I cant log in Steam app from my Android phone [FIXED by Steam]

[F85]

Idk whats happening, but i was logged out of my steam account on my phone in Steam app. After filling in the login and password field, nothing happens. I press "Enter" and absolutely nothing happens. When I press "Next" on keyboard, after entering password, page is refreshed and all completed forms become empty again. I have latest app version. Reinstalling app didn't help. Its just gone Steam Guard with code too...

[BEREZO]

4.4.4 still not fixed.

Spanish Steam Support does not know the reason nor how to solve it. When forwarded to this thread they told me they hope it will be fixed soon!

[far north vibe]

Same problem 4.2.2

[Buddy]

The answer I got from steam support, when I said I couldn't access the steam guard codes because I deleted the app.

"Please note: Disabling, fully reinstalling, or clearing data for the app will reset your Authenticator."

"We recommend using a Wi-Fi connection when installing the app."

"Thank you,"

[darken22]

they could use an android emulator, they should just configure it to the steam guard to receive codes in that place.

[D3v]

TL:DR - they're finally saying they're looking into it, instead of trying to pawn me off on a 'local phone expert'


Message from Steam Support on Aug 17 @ 4:40pm | 1 day ago

The records on this account indicate that the Steam Mobile app at the moment is running on an unsupported platform - an unsupported operating system and we unfortunately can't offer any specific troubleshooting steps in this case.

If you continue to see the error, we suggest that you consult with a local phone expert.

Best Regards,
Aladar
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Message from you on Aug 17 @ 5:45pm | 23 hours ago

Which part of official Android 4.4.4 is unsupported, exactly? This is not unsupported.

What, exactly, do you think a 'local phone expert' would do aside from referring me immediately right back to you?

Also, what is, exactly, a 'local phone expert'? Do you mean something like an IT professional who provides setup/support/troubleshooting for cell phones/PC/laptops and their related networks, and has for many years? (edit: It's a trap, I just described myself! =P)
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Message from Steam Support on Aug 18 @ 4:05pm | 1 hour and 16 minutes ago

Thanks for the information you have provided.

We are investigating this issue further. As soon as we have more information, we will update your ticket.

Steam Support
Ignatius

[Yass 幸福]

achei muito int3r3s4ajnti e lhegl

[darken22]

ya lo arreglaron al error para los android viejos,al fin me puedo meter a mi steam guard

[fogandsteel]

Looks like they fixed it.

[D3v]

Fixed? I haven't been able to check yet..


Hi ******,

I'm sorry about the hassle, but thank you for the feedback and for being persistant.

It looks like we had some web code in our August 10 update that caused this problem in older mobile browsers. It should be fixed now.

Steam Support
Ignatius

[Arunordo Anorlonodo ✔]

Fixed. Thx

[D3v]

See you all again in ~12 months! =P

[Hens]

Fixed in 4.4.2

[Arunordo Anorlonodo ✔]

Fixed, thanks

[fogandsteel]

This is like the happiest thread I have seen in a while.

[F85]

Publicado originalmente por D3v:

Fixed? I haven't been able to check yet..


Hi ******,

I'm sorry about the hassle, but thank you for the feedback and for being persistant.

It looks like we had some web code in our August 10 update that caused this problem in older mobile browsers. It should be fixed now.

Steam Support
Ignatius

Steam Support has finally fixed the login issue. Thank you everyone for your report tickets in Support. Together we were able to reach out to Steam about the our problem, they heard us and the problem was solved!

p.s. But still there is a feeling that our problems with you will not end there. With every new update, a similar problem may occur and indeed, our phones are closer than ever to the end of compatibility with most applications. Nevertheless, I advise you to buy new (even if not expensive) phones on the freshest versions of Android to avoid similar problems in the future!