Neon Kitten Oct 25, 2019 @ 11:32am
Latest iOS App Update Crashes on Login
The version that updated today introduces a major problem - it instantly crashes as soon as you log in.

After updating I loaded the app and as often happens, it had logged me out - that's all too common, but the authenticator code at the bottom was still there so I mostly haven't bothered. But logging in to the new updated app causes it to crash 100% of the time.

I deleted and re-downloaded the app, then had to go through the authenticator removal process to log in again. Enter username, enter password, tap the login button and... crash.

Fortunately I still seem to be logged in on the Windows client, but for now the authenticator is unusable.

This is on iOS 13.2 public beta 4, by the way, so it's possible it may be related to that iOS version. Hardware is iPhone 6s.
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Showing 1-15 of 38 comments
Sam Oct 25, 2019 @ 11:56am 
I can confirm this. I run an XS on 13.1.3. The app crashes. I can remove it, reinstall it but after logging in by resetting the Authenticator, then it crashes repeatedly. Had to disable the mobile guard just to fully login. Fix this valve!
DUH Oct 25, 2019 @ 12:01pm 
OH i posted the same thing but in a different section (cuz im stupid). Yes i have the same Problem and now i can't get my Steamauth thing -.-.
Taxet Oct 25, 2019 @ 12:56pm 
Yeah, can confirm as well. Authorization codes come through notifications normally for me, but the app itself does not even open, just crashes every time I try.
Digidani Oct 25, 2019 @ 1:28pm 
For me too. Please fix this soon!
inac Oct 25, 2019 @ 2:46pm 
Can also confirm this
Redeemer Oct 25, 2019 @ 2:54pm 
Yep the Steam Mobile v2.0.17 for iOS is totally broken - Running iOS 13.1.3 here on iphone XS
Commander Oatmeal Oct 25, 2019 @ 3:32pm 
same here
Yggdrasil Oct 25, 2019 @ 3:57pm 
Crashes on iOS 13.1.3 on iPhone 11 Pro Max. You can still get authenticator notifications and the codes work, so I say leave the app installed if you need that feature, and wait for another update to fix the crashes.
matenjin Oct 25, 2019 @ 4:43pm 
Same here, me too.
Andie Oct 25, 2019 @ 6:30pm 
Same here. iOS 13.1.3 Xs Max
瑶瑶的小汤姆 Oct 25, 2019 @ 11:37pm 
Same here. iOS 13.1.3 on iPhone 7. Steam Mobile v2.0.17 for iOS . Authenticator doesn't work anymore.It just keep crashing. Neither can I get my codes notification.:lunar2019crylaughingpig:Please fix it ASAP.
Ally & Simo Oct 25, 2019 @ 11:54pm 
same here
BUBIKAMÓ Oct 25, 2019 @ 11:59pm 
It has not started since the update. 2x reinstalled but nothing. iPhone 11, iOS 13.2. I can't sign in because I'm not getting Mobile Guard code so ...
Matt Oct 26, 2019 @ 12:51am 
Seems like iOS 13 is quite buggy. The first story or two on Google basically say don't update. Fortunately, I'm still using iOS 12...
BUBIKAMÓ Oct 26, 2019 @ 1:01am 
Originally posted by Matt:
Seems like iOS 13 is quite buggy. The first story or two on Google basically say don't update. Fortunately, I'm still using iOS 12...
Uhmm.
Not really interested. What's important to me is being able to use what I paid for. The solution for me is not explanation. Before upgrading the app it was good so it won't be a bug in iOS.
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Date Posted: Oct 25, 2019 @ 11:32am
Posts: 38