Can't change my phone number

[GooseMac]

Hey,

I have lost my old phone and I cannot change my number on steam because i need the old phone number in order to change to a new one?

Any ideas?

Thanks in advance

[Yazite]

Contact either your mobile provider or Steam Support.

Proof of ownership will be needed.

[k_jester]

What's the mobile provider going to do? Nothing.
Steam support? Likewise.

[HLCinSC]

Originally posted by https://support.steampowered.com/kb_article.php?ref=8625-WRAH-9030#sold :

Help, I lost (or sold) my phone and can't log in! What do I do?

If possible, you should contact your wireless service provider and get a replacement phone with the same phone number. Steam will be able to send SMS messages to your replacement phone, and you will be able to recover your account as described below.
If you no longer have access to your phone and don't have your recovery code, you'll need the assistance of Steam Support. Use the "Contact Steam Support" button at the top right of this page to get help removing your authenticator. If you don’t have access to the email address that is currently associated with your Steam Account please provide proof of account ownership within your ticket.

How do I remove the phone number from my account?

-Log into the store in a browser, then:
-Go to your Account details (viewable under your account name, near the top of the web page).
-Click on Manage your phone.
-Click on Remove phone.
-You can remove the phone by typing in the current code from your Authenticator, or by sending your phone an SMS code. Choose one of these options and follow the instructions.

Is there a way to get backup codes in case I lose my phone?

Yes, you can generate backup codes to use in an emergency. It's easy:
-Log in to the Steam store
-Go to the account drop-down at the top right of the page and select Account Details
-Select the Manage Steam Guard item on the right.
-Select the option to Get Backup Steam Guard Codes.
-You'll have to enter one of your current authenticator codes (or a backup code that you got earlier).
-You'll see a page with a number of codes that you can use instead of the one generated by your phone. Steam will also send email to your account every time new codes are generated, and every time one of these codes is used.
-It's a good idea to print these codes instead of saving them on your computer. Don't take a screen shot of them.

I didn't save my recovery code, where can I find it?

-Log in to the Steam Mobile App, from the main menu select Steam Guard, and on the Steam Guard page you'll see a menu option for "My Recovery Code".
-For security purposes, if you're unable to log into the Steam Mobile App, you will not be able to view your recovery code.

[BANBASI]

me too :(

[Yazite]

The mobile provider can potentially change the numbers around. Chillax.

[My Flaws Burn Through My Skin]

I've lost my phone and I can't change my number, I've removed my authenticator on my app but steam supports needs the old phone number to fill on "Add a phone number to your Account"

[My Flaws Burn Through My Skin]

Originally posted by Juju:

I've lost my phone and I can't change my number, I've removed my authenticator on my app but steam supports needs the old phone number to fill on "Add a phone number to your Account"

I can't play rank games on dota

[megami_twist]

Steam is the worse when it comes to this type of support. I don't have access to my old number (it belongs to someone else now, idk them) and I can't verify anything. It's not enough that I know my password now, it's not enough that I can access my email or provide purchase details...nope it has to be the one thing I no longer have control over.

[Mike]

If you need help with Account Security or Recovery, please contact Steam Support.