[SOLVED] (see you next year) Mobile app broken (Same symptoms like last year)

[Alucard †]

- Suddenly after yesterday's maintenance can't view my activity tabs, forums etc on mobile.
It's stuck "verifying login info.." forever. Only chat works.

Restart doesn't matter
I won't relogin cause this happens every year and people who relogged couldn't log back in when this issue occurs.

EDIT: This solution didn't work for me but it might for you:

Ursprungligen skrivet av MigZKY:

I found something that has worked for me! its all got to do with steam and googles webview! i cant believe it worked!

(USE AT OWN RISK) i'm not responsible for your mistakes.

All you need to do is download from the google play store:

Android System WebView

Once its installed restart your phone then login to your steam happy trading!!!!!!

Please let me know if this has helped anyone else or i'll delete this post if it hasnt this should fix future problems as well.

[Alucard †]

Ursprungligen skrivet av MigZKY:

Ursprungligen skrivet av ⎛ Alucard ⎞ ✟:

Hi.
Same old crap :P both with the app and my life.

XD its always us every year. i should've upgraded my phone before this happened. I'm sure its a Android version problem XD. going to message the head of the mobile support now. should be fixed soon. its the webcode on the app that breaks after the steam sale. or something like that.

Don't bother with support they just print out "reinstall app", "turn on/off device and clear cache" , "update your OS" , "call your phone company" copy paste replies.

They have no idea of the nature of this issue and that its not on our end.
Also its not just Android i seen people with same issues with iOS and Windows phones too.

[Pedro]

never happend to me, unistall de app and install again.

[MigZKY]

Ursprungligen skrivet av fb.com/henrihfps:

never happend to me, unistall de app and install again.

Dont do that.

[Alucard †]

Ursprungligen skrivet av fb.com/henrihfps:

never happend to me, unistall de app and install again.

Some devices and OS versions are unaffected by this.
Reinstall does diddly squat cause its a netcode issue. Doing a reinstall just prevents you from ever logging in untill this issue is resolved on Valve's side

NEVER REINSTALL OR RELOG when this issue happens.

[MigZKY]

Ursprungligen skrivet av ⎛ Alucard ⎞ ✟:

Ursprungligen skrivet av MigZKY:

XD its always us every year. i should've upgraded my phone before this happened. I'm sure its a Android version problem XD. going to message the head of the mobile support now. should be fixed soon. its the webcode on the app that breaks after the steam sale. or something like that.

Don't bother with support they just print out "reinstall app", "turn on/off device and clear cache" , "update your OS" , "call your phone company" copy paste replies.

They have no idea of the nature of this issue and that its not on our end.
Also its not just Android i seen people with same issues with iOS and Windows phones too.

Yeah thats true but im still ganna report it. Cant seem to fine the place i reported it last time.

[jerk store]

Ursprungligen skrivet av ⎛ Alucard ⎞ ✟:

Ursprungligen skrivet av fb.com/henrihfps:

never happend to me, unistall de app and install again.

Some devices and OS versions are unaffected by this.
Reinstall does diddly squat cause its a netcode issue it just prevents you from ever logging in untill this issue is resolved on Valve's side

NEVER REINSTALL OR RELOG when this issue happens.

Why what happens on a reinstall?

[Alucard †]

Ursprungligen skrivet av jerk store:

Ursprungligen skrivet av ⎛ Alucard ⎞ ✟:

Some devices and OS versions are unaffected by this.
Reinstall does diddly squat cause its a netcode issue it just prevents you from ever logging in untill this issue is resolved on Valve's side

NEVER REINSTALL OR RELOG when this issue happens.

Why what happens on a reinstall?

I wrote in the very message you quoted. You won't be able to log in.
Same goes for loging out don't log out or you won't be able to log back in as long as this issue is present.

This is something that needs to be fixed on Valve's side we can't do anything about it except get a phone model with a specific OS version that is immune to this yearly problem.

[MigZKY]

Ursprungligen skrivet av jerk store:

Ursprungligen skrivet av ⎛ Alucard ⎞ ✟:

Some devices and OS versions are unaffected by this.
Reinstall does diddly squat cause its a netcode issue it just prevents you from ever logging in untill this issue is resolved on Valve's side

NEVER REINSTALL OR RELOG when this issue happens.

