited by goodone; Apr 17, 2016 @ 5:19am

Hafas Apr 17, 2016 @ 5:44am

Originally posted by goodone:
actually, deleting an app cache should not change anything regarding its attained functionality, but I'm not 100% sure. I'm not an Android fan that much to know its guts that well. I'm also guessing it's an Android, as most ppl have such issues on Android.

does deleting cache on any other app that requires logging remove login state? u can try with whatever app u have that doesn't pose a risk.

I wouldn't be surprised that deleting cache just removed cache, aka, not vital app data.

Actually it's called "Clear Data" on Android, and it basically sets an App back to its original state, as if I would uninstall, and reinstall the App, which (I fear) will require me to register this device as a new device with all its draw backs.
If Steam Support isn't responding within a week, I'll just have to do this, I suppose, and hope that it will actually solve my problem.

goodone Apr 17, 2016 @ 8:36am

no, no, there's another option, not clear data. I mean cache. there should be a "clear cache" option, or something in that context, lower in that menu.

if you decide resetting the app, yeah, it will count as actually a new device. u ought to deactivate steam guard mobile authentication before you do that, as you don't want to run into a state of deactivated app but enabled steam guard, which will put u in a rather bad spot, and may result in a support call.

in any case, this is all another typical Android case. Java was never a great programming language, and Android is a pure example how crappy it can get.

Hafas Apr 17, 2016 @ 9:20am

Originally posted by goodone:
no, no, there's another option, not clear data. I mean cache. there should be a "clear cache" option, or something in that context, lower in that menu.

Wow. I never saw that option, even though I've been using Android for half a decade now. Cleared the cache, but the issue is still unresolved.

Originally posted by goodone:
if you decide resetting the app, yeah, it will count as actually a new device. u ought to deactivate steam guard mobile authentication before you do that, as you don't want to run into a state of deactivated app but enabled steam guard, which will put u in a rather bad spot, and may result in a support call.

I just went to where the option is supposed to be (Steam Guard -> Below the code), but it's just empty (except the code is).
So I decided the check other menu options.

Steam Guard: Only the code and my loginname is being displayed.
Confirmations: White screen
Chat: "Chat is offline"
Notifications > New comments: Access Denied
Notifications > New gifts: Access Denied
Shop > Account details: Communication-Error to Steam-Servers
Community > Market: Says I have no active offers, and that I should log in
Library: empty (just the blue background)
Support: Communication-Error to Steam-Servers

So it seems, that the mobile app is acting, like i am not logged in. That explains everything actually.
What happens, if I choose to Sign out?

goodone Apr 17, 2016 @ 10:09am

actually, that's another bad scenario... and from what i know, behaves erratically. in theory, u should be able to sign back into it without being required for the code. buuuut... since you have issues with the app, who knows what may happen.

did u try restarting the phone? if that doesn't help, and you have no other phone to add to ur account's steam guard, so u could try this sign out thingy, while still having functional guard codes to add a new phone and then actually use new phone codes to resign into this one, in case it asks for them, i would suggest that you simply remove the authenticator from ur account using steam client if nothing else works [in hope u still have the revocation code for this process] and then reset the app.

please do tell what u eventually come up doing and how it went. this feedback is precious to other users, as u can imagine.

Hafas Apr 17, 2016 @ 10:48am

Okay I've got it. Signing out and in again, fixed everything.
I was surprised, that the codes are still being generated, even logged off. While logging in, a code hasn't been requested anyway.

Thanks goodone for your time and your support. It was very helpful.

goodone Apr 17, 2016 @ 12:27pm

I'm glad I was of help. take care.

¬G.P¬ мเиเ קµяקℓэ ( ͡° ͜ʖ ͡°) Apr 23, 2017 @ 9:11pm

Originally posted by HypR:
when i signned out the sign in page was white

is it working now for u? are u able to log in normally? i just started having issues with the mobile app, it says that there was an error communicating with the steam server, somthing like that, and tells me to check connection and retry, but now im afraid of signing out :(

#10