I purchased 50€ paysafe and now it is showing me that i have 0,00 € at my account

[KurgerPing]

Hi everyone, I have purchased 50€ paysafe card, then i bought CS:GO for 10,99€ and now it is showing me that i have 0,00 € at my account so where is the rest of my money? I really need them back.

[Aspalax]

If it is 0 in steam wallet, it may be that you did not tranfer the ammount, you just charged paysafe and the rest of the money is still in the paysafe card or in a paysafe account.
If it is 0 when you give a specific paysafe card code to the paysafe site, it may be that you tranfered the ammount either to steam wallet or to a paysafe account.
If it is 0 in your paysafe account, it maybe that the money is not in the account but in a separate paysafe card, and you should check that card by giving its specific number to the paysafe site (or check you steam wallet).
If none of the above, you may have to contact paysafe to verify your transaction and have them check the charge.

P.S. Paysafe charges are not refundable, meaning you won't get actual money back. If they find a mistake they will issue a new paysafe code for the money that is missing.

[KurgerPing]

It is 0 in steam wallet, i tried to charge paysafe one more time and it wrote me ´´There is not enough credit on your cards to pay for the outstanding amount of (10.99 EUR). Please use additional paysafecards to carry out the transaction.´´

[Aspalax]

0 in steam wallet? Ok, go to the paysafe site, and check how much money is still in the card. You can do that by giving the 16 digit code to the relevant input prompt (there will also be alist of transactions). It is different if you used a paysafe account instead of a card, in which case you need to check your account. If you find out that there is no money left and you are sure you did not spend it, you should contact paysafe.

[KurgerPing]

Oh sry i havent read your message

[KurgerPing]

Yeah there are still 39,01€. How to get them on steam now?

[Aspalax]

Choose community from the steam client menu, then market, then click on "wallet ballance" in the top right corner, choose add funds, tranfer. You cannot transfer an arbitrary ammount. It goes 5, 10, 25, 50.

As it is you can tranfer 25 and keep them in the wallet, and hold on to the card for the rest, or you can hold on to the card, since you can use it for purchases from elsewhere as well.

Because you do not have a round number, you will probaby end up having some left over, maybe just a few cents, maybe more, unless when buying something you can charge the remainder in the paysafe card first for part of the money, and then the wallet for the rest, but i am not sure it is possible.