Why what happens on a reinstall?

Nothing because it doesn't fix it and you'll lose your steam guard codes. and once you get the codes back you'll have a 7-14 day market/trading ban.

[Alucard †]

Ursprungligen skrivet av MigZKY:

Ursprungligen skrivet av jerk store:

Why what happens on a reinstall?

Nothing because it doesn't fix it and you'll lose your steam guard codes. and once you get the codes back you'll have a 7-14 day market/trading ban.

And yea that a trade ban for removing the authenticator.

[jerk store]

Ursprungligen skrivet av MigZKY:

Ursprungligen skrivet av jerk store:

Why what happens on a reinstall?

Nothing because it doesn't fix it and you'll lose your steam guard codes. and once you get the codes back you'll have a 7-14 day market/trading ban.

Where is that confirmed by Valve in a statement, no way they can ban me for their screw up..everyone uninstalls reinstalls app when it doesn't work and they don't know better. They don't tell me not to uninstall that's not my problem.

[Alucard †]

Ursprungligen skrivet av jerk store:

Ursprungligen skrivet av MigZKY:

Nothing because it doesn't fix it and you'll lose your steam guard codes. and once you get the codes back you'll have a 7-14 day market/trading ban.

Where is that confirmed by Valve in a statement, no way they can ban me for their screw up..everyone uninstalls reinstalls app when it doesn't work and they don't know better. They don't tell me not to uninstall that's not my problem.

https://support.steampowered.com/kb_article.php?ref=1047-edfm-2932#recentsteamguard

If you have recently enabled Steam Guard via email on your account, you will be unable to use the Community Market for the 15 days after Steam Guard was enabled. Removing Steam Guard or disabling and re-enabling Steam Guard will also trigger this restriction.

EDIT
Also worth mentioning:

Actions such as clearing your web browser cookies, using a new web browser, reinstalling Steam, and reformatting your computer will make that device look new to Steam and will trigger this restriction.

[jerk store]

Ursprungligen skrivet av ⎛ Alucard ⎞ ✟:

Ursprungligen skrivet av jerk store:

Where is that confirmed by Valve in a statement, no way they can ban me for their screw up..everyone uninstalls reinstalls app when it doesn't work and they don't know better. They don't tell me not to uninstall that's not my problem.

https://support.steampowered.com/kb_article.php?ref=1047-edfm-2932#recentsteamguard

If you have recently enabled Steam Guard via email on your account, you will be unable to use the Community Market for the 15 days after Steam Guard was enabled. Removing Steam Guard or disabling and re-enabling Steam Guard will also trigger this restriction.

EDIT
Also worth mentioning:

Actions such as clearing your web browser cookies, using a new web browser, reinstalling Steam, and reformatting your computer will make that device look new to Steam and will trigger this restriction.

*If you have recently enabled Steam Guard via email on your account, you will be unable to use the Community Market for the 15 days after Steam Guard was enabled. Removing Steam Guard or disabling and re-enabling Steam Guard will also trigger this restriction.
*Actions such as clearing your web browser cookies, using a new web browser, reinstalling Steam, and reformatting your computer will make that device look new to Steam and will trigger this restriction.
In no where does that say that uninstalling reinstalling the mobile app will trigger a ban, it's all web browser/client stuff

[MigZKY]

I wonder if i can find my old posts from last year on this subject. How long did it take to get fixed last year, do you maybe remember? @Alucard. and i forgot to mention on my tablet the app is still working fine. i see it on version 2.3.12 and on my phone that's not working its 2.3.9... mmm i wonder can i update without losing my steam guard authentication. im to scared to try.

[jerk store]

Ursprungligen skrivet av MigZKY:

I wonder if i can find my old posts from last year on this subject. How long did it take to get fixed last year, do you maybe remember? @Alucard. and i forgot to mention on my tablet the app is still working fine. i see it on version 2.3.12 and on my phone that's not working its 2.3.9... mmm i wonder can i update without losing my steam guard authentication. im to scared to try.

My phone doesn't work on version 2.3.12

[MigZKY]

Wow go look at the play store for steam app latest reviews lots of people cant login doesn't matter which version. LOL.