Help needed

[Ekizki]

I might just got scammed, I'm not sure tho. So there was this Steam user Sophia Carter that contacted me half an hour ago and told me to trade my inventory to some safeplace because they need to check my identification. I was told that I would get a receipt but I never got any. I contacted to Steam support and no answer still. What should I do??

[Wolf Knight]

your account is compromised
DO NOT TRADE
If you have access to the account

Steps to take NOW to secure the account:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)
6. If points were stolen, do a password RESET to cancel the awards/points before they are delivered


Please review how you are logging into Steam, you somehow gave them your log in information. This could of been due to the computer being compromised and redirecting to a fake login, or you using a 3rd party site to login to steam.

you got scammed. scammed items are not returned. report the steam account your items went to thru its profile. if you were contacted on discord, report the discord account to discord

[Ekizki]

Yeah, I kinda figured out after few minutes. I'm dissapointed on myself for getting scammed...I'm usually so careful with these. And yes it is all just virtualy loadout but still it holded many memories...I did all those things execpt the first one because it showed bit fake to me.

Thanks for the heads up!

[nullable]

General rule of thumb, a business is going to have the power to administrate their own systems without user help.

Another general rule of thumb, scams often rely on fear and/or greed. A legitimate business is never going to need either when interacting with customers.

At any rate lots of people fall for scams, and not everyone is going to be an expert or experienced with scams. They've been around for thousands of years, and there's not much special about people today versus any point in history. Given the world we live in it is a good idea to have a handle on dangerous things like scams, or lax account security. It's knowledge and expertise that will payoff for all accounts over a lifetime, and most scams. They all kinda run on the same basic building blocks and understanding that works better than trying to memorize every script or scenario.

At any rate success through experience is still success.

[Darkwave Dahlia]

If you don't blindly add every random account to your friends list, they can't message you. That's the point. Unless it's via a group, but then it's the same: "Oh, you want to talk to me? Well, it takes two for that! And if I just press X on the chat, the conversation never happened."

You wouldn't chit-chat with every sidewalk solicitor, right? If they push it too far, they get a face full of spicy mist. Conversation over. Hot take delivered.

[nullable]

Friends can fall for scams and get their accounts hijacked. Handwringing over stranger danger might not hurt, but pretending like it's guaranteed to keep you safe is just as foolish as falling for a scam.

Avoiding dangerous waters is all well and good, being able to navigate them covers all possibilities.

[Lilim]

Originally posted by Ekizki:

I did all those things execpt the first one because it showed bit fake to me.

You don't have to use Malwarebytes. It has only been added as an option for people who don't have a malware scanner.

You can of course use your own malware scanner or anti virus program.

[Ekizki]

In this case, I didn't add anyone to my friends list. I noticed that they had my log in information from third-party platforms and there was multiple laptops, phones, tablets logged in from Russia (I don't live in Russia). They just locked my acc and wrote me from "Valve's Steam Support". It was so carefully made, that I didn't even thought that it would be fake.

[VaLiuM]

The only way to get in touch with support is this: https://help.steampowered.com/

The only conversations that happen are in the ticket system, nowhere else.

Steam staff will never contact you otherwise, that's a simple fact.

Anything else is a scam, if someone comes to you and claims to be a support member, he or she is either a scammer or has other intentions, Steam staff will never do that.

Rule of thumb, don't trust random users blindly because that is what they are: just users like you and me.

[Haruspex]

Originally posted by Ekizki:

I did all those things execpt the first one because it showed bit fake to me.

Malwarebytes is legit, but feel free to use whatever virus/malware scan you prefer and trust instead.